We enjoyed our stay in Balai Prinsesa. It became our home away from home. The staff were all hospitable and friendly. From the moment we were picked up from the airport we were received with warm smiles. Special mention to the housekeeping team headed by John Mark and of course lovely Josie who were both accomodating and attentive to our needs. Thank you to the ladies at the reception desk Lira, Gella and Mel G. and the staff in Lilim Cafe. Thanks chef for the lovely meals.

The hot water system was temperamental. Pardon the pun. It needed to be re- set constantly. That's why were thankful to the housekeeping team who never got tired to reset it for us. Water pressure is erratic depending on the time of day.

We initially were only going to stay in our room for a few hours. We got in late but had an early flight out. The following morning, our flight was cancelled, and we had nowhere to go. We came back to the hotel and the staff returned our keys to us. They also offered to give us late checkout. It made a bad situation much better for us. The staff was amazing. Everything about the property was amazing. If we ever return to Puerto Princesa, we'll be staying at Balai Princesa. We are more than impressed with every aspect of our stay there.

Everything was great. We have no complaints.

Jacuzzi and their trademark of Massage needs to be mentioned. I had a severe lower back problem which needs attention. But unfortunately, due to Easter Sunday, I couldn't find anyone, but the masseur was outstanding. she advised me to use Jacuzzi after massage which really helped. Truly needs to be highlighted and appreciated.

Though they say breakfast starts at 7 am, they are late and customers who want to leave early have to wait for long to serve them breakfast as staffs arrive after 7, they take sweet time to prepare the dishes which can be avoided.

Family friendly place where everyone was warm and ready to help. Their housekeeping team specially John Mark and Josie were quick to respond to our requests. The hotel staff made our stay worry free and memorable. We met the owner who was one of the most down to earth person we have met. How his staff treats the guests is a reflection of how he is to his staff. Thanks Balai Prinsesa for treating us like family.

Erratic hot water system that needed to be reset constantly. Housekeeping was so helpful to help us.

Room is great, food is also nice, massage is wonderful. It’s nice that the property has sauna and jakuzzi.

Sometimes there was nothing to eat as they didn’t have fish or mango or salad. Also one of the massage master was chatting in her phone during the massage… in last days jakuzzi was not working or they didn’t know how to turn it on.. same with sauna.

Inside, the hotel is very class! Lobby, restaurant and rooms are clean and very well decorated. Massage service is great. Restaurant for breakfast / dinner is very good as well (didn’t try lunch).

Quite small hotel, and the outside is not so well maintained, especially on SPA side. Jacuzzi was not available during our stay. No big problem for us, but if we had known before, we probably would have book another hotel.

First of all the FOOD! This was one of the best hotel food experiences we have had. A lot of choice, fair prices and all of the menu tasted great! The room was tidy and roomful. The staff was very helpful and nice even with our taxi incident (read below). Unfortunately we did not have time to visit the pool and spa area but it looked nice and clean. Thanks!

The taxi/bus service ordered by the hotel to El Nido was terrible. We had planned to leave at 5pm to reach El Nido about 10pm, but due to various waitings, switching of vehicles etc our trip took us 8 hours and we arrived at El Nido only 2am… And all this time we spent in a small packed vehicle where there was no room. Please be careful when ordering a bus/taxi service.

Superb service! Our stay was so comfortable and we felt the warm welcome from all the staff. The staff from their restaurant was our fave, super sarap ng free breakfast.

We saw a dead insect that looks like bed bug. They cleaned the room right away and replaced the beddings. Thankfully we didn’t find anything on our luggage. It’s a bit scary though.

This property is cozy and welcoming, it makes you feel home. The location is ok, very convenient to get to the airport.

Breakfast and food in general could be improved

We had a wonderful stay here. The staff were exceptional and the hotel was clean and inviting, it had a really warm and cosy feel, especially in the evening. The facilities and services, including hot tub, steam room and massage treatments made for a lovely relaxing stay. The meal options were very tasty, and I was very pleasantly surprised to see some vegan options on the menu.

The only thing I can comment on is that the hot tub wasn't particularly hot when we used it. However, this is also down to personal preference and wouldn't deter me from staying here again.