I liked the location because I walked everywhere. The clean towels everyday and having a bed made up daily. And after a couple of days I felt real good about the people at the front desk. One Young lady helped me a lot when I was trying to book something on my phone and they were all helpful with any needs!! The Maintenance man Ramon was outstanding.

The coffee machine in the room made bad coffee. For what you pay per night the coffee machine should have been quality and with the mini cream. There should have been complimentary coffee downstairs. When I arrived my door key did not work. I was on the sixth floor and went down twice to get another key. The Maintenance man had to come to change the battery, he was great. We got in our after about 40 minutes, at about 7:00 pm and after traveling from Calif. What disappointed me was that the girls at the front desk, they never said, sorry for the inconvenience or maybe let’s try another room. Ramon was fabulous, he got us in and made sure my daughter and I got a free breakfast.

Got a package with breakfast included and it was great. Even asked for it to go on the morning we were leaving and received carryout containers for the buffet - which made for a nice trip home! We were told we were upgraded to a city view but I think it's because they ran out of rooms with 2 doubles and had to give us a king. The room was very small, no mini fridge and a little cramped but overall was clean and nice. The staff were all friendly and the valet parking, though expensive, was great.

Location was amazing, door personnel were super nice, and the desk manager was really comprehensive and did her best to help us with our invoice-related issues.

We needed separate invoices for work-travel justification, and contacted the hotel several times beforehand to make sure it was feasible and once again when doing the check-in, but during checkout they said it was not possible and took a really long time to fix something we could use. Also, the room was cleaned every other day.

The front desk and restaurant staff was wonderful and the breakfast buffet was absolutely delicious! The room was clean and there was a spacious bathroom with multiple shower heads. It was right across the street from the theater we were going to.and the restaurant was within walking distance too. While their valet parking was full we found an affordable garage across the street. The only thing missing was someone asking to help with our bags to go upstairs.otherwise it was a perfectly fantastic stay!

It was right next to the venue we were attending All of the staff we interacted with were awesome! Was always greeted with smiles and had really great conversations. Beautiful hotel and very clean. Felt safe on property.

Small rooms and thin walls. Could hear people in next room clearly. Bed was a bit too soft for me. No microwave and fridge in room but understand due to room size. Not fussing at all. I was not uncomfortable.

The staff were exceptionally friendly and helpful. Our room had a beautiful view of the city and was very clean. The location was perfect. Close to the Boston commons, Theaters, bars, restaurants, we walked everywhere. Valet was easy and convenient being in the city. I did not get a chance to try the restaurant but I will definitely be staying here again in the future. We were going to an event at TD Garden.

No complaints here. We had an issue with the shade in our room, but when I brought it up to the front desk the problem was resolved quickly.

The property was updated and very clean. They hava a bar in the lobby area and you can also order food, this was nice if you didn’t want to leave the hotel. The hotel was also very close to great bars and restaurants.

I did t like that if you’re a guest at the hotel you have to pay for parking. I understand it’s a busy city but if you’re already paying city prices to stay at the hotel I believe parking should be of be included.

Location was great. Staff was awesome and super nice amazing service. Hotel was clean

Location is ideal, but there is a club or 2 on the same block where music could be hear from our room until 2:30AM. Following that the parking garage outside our room after the evening cleared out was super loud cars were doing donuts etc cops could be heard with sirens trying to get everyone to leave

The location was great. We were able to walk to many of the sights such as Freedom Trail, Newberry St, Boston Commons, and multiple restaurants. We did not eat at the hotel except for purchasing some small food items in its “convenience store” which was great for the teenagers.

It would have been nice to have had an additional blanket in the room for the bed. The soap dispensers in the shower weren’t marked either. Lotion, shampoo, soap? No pool or hot tube but that’s not a deal breaker.

All the Staff were so kind to us! Michael who took care of us at breakfast every morning was especially great! He gave us recommendations for restaurants and activities and was a real pleasure to talk to! The daily housekeeping was a great plus as well. The day of our departure the housekeeper even helped us with our luggage to the elevator and down to the lobby!

We had booked a king bed room well in advance, when we checked in they didn't have any and put us into a room with two double beds. The room was okay but we would have much preferred the type of room we had originally booked.