The staff was great, always attentive. The restaurant had the best Lebanese food. The room was better than expected, with a fantastic city view. Free coffee and cookies in the morning. The neighborhood was very walkable, with good restaurants within a short walk. Three to five blocks away, through a nice neighborhood, there is a pharmacy, bakery, and restaurant.

There was a minor maintenance issue that was fixed as soon as I mentioned it to the front desk.

The property was very clean and impeccable service from the bellhops, concierge and housekeeping. I love the large windows and great views! Great location. Bilingual staff. Massages were great!

The management at first were rather snobby however after a view days they became quite friendly when I they say I had a renowned journalist as a friend. The pool is more like a small jacuzzi. Not much relaxation space on the relaxation area!

The facility was very clean and the staff was very friendly and helpful. The food and drinks at the restaurant and sports bar were amazing. Also, the gym was very clean and had a variety of great quality (Life Fitness) equipment 🙂, but the AC was off ☹️.

We reserved a king size bed, but were given a double bed upon arrival. I explained we needed a king size, per our reservation, but were told none were available. It was too uncomfortable to sleep in a single (full size) bed. So, my wife and I slept in separate beds during our stay 😒. Also, the AC had an auto-shutoff when we would leave the room. So, we would come back to a hot room.

EVERYTHING This hotel was beautiful, clean and friendly! The staff went above and beyond everytime even with small things like asking about the nearest pharmacy, they would print a map and draw the directions for us. The rooms were beautiful, we were able to get a room on the 10th floor that had stunning views over the city of Guadalajara. We had a few injuries and family members who required wheelchairs and the hotel let us borrow the wheelchair our entire trip. Breakfast had fresh fruit and eggs and beans and an assortment of other delicious veggies and goodies and was great for the price each morning! The pool is quite small however it was still fun to sit in for a while and the gym is very nice and has great equipment for use! Bathrooms are so spacious and have hairdryers, lotion, shampoo, razor etc! It was about 15 min from downtown Guadalajara but you can walk around the hotel down a few streets and find a whole strip of restaurants and ice cream shops and parks to relax at. Such a great stay!

The pool was smaller and a little dirty but that can be overlooked and is minor compared to the rest of the hotel!

The location. It is pretty close the Chapalita, a very nice place to walk. Nice restaurants in the area.

I received a phone call in the morning very loud, it scared me. Its ok calling but the phone rang very noisy and loud. There are several devices such as the alarm and telephone that emit bright uncomfortable colors during the night. The coffee machine was not working properly.

We were at the hotel because it was very close to the Doctors and hospitals that we needed for our operations! The managament and staff treated us as if we were family!!

We were not in love with the restaurant. How ever we were very close to a lot of super restaurants

The hotel itself is so elegant, the service is 1000/10. The staff is so FRIENDLY. I felt like I was being spoiled with such amazing service. The room we stayed at was a twin bedroom and it was perfect for my partner and my toddler! I was amazed at the amazing service! I love it. I will definitely be staying here again :) if I ever come back.

Nothing.

Location is great , rooms feel modern and tasteful, friendly staff, comfortable bed, views from the room were amazing. Hotel offers plenty instagrams moments for a short stay. Also perfect for a business overnight stay, the room had a desk and chair well suited for that.

Nothing major really, although cleaning was very good and no concerns at all, bedroom and sheets and else are spot on, however we could feel a bit of dust on the floor, but it was dry and dusty outside, so it may more of a result of the environment outside.

I liked everything, just like the last time I was there 3 weeks ago.

It's not that I didn't like but I rather noticed a couple of things could be improved. First, the service at the restaurant was not as efficient as the last time, i mean, it was necessary to request for things 2 or 3 times to get them. And secondly, the water in little swimming pool didn't seem as clean as had liked.

I have to confess my expectations were completely exceeded by all the amazing environment and positive attitude I found in your hotel. I'm so glad I visited it. The atmosphere in the rooms,, add well as the food and the great service was truly outstanding.

I wish I had something to say here, but there's nothing bad I found there. I'm honestly surprised because I consider myself quite exigent.