The breakfast buffet was exceptional. I stayed for 7 nights so it was great to have a variation with some of the buffet items. The staff were tip-top and helpful too. Our room was excellent and a bit of a wow factor for me. I booked the location as it is so close to the station and that worked out very well for me.

I truly cant say there was anything I did not like. The whole experience of my stay was fantastic. When you book ahead for seven nights it can be a worry that the place might not be up to scratch but this was all perfect.

We were upgraded to a suite, and really enjoyed having a lounge as well as our bedroom. Bed was comfy, shower had lots of hot water, breakfast was plentiful and tasty. Location of hotel right by the station was great, as it was also very near the alt stadt.

Our suite had a kitchen (sink, fridge, smalloven, microwave). However, curiously there was no cutlery, crockery or cooking equipment. So a waste of space. As usual we only had one large towel each - and quite hard ones at that.

The hotel was extremely conveniently located within a couple minute walk to the city center, across the street from an overnight parking structure and the shopping center (Hofe am Brühl), and across from the train station but not too close to be sketchy. The room was really spacious with a small kitchen and they provided tea and coffee, and a water cooker. Breakfast was great with very fresh baked goods and great variety as well as very good, efficient service. The staff were very friendly. We would stay here again.

The room wasn’t 4-star hotel clean, there were a few dust bunnies in the corners. But beds, bathroom and kitchen were very clean.

A location of the hotel is perfect. It is close to a historical part, close to a railway/bus station. Breakfast was really good. Staff is friendly and helpful. A room was spacy. A view from a window to the station is attached. Could leave luggage before check-in, after check-out.

It was the strangest experience at hotels ever, because an electronic key to a room did not work. Had to ask at reception every time exited/entered a room. Even at breakfast. If not that, the stay would be perfect. Another point was a kitchenette in the room. Though there was a stove, there were no dishes at all. Also, there was no electric kettle. So, it was almost useless. Looks like got a room, which was not properly served/prepared because of the not working key. Though, it was clean.

Location was fantastic, rooms very spacious with small kitchen included, breakfast was nice with a good selection.

Miscommunication over breakfast times. On the desk the person told us 7am-11am but on the 2nd day we went for breakfast at 10:30am they told us it was 6:30am-10:30am and it was private for staff only then so we didn't get service. No pots/pans/utensils to cook with in the kitchen.

Excellent location, next to the train station, 15min train ride to the airport, close to the city center, big room, very clean, nice view to the main street, very hot in the room.

very very poor greeting by the male receptionist. disappointed.

The room was great. Large, with a very comfortable (and also large) bed and a kitchenette with kettle, microwave, two ring hob, fridge and breakfast bar. The bathroom was OK. Breakfast was a buffet with a wide choice of meats, cheeses, fruit, yoghurts, cereals bread and rolls and a few hot dishes (which we didn't try). Good coffee and friendly and helpful service. There was a room safe, which is a welcome feature. It would be hard to imagine a better location for sightseeing, a five minute walk from the Hauptbahnhof and convenient for all the city centre sights, and buses and trams. The airport is only a couple of stops away from the Hbf, so the hotel is also handy for that. Our German friends parked in the multi-storey directly over the road from the hotel and were happy with that. The daytime reception staff were really helpful.

The servicing of the room could have been better. The lid of our toilet seat fell off and wasn't fixed. Judging by the contents of the drip tray under the toilet brush, the cleaner hadn't looked there for a very long time. The duvet was tidied but the foot guard at the bottom of the bed wasn't replaced. I asked for a second pillow but it never arrived and the night porter wasn't as friendly or helpful as the day staff.

staff was nice, breakfast was great, the room was clean and massive in size. It was also really great to see international staff representation.

there was no internet connection in the room whatsoever. It is not a big issue but, the kitchen was right below our windows so we were smelling food and coffee from 5am in addition to music, kitchen noises and employees gossiping :D !

Great location next to railway station, just a minute's walk from the beautiful old town. Lots of shops and restaurants nearby. Room and bathroom were spacious and clean. No aircon, but could open the large windows for ventilation.

There was a mini-kitchen (fridge, microwave, sink) in the room, but not any utencils (plates, glasses, cutlery) whatsoever.

The room was very clean, the personnel was exceptionally responsive to our additional needs (addtional towels, kitchenette, ...), the breakfast had very wide selection of dishes (from usual to vegetarian preferences), location is extremely convinient for short-term travelers (like we) - close to the railway station and the historical center of the city, and the street view from the window was very impressive!