The location is perfect for walking, dining, cycling and the bonus was the Saturday Farmer’s Market right outside the front door! Staff is very team-oriented and friendly. Planters in the front were so beautiful and welcoming. The waiver coupon for cleaning.

The following are only observations for improvement….our stay was near to perfect. A guest left their dog (obviously unattended), barking and crying in their room and patio late in the evening and it was very upsetting. It went on for a long time. The $15 a day parking charge. The baked goods in the coffee bar, need an upgrade. They did not look appetizing.

LOCATION RIGHT ON THE BEACH AS WELL AS THE RESTAURNT ON THE LAKE (JUST 50 METRES FROM THE HOTEL). FROM THE MOMENT YOU WALKED INTO THE FOYER YOU COULD TELL YOU WERE AT A TRUE 4 STAR HOTEL.

PARKING WAS $20 PER NIGHT APPARENTLY BECAUSE I BOOKED THE HOTEL VIA BOOKING.COM. IF I HAD BOOKED DIRECT THE PARKING WOULD HAVE BEEN FREE. REALLY!

Location is perfect and the main reason we keep coming back to this hotel. Obviously right on the water but also within walking distance to a ton of restaurants, shops, and basically anything you could ever need when visiting Penticton.

You had to pay $15 a night for parking. With the nightly price of the hotel being so much, it would have been nice for that to be included. The barking Parrot bar was right below us, which seemed to be the place to be on weekends so if you want peace and quiet don’t ask for a lake view room as you can hear the music and people through the closed balcony door, but even then there were people drunk yelling in the hallways at night.

Location, location, location! Beautiful lake views and a wonderful restaurant in the water with friendly staff and great food! The gym was also very good.

Could use some updates to the bedroom & bathroom - shower head, closet doors, etc but these are minor issues. The lobby and public areas have obviously had recent updates.

Room was great not in a bad location. No one told us where we could use pool ect.we stayed at best Western first was told where everything was at they had a nice free breakfast everyone there bent over backwards for you.they had all the same emenitys were very clean way cheaper.

People at desk were friendly but gave us no information at all would have used pool .we ate the barking parrot in your hotel for an upscale place people dressed like they just came off the street some staff even sitting on tables talking lots people doing nothing. Our waitress was good but food food substandard. And we also paid 15 dollars to stay at your place.

The location is excellent , the staff were very helpful & friendly. The room was great , & very clean. A couple things a bit on the down side was having to pay for parking even though I was an overnight guest & that the room prices were very high compared to a month before.

I covered that in the last comment if you have to charge your overnight guests for parking maybe they should rec a discounted price. Also the room prices jumped to very pricy from the month before. You already know people are going to stay there so why hike the prices up so high.

Quick check in. Clean room. Security key for elevator. Parking on site ($15 a day.) Close proximity to city of Penticton and beach. All very walkable. Friendly staff.

Air-conditioning was on in room upon arrival. Room was cold. You can't control the system in your room. You must call down to the front desk. They control it from there. They were quick to address the issue. Recommend they have a note in the room that tells you this. We spent quite a while trying to turn the system off using the mechanism on the wall. It wasn't until we called down for help that we learned how the hotel manages all of this.

I loved the view. Christmas time was rather pleasant. Christmas decorations were awesome throughout the resort. New Years was nice as well. It was a nice stay. Look forward to 2025.

I didn't like it was the winter for couldn't use thd beach or facilities but always next summer of 2025. Nice to see you, again.

Location and water view with great chairs on the balcony. Breakfast spot and bar were both excellent with good quality food / beverages.

No jets working on hot tub, always had to ask for more coffee in the room. Room above the Parrot bar was very noisy on Fri/ Sat nights. Renovations on main floor were still ongoing.

Easy check in and out. Comfy beds.

Door to refrigerator was falling off. Booked for 4 people for two nights - but only 2 towels, 2 coffees and no creamers at all provided. Had to call each time. Timely response the first couple of times. Then I just gave up calling. Shower was either cold or scalding - no middle ground. Ice machine on floor was out of order and key card only work for your own floor - so had to use stairs at end of hallway to go up/down to fetch ice.