Front desk fellow working Dec 28th around midnight was phenomenal Needed a phone charger and let me borrow his. When my phone was charged he came to collect it at my room. He also handled a very rude customer in a very professional manner after he informed the customer he could not pay by debit and needed a credit card. Was very apologetic to us as he was dealing with checking us in and the rude customer raising his voice. 10/10 customer service if back in the area and need a place to stay this will be it....large room 2 tvs...impressive

That we were there only a short time....12:00 am check in and had to leave at 8:45. Due to family commitments

The front desk person was terrific. We had a problem getting to the hotel because of road closures and construction detours. We called the front desk and spoke to the gentleman there. I apologize but I don't remember his name but it starts with an "S". He stayed on the phone with us and got to the hotel. Once inside, there was a problem with the reservation and he straightened it out for us.

There was no stopper for the bathtub. I have MS and need to soak my legs each night to offset the pain. I couldn't find anything to act as a stopper. I called the front desk and the man there called around but could not locate a stopper. I appreciated him trying. I know it seems like a small thing but with no pain relief, I cannot sleep so I was up all night.

The mattress was a bit soft on one side (the one closest to the bathroom, so most used) and the black out curtain didn't cover the whole window so a bright parking lot light shone directly into the room. Those are the ONLY small complaints. The handicapped room was very large (lots of room for my rollator) with well appointed walk in shower, and with sink, mirror and amenities table designed for wheelchair access. Hooks were at wheelchair height (they often aren't in handicapped rooms). Check in was warm, welcoming, quick and efficient, as was checkout. The handicapped room was very close to the lobby (most hotels locate them down the far end of the longest hallways). There is disabled parking right beside the entrance. There are two restaurants on-site - a very good steakhouse and an equally good Denny's and both offered room service. Wifi was excellent. Great indoor pool. The hotel is literally right off the 403, for easy off and easy back on in the morning. The room and bathroom were pristine, the entire hotel clean and well appointed. I would very happily stay at this hotel again.

That bright light shining straight onto the head of the bed was annoying. Also the room thermostat and/or the individual heating cooling unit didn't appear to work. Most people wouldn't mind, but I find 21.5C a bit warm for sleep and I like to have fresh air at night (usually the 'fan' function would draw in fresh air). But, really, these are small issues compared to all the very positive aspects for disabled persons staying at this hotel.

I liked that it had a living area, a kitchen area and a separate bedroom. The kitchen with the stove for cooking was an excellent aspect As well as the cookware that was also provided

I didn't like the fact that there was no guest laundry room. I think you should look into adding one to the property.My recent stay at The Sandman

I enjoyed everything about the property! I really enjoyed the pool and hot tub. I also really liked that there was a steakhouse on site! I had visited there for dinner both of the nights me and my boyfriend stayed and we had Denny’s when we had arrived as well! I really liked how spacious the rooms were and how clean and pristine everything was. the staff was very friendly and helpful and the room had everything and more that we had needed! the location was also very convenient and bright and located close to the highway which was very nice!

There wasn’t anything that we didn’t like about the property

The room was standard, clean and nice size washroom. The Oakville hotel pool/hot tub was open and very nice. The room had hidden microwave, glasses and tea/coffee, an added extra I enjoyed the surprise. The pool had towels so you did not need to use the room ones.

We could not open the window drape shades all the way and I noticed it was because the view was not great, thoughtful of them. A separate pot to boil water not to get coffee taste in tea would have been nice, not a must have but a nice to have. The iron machine is getting a bit tired, but it did the job.

Loved having the studio with living room and kitchen which made it more comfortable for relaxing, watching TV and enjoying some food. Loved being able to access both Denny's and Chop restaurants from inside hotel. Location is also near lots of shopping and restaurants.

The hotel is right off the highway, so traffic noise is constantly there, even through the night. Mattresses were too soft for our liking.

Friendly staff. Clean room. TV channels were great. Reception area/foyer very tastefully decorated.

Temperature of the room- too hot even after I dropped it. And I found the air to be very dry, very static. I was in room 323-handicap- it was fine but the reflection from the 2 peep holes hit me right in the eyes, while trying to sleep. Road noise. I was on the highway side. And couldn't turn the fan any higher to help with the noise.

The hotel is beautifully appointed but comfortable. The room I was given was a suite! Living area, kitchen, bathroom and lovely bedroom with beautiful linens and comfy pillows. I highly recommend this hotel. I wish I could stay longer.

The entry at night was very difficult due to road work and poor signage and lighting. As a result I ended up in the highway again going in the wrong direction.

Clean, and comfy.

No extension cords tv and outlet was in a bad position. We had to set up our fire stick in the main sitting area. We wanted to watch a movie in bed. But, couldn't so we had to go to the couch instead. When we called to ask front desk if they had an extension cord. They didn't, in the future might be a good idea to invest in something like that to commidate your guests.