location is perfect and with car parking which is very desirable in Lourdes town. The hotel, check-in and hotel staff were superb.

We ate in the hotel restaurant where was lovely but the service staff there were lacking in experience and efficiency. We sat at our table for 1/2hr without receiving menus or water.

The property was good, with good facilities,.

The breakfast, we paid €20 each, and would have expected a lot more choice of cold meats, plus the cooked food was poor, and cold. Scrambled egg was overdone, sausages cold, mushrooms were congealed and cold, usually you get bacon, tomatoes, etc., but not here! Very disappointed. Also you would expect tea bags to be on display, but had to be issued when required!

The location was perfect, and I loved the cleanliness of the hotel, and the bar and restaurant were amazing.

I understand the lifts were in the process of being replaced/repaired, but rather than grass on the walls, etc, why not a nice carpet?

Restaurant and Bar appear 5 star but the rooms are Ikea style furnished and you will be disappointed if you are expecting a Four Seasons experience. The room was clean and the bed comfortable. Very odd use of plastic green grass in the elevator and stairs. There is no bell hop to help with luggage.

Pool sides need cleaning. Shower glass way too short and bathroom floods when showering unless you huddle to the wall; receptionist called a taxi for me and assured credit card accepted; when I arrived at train station taxi only wanted cash, leaving me very short. She should have been aware of that.

Location, parking lot, staff, and room was great. The room was clean and loved the duvet covers so much I’ve been looking to buy some for my home. Wish we had more than one night to use the facilities of a warm indoor pool, sauna etc. View from our window (some have balconies) was beautiful looking over the town, mountains and river. By the way, Andrea Bocelli stayed there too in the past.

We didn’t have breakfast there but did have dinner. The food was excellent but the service was very slow. When we were first approached at our table, we ordered some sparkling water. It was an Hour before he came back. We ordered our food and it was still a long time. It was getting very late and we were tired and wanted to go to bed. I finally went over to the bar and asked one of the men to tell our waiter we would like our check. Hoping he would hurry over to us but instead saw him go out to the foyer for some reason before finally coming back. We may have just had an off night with shortage of help or something as the food was very good and the place was full of customers.

Friendly and competent staff who went out of their way to solve the problems we encountered. High standing hotel. Very comfortable bed. Nice breakfast. Nice swimming pool. Excellent location in Lourdes. The High Pyrenees region is, in our opinion, the most beautiful one in the whole of France.

Our room would have been better with closets (there is enough space to build them).

Location is super, about 1km hilly walk to grotto. Some of the staff are really kind and friendly. Bertha from the spa is lovely, morning crew front desk aim to please and the lovely manager kept the kitchen open to whip me a desperately needed supper at night. I left my phone in the room (after check out) and housekeeping returned, got a call from property making arrangement to retrieve it.

If traveling with lots of luggage, kids or elders, reserve a taxi (if you're coming from the train station). Walkable but challenging with a lot of bags and keep in mind, scattered rain.

The staff were really lovely and welcoming. There was a large variety and selection for breakfast. The bedroom was large with a great view. The tasting menu was a real treat. And I needed to have an online meeting after I checked out and the hotel was very happy to let me do so.

The WiFi could have been slightly more stable. Otherwise the hotel was absolutely gorgeous to visit.

The reception staff Bertrand, Marie, Victoria and restaurant manager.. attention and service level were exceptional.Made our first stay a pleasure! Breakfast selection was good and satisfying.

Room was a little small for7 two of us but we can opt for a larger room on our next stay.We will be back next year for the Lourdes torch light vigil..God Willing+

A truly wonderful relaxing place, from arriving the team were very welcoming so friendly & professional- our room was outstanding, had everything & more we could of needed, the spa facilities were brilliant, after a long journey being able to go for a swim, sauna & steam was a bonus, breakfast we decided to have in our room, absolutely perfect.

Absolutely nothing !