The hotel is in a central location with easy access to all the places of interest in Lourdes. On arrival the reception staff were very welcoming and helpful. There was a little confusion on how to get to their private car park, (located away from hotel) this resulted in one of the receptionists coming with me to help locate the car park. Fantastic Service! In fact, throughout the whole stay the staff were excellent and couldn’t do enough to make our stay a pleasant one. Breakfast & dinner were also excellent and overall great value for money.

Nothing of note

Clean, comfortable hotel with friendly staff. Very good location 5 minutes walk from the sanctuary. Good continental breakfast.

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The hotel is very well situated. About 10minutes walk from the Grotto, near a load of shops and restaurants and also the town. The room was lovely, nice big comfy bed, bath/shower, enough space for my clothes. View was of the basilica and I could see the procession at night. The Staff were friendly and helpful from start to finish. Some of the nicest people I've ever met. I'm going to Lourdes since I was young, this was my 24th time and I would definitely go back here. Breakfast was efficient. The patio area was extremely comfortable and although near the street quite quiet.

I would've liked fruit and maybe eggs as an option for breakfast. A fridge in the room would be great.

A beautiful hotel in a great location, I was especially impressed with the bar and restaurant downstairs. This was the perfect place for me to stay as a solo traveler.

I set off the fire alarm taking a shower so then had to take cold showers the rest of my stay, I don’t know if it was just a problem in my room or something that needs to be fixed.

The staff were so friendly and accommodating. I spent one night at the hotel to prepare for four days in the mountains. I asked them to hold my bag when I returned to the hotel several days later for a second night. Not only were they happy to do that for me, but when I returned, the staff greeted me warmly and also brought my bag up to my room for me. It was a small but very appreciated gesture after a tiring four days of hiking! I also loved the option to add on dinner: a lovely three course meal that was an easy option after a long day of sightseeing. My room was clean and comfortable, and the hotel is very close to the river and the major sights of Lourdes. A great find!

Excellent friendly and helpful staff. Very knowledgeable.

2 nights we were disturbed till around midnight by some sort of sing song/karaoke with someone using a microphone at times down in the public foyer area of the hotel. The group responsible were obviously not approved by the management. Otherwise we had an exceptionally good stay with excellent staff and service. Pity about some of the thoughtless visiting groups! Will still book again in future if we can.

The hotel was in a great location, extremely friendly staff on reception and in the breakfast/dining rooms. Had the best view from our hotel room it was amazing. Would definitely stay again

Nothing

Warm welcome and hardworking efficient staff. Well located, close to sanctuary. Simple tasty food although menu choice was quite limited. Good value for money.

No frills accommodation. The exterior could do with a revamp.

Absolutely fabulous staff ! We couldn’t fault them . Polite, helpful and knowledgeable: well done !

Maybe could be a wee bit cleaner. To be honest , the bathrooms and staircases need a bit of updating

Very helpful, caring and kind staff. Food was excellent. Dinner was very delicious, it included soup, main dish like fish or meat with potatoes, salad and desert. Continental breakfast offered a good choice, everything was delicious. The staff speaks Spanish. Beds were comfy, room was clean, window shows mountains and river.

No glasses and no free water bottle in the room, but it wasn't a big deal.