If Paradise has a name it is Hotel Indigo Bintan Lagoi Beach. Especially the staff is wonderful and so friendly it makes you want to hide from the evil world outside and stay there forever. Excellent choice of local and international food, great swimming pools with, one of my favorite things of all time, a swim-up-bar, very luxurious room with a big balcony, an ocean view and a quiet pleasant airconditiong system.

When we went to pay the bill it turnsed out that all prices mentioned within the resort, for both food and drinks but also for massages, are excluding 11% taxes and 10% service.

Staff was very hospitable and attentive. They went out of their way to make us feel special. We were celebrating our 20th Anniversary and they delighted us with room and table decor. All meals were excellent and the chef does a great job of the plating as well! Overall, highly recommend.

Fantastic pool area overlooking pristine white beach. Loved the traditional decor and the room was lovely and spacious. Great range of options for breakfast. Excellent traditional cuisine for lunch and dinner. Very friendly and attentive staff from arrival to departure.

Staff service was amazing, very friendly, and attentive. Free birthday cake was provided upon request. Angga, who also serves as the bartender, took some time to share his experience working in Bintan so far, introduced some local wines, and spirits. Room has an amazing view, the resort is very peaceful, and bicycles are available for free. Free shuttle/transfer provided to/from airport and Plaza Lagoi. Good for a short and simple getaway.

Long waiting time for food, perhaps they just opened and are still getting adjusted to the number of guests. I believe it will only get better from here

Location Staff Food Ambience

Nothing to fault

Lack of food options.

We enjoy the time spent in hotel. Didn't arrange excursion and purely relax and chill in hotel. My daughter enjoy beach and pool whole day and love that there is bicycle for us to ride around inside the hotel.

Our package include dinner but the dinner menu isn't kids friendly. After feedback, they allow us to order fried rice or fried noodle for kids however they didn't communicate well internally, the another staff want to charge us for the fried noodle we ordered. The dinner menu only offer 3 options, the first night we already tried 2 dishes, 2nd night we already bored with the options.

- reliable and friendly staff - great spa facility with effective massage - beachfront property with a sea breeze - limited bugs despite being outdoors - clean rooms and well kept grounds - decent food at restaurant - I loved the day bed swings! - high quality soaps and shampoos in rooms

- in room dining was meh (calamari and Cesar salad were a big miss) - room had a bit of a damp smell upon arriving so we kept the sliding door open often which was nice because of the sea breeze

Simply perfect - everything was fantastic! Loved the bedding, it felt absolutely heavenly - I even wanted to buy a few pillows :D The staff was beyond professional and accommodating - top notch, and a benchmark for top hospitality quality 12/10 would come back there again, an absolutely beautiful property where everything is thought of already before you can even start to want it

Very clean , easy to move around

More bicycles needed for guests . Staff at restaurants need to make more effort to clear the plates instead of leaving it there esp when it is buffet. Telephone line not working and not sure if anyone came to repair the phone though they said they will