The good was very good, but there were no vegan options on the menu — I had to specially ask them to prepare a vegan option at every meal. These days, given the big global shift to vegan, it surprises me that a premium location such as Camps Bay Retreat has no vegan options on the menu.

The shower door leaked badly, and could not be repaired even after several requests. It required catching the water with several big towels on the floor for each shower, to prevent the water from flooding the bedroom. Also, I asked for a wellness treatment slot immediately after my arrival, and kept asking for 4 days, and none of the staff members even bothered getting back to me. It took 4 entire days until I finally succeeded in getting someone to reserve a slot for me. This is not acceptable for a 5-star hotel.

The room was so beautiful with a conservatory overlooking the sea. The children's room was also gorgeous, very modern and well appointed. Given, on the front desk was amazing, so friendly, engaging and really made our holiday by suggesting the hottub in the jungle in the evening, showing the boys the swing and arranging an early takeaway breakfast for us. Great location for the hotel too. An easy walk through the garden to camps bay, but yet so quiet with its own little jungle attached. Free padel on certain days also a nice bonus. Thanks all, we had a great stay.

Great location and views. We had a room with outside space which wasn’t entirely private and a wood burning hot tub. Security, waiting and household staff were great and we made friends with the hotel’s dog. Good range of well priced drinks and food options including non-meat dishes which was really appreciated. We really liked the rope bridge connecting our party of the resort from the main house.

The on duty evening manager when we arrived was cold and off-hand, describing their plans to address load-shedding next year for our part of the resort as some kind of benefit to us. His manner didn’t improve at all during our stay including at check out when he would look straight at me. Without this we would have rated the hotel higher. Everyone else at the resort was lovely. Load- shedding a minor issue but the timings didn’t impact us hugely.

Camps Bay Retreat is by far my favorite hotel. Mostly because of the service I received which surpassed all of my expectations. The staff was so lovely and very attentive to my needs. I planned to switch hotels halfway through to get the most out of my trip and am regretting that fully because nothing has felt as warm and welcoming as CBR! The grounds are magical! For someone who loves the outdoors, this is was a dream to discover. There are pools, walkings paths, swings, beautiful gardens, and the location is perfect! It is within a 5 minute walk to the beach, shops, and amazing restaurants. The room was perfect for a relaxing oasis. I had direct view of the ocean and the paddle courts which added some great live entertainment. The room had the most magical bathtub and wood burning hot tub which were perfect to enjoy during load shedding. I know many people complained about the lack of generators but I found it nice to be forced to unplug and enjoy what the room had to offer.

I honestly don't have any negatives. The overall experience was so wonderful that any small inconvenience was overlooked.

Beautiful property. Wonderful grounds to explore. Fun rope bridge to get to your room. Super friendly staff. Made you feel as if it were your own home. Fantastic stay and would return.

Could perhaps alter the menu or add a few new options/specials to the menu if eating there for diner most of the week. Also perhaps another staff member to help on busy evenings.

It was a pleasure from thé First moment: Very warm welcome from peter at réception who is really a dedicated host, thank you so much! I loved the location and the hôtel is the place to stay at camps bay : a garden eden on the océan! Loved the team in the Restaurant and spa also. We are very Fortunate to already come Back and stay at the hôtel After 10 days Road Trip through South africa. Looking forward! Thanx for everything, Sara

This was a wonderful place to stay; I arrived after a 14 hour flight and was stunned by the views. The staff were friendly and extremely attentive. Probably the highlight of the hotel are the grounds: pictures don’t do them justice. There are little trails downhill from the main manor, with little benches or gardens tucked in. They even have a natural pool beneath a fountain. I wish I had been able to stay longer than a night, and I’d definitely stay again.

The location is amazing. The sunsets and views from the property are stunning. And the rooms were great.

The service from check in, at mealtimes and in between was very inconsistent. We waited an hour for breakfast to be served on our first morning and decided to give it a miss on our second day for fear of it happening again. The cleaners entered our room unannounced at 4pm wanting to clean the room. Just walked in whilst i was in the shower and my wife was in bed having a snooze!! It was tough to even get extra water for the room, or a drink on the terrace, in under 30mins....

beautiful scenery, heritage and history of the place is well kept and the staff were wonderful!

the load-shedding (electricity cuts) were quiet annoying. It is a wider issue in all of South Africa, but I would expect a generator to kick in for the luxury rooms/villa, as opposed to in the Manor House only, considering how much I paid per night.

Breakfast was tasty and there was a good variety to choose from. The bed was comfy and the room was well appointed and decor was nice. We stayed in room with a hot tub which we loved! Would definitely go back again. Loved the tea and scones at 4 everyday. I loved the WhatsApp group to communicate your needs during your stay a great idea.