Themba the General Manager made amazing one on one contact with us. Samke from the lounge was exceptional. Yeshuri, Leko and John at the fire lake made us feel so comfortable with their warm hospitality. Chef John and Derrick surely cook up a storm. As a family we love the service in this hotel.

There was honestly nothing not to like as the hotel staff always went the extra mile to ensure all our needs were met.

I loved the hospitality from the staff. Very welcoming and warm

When we arrived after booking on the 26th of september and paying for our booking on the 21st of december, we were told they are fully booked and have no rooms for us. This made me question their professionalism as a 5 star establishment, how can they be so disorganised???. It was very disappointing and frustrating since we drove all the way from Jhb to Durban. The explanation Petrus the manager tried giving to us didnt make sense. We were admant and firm about not leaving until they found a room for us. I honestly wouldnt recommend the hotel to anyone

The view is stunning. Location is perfect,almost everything is within walking distance. The overall service was incredible! During my 6-day stay Siyabonga and Langa (Reception), as well as Smangaliso (Room service) were always helpful and attentive. They made my stay at the hotel more comfortable.

1.I booked an extra day to extend my stay and I notified the hotel countless times prior to the checkout day. But on Sunday, they still called me 3 times asking when am I checking out, even though I told them I was extending my stay. They could’ve handled that issue better and communicated with each other or check their system instead of harassing me when I had already paid for an extra day. This was poorly handled and uncalled for. 2. Everytime I called for room service or housekeeping the phone would either not go through or not be answered, I’d need to dial 3-4 times. Therefore phone etiquette needs to be addressed so that it can match the standard of the hotel.

Overall ,the rooms was clean ,the staff are friendly and professional in person, the decor and design of the place is beautiful

The room service didn have much to offer . Some staff can be abit rude over the phone

I have requested that the team prepare a birthday welcoming, I requested flowers, balloons and champagne is the room apon my arrival and nothing happened which spoiled my evening

The location , beach eatery mall all in one convenience at your finger tips

We got worn out towel , I had to call the cleaner to bring it to her attention as to what she was giving us , how did this get through QC it's totally perished, the coffee was only refilled once which didn't make sense if we stay for a day it's filled if we stay for 3 days it's only filled once . Also the R45 per can of fanta at firelake, I'm an accountant in practice , been in the field since 2007 so I have some business acumen , what is different with the fanta that it's more than 3 times the price at your restaurant, I understand food is expensive as yourl have experienced talented chefs but , the fanta is manufactured by the same coca cola and stored in a similar fridge as the supermarket, unless I'm mistaken

The property was very clean and the comfortability was amazing. Free parking

1. Many constructions around 2. Lack of better sea view as it is behind many very tall buildings. 3. Limited space in the restaurant, when you arrive there dinner or breakfast you will be told that many tables are reserved. 4. No buffet dinner on Friday night and the 5. The buffet for Saturday night was very bad “VERY BAD” on the 14/09/2024. Only rice and chicken for a hotel of that caliber… No no, there was no value for money when comes to that. 6. Paying upfront for breakfast, did not seat well with me, I would prefer this type of meal to be part of your booking fees. Breakfast if one very important meal of the day, and very few people would choose to skip it. I was very disappointed when I discovered this.

Cleanliness, super friendly staff,lovely rooms,enjoyed our breakfast loved the location very safe what I loved the most you don’t have to drive to the mall you take the lift boom walk into ocean mall beautiful top tier Radisson is connected to ocean mall

The fact that we didn’t have balcony on our rooms was told balcony is only on the apartments Secondly we came with our hooker but we’re told we should pay for using it in the pool area the same amount as they hire Shortage of towels in the pool area

New, clean facilities.

We did not appreciate the fact that we had to call housekeeping ourselves to tell them to put a comforter on top of the 2 single beds that were in the room. On arrival the person at reception told us that they need to do the above, it wasn't done. I had to call reception again around 2 hours later to remind them to do the same, this time I spoke to a manager and she said that it will get done but it didnt. At night around 10pm we had to call for the 3rd time to come again. Only then was the request done. Very dissapointing with that matter.

Staff was very friendly with excellent service The chef Jeremiah and Udesh those two individuals had the most amazing personalities - great guys The outside atmosphere with the occasional breakfast and sound system is pleasant Fun activities for the kids were also available The layout especially the mall entry is well sough out

Not that I didnt like anything im not sure if the fridge has a thermostat but it wasnt making cold