PERFECT hotel!!! 5-star feeling, truly!!! Historical site (Mandela’s house during his presidential years, beautifully renovatex). super exciting to get to stay there and see all of the carefully curated pieces of art around Nelson Mandela’s life and history. Easy to get cabs and uber around it. Very comfortable beds, AMAZING food and bar. Super friendly staff. Simply surreal experience, can’t recommend it enough!

Shower head could be improved in room “tata” (nothing major)

A place of historical significance within South Africa. View beautiful images & painting of Mandela. The Sanctuary Mandela opened in late 2021 - so place / furnishing is new and well maintained. The onsite restaurant, Insight caters to a fixed local dinner menu enjoyed by Mandela himself. You have to try the oxtail! Staff arranged a lovely romantic turndown for the evening!

The rooms are awesome - but we didn't fully understand how to open the blinds/curtains, which remained closed during our stay.

The staff were so warm and welcoming. They were extremely attentive and the room was spacious, it was decorated superbly and it was a great night out. We were surprised by the attentiveness of the staff at every turn. We had left for a dinner reservation outside of the hotel and when we had returned, we had already had our turndown service sorted and a small cookie and water waiting when we had returned. The shower was great and the amenities were really top class. Sleep was amazing. Room is really dark so we had a really great sleep. In the morning, we had the most amazing breakfast and the staff were really attentive and even remembered that my partner was allergic to mushrooms and had noted it on the breakfast plate. Thank you for the most amazing visit. We will be back!

There is nothing notable. It was great! I cant fault the hotel on anything at this time. They have been communicative, they were attentive and the experience was amazing.

The staff member’s smile with the words “ Welcome Home” I travel a lot and never have I been welcomed like this. I felt like I was home and my family & friends were welcomed exactly the same way hours later after my check in. Throughout our stay the staff’s professionalism was impeccable. Their love for people is commendable, the food is on another level👌🏾

I love everything about this gem. However it will be great if they can consider to have rates for locals, unless their niche market is Europeans /Foreign nationals who pay with💰and £

Arriving into Sanctuary Mandela one feels a sense of peace. A beautiful home with large rooms, secure, clean, and tastefully decorated with art and photographs that reminds us of Mandela and his life. Everyone in the staff was amazingly welcoming, warm, making sure I felt “at home”. Beautiful people all around, who engaged me with kindness, and respect, making sure I had anything I needed. Delicious food at the restaurant, following Mandela’s own favorite meals. Full bar including coffee with wonderful bar tenders who made sure drinks were just right. I loved watching the mentoring of new interns that I saw happening at the hotel. Kindness all around. Library and music. Kevin, the manager, went out of his way to make sure my stay was perfect, and also reached me at the airport to hand me a tube of pictures I had bought from a Soweto artist and had forgotten at the hotel when I checked out to go to the airport, "I brought them because I knew they mattered to you" he said. His gesture was the final touch on an amazing stay.

The only feedback for something to improve is the speed of the restaurant at breakfast time. The food is delicious, but if one is rushed to get into a meeting or tour, then needs to plan well ahead. Coffee, cappuccino and lattes are made right away but eggs and other items took to long.

We could not have been happier with the total experience at the Sanctuary! The staff became like family the first day of our first of 2 stays there. And now a month later, we're still in awe of them.

We loved every minute of our stay. And our only regret is that we had to leave and return home. We miss everything about Sanctuary Mandela - particularly the kindest and most caring staff.

Attentive staff with sweet & extremely thoughtful personalised touches for our stay. Our room and bathroom were great. Breakfast (included) and dinner were super delicious and Mandela’s previous chef was part of the team - how amazing is that!? Talk about eating with history. The hotel itself is full of history and we loved the tour around residence. Highly highly recommend this hotel!

Nothing!!

The history that is offered is unique and inspiring. The staff are amazing and so helpful and accommodating. The food is second to none. Facilities were great and the service incredible

Absolutely nothing

Beautiful setting, lovely staff, great food.

Very minor point but the doors should be better soundproofed. We could hear everything from the restaurant very clearly which to some extent takes away the feeling of privacy in the bedroom

Great breakfast , staff were friendly and went above and beyond to help us celebrate our daughter-in-law’s birthday

Pool was shady but not a problem for us!