Location is excelent just a few mins to the shops,bars and eateries. about 10mins to the beach. The staff were so helpful, polite! The lady who checked me in went above and beyond as i hired a fridge she was the lady who brought it to me and checked it was fully working.. The maids were so polite and im sorry my Spanish is not as good as theirs but i managed to ask them questions without any problems. There were two amazing male members of reception staff who speak amazingly good English and NOTHING was to much trouble for them & down to the smaller bloke who liked to keep us all safe by keeping the door locked. (just not good when u needed the loo)

For me the breakfast was discusting! i only went the once!! i couldnt eat anything from the hot counter nor the high fat, high sugar table with the sweet cakes covered in chocolate. The cold meat (1) cheese (1).. i was so looking 4ward to trying the local cold meats, cheeses and fresh breads for breakfast so i went to other food outlets away from the hotel.

The location was absolutely perfect for being central to the bars, shops, restaurants and of course the beautiful beach. I liked that it was smaller and friendly. All staff awkowledged you with a good morning, afternoon etc. Cleaning staff worked hard and room was cleaned daily with fresh towels. Helpful and friendly reception staff who worked hard and even served drinks at meals times. I would stay here again for sure.

Just wish there was more choice for the meals. A little too noisy in the rooms, from neighbouring rooms and some air con units outside my room. I did read the other reviews and ear plugs were a god send, although I wasn't actually disturbed by outside noise.

Located right in the middle of the old town, so everywhere is in easy walking distance. The room was cozy, clean, and disinfected regularly, with fresh towels every day. The staff were incredibly friendly, polite, and helpful, and were always available. Breakfast was also great, and with a coffee machine that makes really good coffee (in a lot of Spanish and Italian hotels, it tastes like mud). Also, I had a long journey to get there, with multiple flights, so I was really appreciative of the possibility to check-in early, and to be able to leave my bag in a locked luggage room on the last day. Overall, it was better than I expected, and incredible value for money. My brother usually stays there when he goes to Benidorm, I definitely WILL stay there again.

I was travelling alone, so it was perfect for me, but women usually need more space for their hundreds of suitcases, so it would have been a bit small for my girlfriend =o) And the dining room is quite small, so you really have to get there early for breakfast, or you will have to queue for a while.

An excellent hotel for our Christmas stay 2023. We could not believe the amazing value for money. The room was spacious and very clean, and even got chocolates from the clearer each day. Located as central as you can get, with all the popular bars right on your doorstep. The beds were very comfy too. There was a good array of food available for all meals, and although not included the drinks prices were very reasonable, only €4,50 for a descent bottle of Rioja.

We did have a small leak in the bathroom and due to the time of year finding someone to fix it was a little difficult, but the staff dealt with it amazingly, keep us up to date and it was fixed by Boxing Day.

Location, room, comfy beds, good shower and air con, half board, nice breakfast choices, lift up to room

Not generally allowed to take drinks or food up to room however staff did oblige with couple of glasses as long as were brought back down again, which we did as courteous visitors. It also cost 3 euros per day to hire fridge and a 10 euro deposit, the fridge didn't really work. It was also 10 euro deposit for safe and 3 euros per day to hire. Also we were supposed to have had a free airport taxi through booking .com on arrival at Alicante Airport as we booked this property however as soon as we landed I had a text to say that this had been cancelled with no options to re arrange or any contact info.

Location couldn't be better, Staff are helpful and very friendly, Very welcoming! Had breakfast included, lovely, buffet style, but can choose from a large range of items, including a hot breakfast, continental, cakes, jams, tea, coffee, juices, everything you could want from a breakfast, The cleaning is second to none, cleaned every day! Clean towels etc every day! Put "do not disturb on the doir" they check again later and do it all then, Probably be back in Oct as it was just perfect!

Nothing to not like, If tgere was ever anything that could be improved, Tea and coffee in room? That is honestly the only little thing that could improve, and as I said, we will be back!

The reception staff are excellent, very welcoming and helpful. Great selection at breakfast. Good location deep in the middle of the old town. Plenty of bars and restaurants nearby and the famous white balcony is only a few steps away

Old toilet system, very noisy to flush. Can hear others flushing in other rooms, needs an upgrade. Otherwise, no complaints at all.

Our first time staying in the old town. Budget priced hotel and very good value for money. Our room had two single beds, table and two chairs, settee and television. Room was dated, however it was very clean and in good order. Reception is open 24 hours if you have a late arrival. A reasonable but not huge choice at breakfast. Good internet and very quiet at night time. Well located in the old town with easy access to the Poniente, Levante and Mal Pas beaches, shops, markets, bars, cafes, pubs, and restaurants. Staff are very friendly and helpful.

Not a problem for us, however some holiday makers not like the drop off and collection point which leaves you with about 200 metres walk to the location as coaches cannot get into the tiny streets. These was nothing we did not like - this is a budget hotel and we felt we had very good value.

Fabulous location in the old town, literally round the corner from Tapas alley, and the shopping centre. Rooms were cleaned daily and fresh towels provided every day. Shower was very powerful and hot. Staff were very friendly and helpful, nothing was too much trouble. Rooms have a balcony but a little on the small side.

There was a fabulous selection at breakfast the only downfall was that it wasn’t very warm. However there was a microwave to warm it up. The toilet flushing system was very loud and a new soft closure on the front door would help to stop it banging at night when people returned to there room.

I have stayed at the Santa faz a few times now It’s basic but very clean and the staff are so friendly and helpful. Location is spot on for the old town . It was my birthday when I was there and they gave me a couple of bottles of Prosecco. A nice gesture.

It can be a little noisy at times but just people enjoying themselves. If you have any concerns the staff are quick to rectify this .