Everything was lovely, but it looks more like a 4 stars than a 5 stars hotel

5 star hotel with no gym We booked the spa one day, to arrive and see it 1) full of people, we didn't have space for us 2) dirty 3) no towels available. The staff was with a customer providing a treatment, but in those occasions the hotel would need to have additional staff to take care of the place. I passed on the feedback to reception, but the manager didn't even apologize

Very friendly welcome, reception staff was outstanding in reactivity and kindness (had to find doctor on Sunday, took them half hour). Hotel overall, especially the ancient part. We got an upgrade at arrival (thank you!!) from new part to ancient part. The rooms are spectacular in ceiling height, very complete equipment, large TV, safe etc. (all you'd expect from a 5* but neverhteless), very clean and silent, beautiful 4 night stay in magnificent Granada. Great parking valet service.

First night restaurant staff refused us (it was noon!!) restaurant reservation inside (it was 43°C outside on patio) as the tables supposedly were already prepared for breakfast next morning. Must not happen in a 5* hotel. Reception made it possible for the next night. We really missed a fitness. Only a minor detail but makes a difference: The beds are super comfy. However, if you watch TV and lean against the backwall, the beds slide forward as the floor is either too slippery or the beds could use some rubber feet.

We arrived to a lovely greeting from Martin. It was nice to have our car parked for us. Our room was comfortable, the bathroom was especially lovely with so much space and the fresh flowers were a delight. Our room was made up each morning and the turn down service made it a delight to come back to. Reception staff were helpful with printing off boarding passes etc. we enjoyed sitting out in the garden area which was a little oasis in a big city.

There was some traffic and other noise early mornings despite the room having double windows. The breakfast options could have been wider considering the 5 star rating of the hotel

The hotel is a wonderful building that has been beautifully renovated. All personnel are friendly and helpful and we enjoyed eating both lunch and dinner in the restaurant in addition to a pleasant breakfast.

We had use their valet service for parking. Our luggage had been stored while we went sightseeing after checkout. I wanted our luggage so I could add a personal item to the luggage. We also had a bag with liquid refreshments which we would’ve preferred to carry to the car ourselves but were not given our luggage in advance. Their valet took everything out and loaded it. Sadly, when we got to our destination, one of the bottles had broken and had spilled everywhere. That could only have happened if the valet had not handled the bag with care. What a mess!

Loved the rooftop deck with river views for breakfast and later, cocktails. Great location for crossing the bridge to Tirana and for walking to the centre. A super young fellow from Cameroon served us most breakfast times and a couple of times in the evening, very, very pleasant and good at his job. We ate in the restaurant downstairs one night and it was good despite the waiter accidentally throwing a bottle of water over me. Lol. Our room was really comfortable and had a great private deck with view of the river-loved that.

Nothing really, but there are several bars right beside the hotel so the party noise was significant and ran late on the weekend.

Old building very nice (better than new building). pleasant outdoor bar/restaurantGood valet parking available.

Noise of the street

Very comfortable hotel. Nice rooms. In the centre of Granada.

Lot of noise outside. Saturday night is horrible.

Where to start.... A wonderfully warm welcome. Our bags were taken to our room for us, whilst we started to explore Granada. Our tickets to Alhambra were arranged and booked for us. All of the staff were friendly and helpful, who couldn't do enough for you. Brilliantly located to visit the fantastic town centre as well as all the sights to see. We treated ourselves in the spa most days. Which is wonderfully relaxing. It's well worth having a treatment to wind down from a busy day. We had to check out early on our last day, due to missing breakfast we were given the most amazing picnic to take with us , which lasted most of the day. This little hotel made our getaway very special indeed. We couldn't recommend this hotel enough.....

Nothing, everything was perfect

The location was excellent. We walked to a flamenco dinner the first night and found Granada a beautiful city. The hotel welcome was good - it was nice to have the car taken for us to parking. We were in the Palacio - lovely clean room and a good size. Small complementary bottle of wine for my husband's birthday (could have been bigger ;). Excellent breakfast. Lovely outdoor area for drinks/lunch with vines/flowers - very beautiful. Spa was small but really relaxing - basically a huge jacuzzi, not really deep enough for a pool but great to relax in. Helpful and kind staff, gave us a map and booked taxi to the Alhambra.

Parking was an extra 26E per day which perhaps could have been more clear. Room on a main road in centre of the city - not too noisy but obviously traffic going past until late so bring earplugs if you are a light sleeper! Our shower settings had a mind of their own - very difficult to get the temperature right but we persevered!! I guess this is to be expected in the plumbing of a genuine old Palacio however!

Location is perfect Great staff very helpful We ate in the hotel and the food was of a very high quality ,We stayed in the new part of Hotel and the rooms there are very good.

There is a lot of noise from street This is not the hotels fault but It does go on till late at night and has to be mentioned Im not sure if it is same in main building