the Location was great- close to the gate into the walled city but in a quiet safe neighbor hood. The hotel is close to the bus station and also walkable to the train station which was great since we we in on train from Madrid and left on the bus :) The staff was super helpful and the rooms were perfect, very comfortable and clean

seriously way nicer than expected

This is a really excellent, modern bright hotel with fantastic reviews on the higher floors (e.g. floor 5). It's well worth pre-booking the breakfast which is very good. Reception staff are very friendly and helpful. The hotel is perfectly located, close to the old town, just outside the Roman city walls and conveniently close to the bus station. Parking in the nearby streets is veey straightforward.

All good.

We started the camino in Lugo. The receptionist was so helpful assisting us with the passport and luggage transfer service. He also shared that there was a festival going on and gave us some delicious food recommendations. Breakfast was great and just what we needed to start the walk.

The hotel is right in the middle of Lugo, near the bus station. It is very easy to get to, the rooms are modern, clean and spacious. The bathrooms in particular were very nice, the showers were great. The reception is 24 hours and the staff were friendly and helpful.

The drawback of it being conveniently in the centre is the sound of car horns when you're trying to siesta. Nothing that can be done about it, and it was worth it for the convenience.

The receptionist Andrea was fantastic. She assisted with the return of our hired car and our transfer to Sarria where we commenced our Camino. She also booked a taxi and gave us all the advice and information relevant to our trip. An amazing, helpful, kind and friendly person.

Nice hotel in good location , big room with comfortable beds, bathroom with bath and shower , a treat as we were walking the camino primitivo, staff lovely, really helpful giving us info on things to do, restraunts etc, delicious buffet breakfast .

Nothing.

The staff was super welcome from the moment I arrived at the front desk to do the check in. My room was comfortable and large. The bed was also comfortable.

You could hear the traffic a little as my room was on the 3rd floor and overlooking the street. In the top floors probably the noise from the street shouldn't be a problem!

Mostly, everything was exceptional

As a pilgrim of the Camino Primitivo, as was only looking for a place to stay overnight and the price was very high due to music festival in Lugo.

Excellent location, very close to Lugo bus station. Very helpful Reception staff who spoke good English & phoned to book rooms layered on in my trip. Comfortable room. Lugo a wonderful city to spend a few days in.

Large room with a very nice view. We had different people at the reception and all are very welcoming and cheerful.

Little point of improvement: the ventilation of the bath room could be better.