A very nice hotel with excellent staff. Impressive reception with helpful and positive front desk. The bedroom was clean and interesting with BIG picture windows overlooking the street and a suitably impressive building opposite. Micro balcony. Despite which the room was very quiet. The bed was good and clean. Mini bar with two complimentary cans of Aguila beer. Separate shower and toilet. Both exceptionally clean. Lovely complimentary toiletries and good towels. Breakfast was very good with plenty of choice in nice surroundings. Rooftop swimming pool was amazing and just long enough to swim in if no one else in it. Beautifully clean and clear. Pool towels provided. Excellent selection of deck chairs, bean bags, high tables and chairs and a brilliant 360° rooftop view of Madrid. Drinks brought to the roof terrace was wonderful. Coffee machine.

The bedroom was small. Nowhere to put your luggage. The interior designer needs a good kicking talking to ‘cause there was a stupid grill over the bed that was of no value and made it uncomfortable to sit up and was a danger if you sat up quickly! The shower cubicle was made of opaque glass and you were dimly visible whilst showering. Worse was the idiot interior designer made the wall between the shower and the toilet of clear GLASS! So you could sit on the toilet and watch your partner shower or shower watching your partner… sit on the toilet!?! There was a mirror in the middle of the shelving unit that was just always in the way! Too clever for its own good.

It is our second time staying in this hotel and might not be the last. This time it was really quick, only for one night, so we did not take advantage of all the hotel has to offer unfortunately like last time. The room was smaller than last time, with view at the internal garden, but we did not mind that as it was only for the night. We would have preferred a larger room in case we were staying for 5-6 nights like last time! The cleanliness standard hasn't changed thankfully! The staff, as always with a smile, and the guy at the bar was lovely.

The check in was horribly slow. We had to wait a painful amount of time that was unacceptable in all honesty. Dressed for December in Madrid, with heat blasting, absolutely tired, and we had to wait for what probably was half an hour... We came in at 6pm, not at the normal time of the check in. It was absurd. Hopefully it was a one time thing :) but as an advice, you should be able to use TWO computers for check in, not just one. right after us the manager brought her laptop to do the check in for some girls behind us but seriously? She couldn't do it before?? When the reception clearly has two computers anyway.

There is a lot I liked: First of all, the whole staff is very friendly and helpful! My first impression of the very modern (in a good way) looking hotel was that the employees at the reception were very friendly and very helpful giving all important information about the city etc. You feel not treated like a number, but like a person during the whole stay. That is very seldom nowadays & very precious, especially when you travel without company. So I can recommend this hotel also very much for single persons. The room was very clean, and the cleaning worker did an excellent job! They cleaned daily very well. There were enough clean towels, too. The room was nice, with a small refrigerator, a safe, in which also a laptop could be placed, and a coffee machine. They also provided enough coffee capsules with good coffee. After the very good impression at the reception, the next positive surprise was a handwritten message in the room welcoming you personally, leaning against a bottle of Spanish white wine as a welcome present. That was a very personal, nice gesture! The room had a big glass window & a French window to a very small balcony looking over a smaller street and an impressing historical building opposite to the hotel, a ministerio. Calle de San Bernardo is a smaller street with interesting lovely shops, smaller supermarkets around (some open for 24 hours) and not a lot of traffic. When the French window was closed, it was very calm and one could sleep very well. The beds were comfortable. Exceptionally good was the breakfast, available until 11 a.m. during the week in a nice restaurant at the ground floor. They offered a lot of fresh fruits, cereals, nuts, bread, cheese, slice cold meats, also lactose-free products, vegetables. One could order one warm breakfast from the menu, which was freshly prepared like scrumled eggs. I loved the little pool at the rooftop, water temperature: 25 °C, great view. Surroundings: safe, 5 min. to Gran Via.

I would recommend to offer some soap for handwashing inside the toilet instead of the shower gel. The shampoo and conditioner inside the separate shower should be replaced by other products, for example by natural products with plant extracts or s.th. typically Spanish.

The location of the hotel is excellent! Right opposite a Metro station and with the most divine authentic Tapas spots and bars and coffee shops within like a 7-min walk. Really lovely, trendy area. The hotel is modern and neat and the rooms are compact, but comfortable with gorgeous views. The mattress and pillows were great too!

When our room was cleaned the coffee pods for the Nespresso machine weren't replenished at all over the 3 nights we stayed there. There weren't any tea bags in the room either, which might just be a Spanish thing to be fair. Small niggles really, but irritating nonetheless.

I booked this hotel multiple times as it is very clean, with modern facilities, central location and very quiet. Luxurious bedding, good quality curtains, soundproofing. It has a restaurant as well (called Tilda) with a bar and a garden terrace. Good selection of food for breakfast and anytime. Aisun and the reception staff were very friendly and helpful. Nice guests in general, everyone around was decent and displayed good manners. I highly recommend this hotel to anyone who appreciates only clean and quiet places. Walking distance to everything.

The rooms are not very big. Also there is no designated space for the luggage, it has to be opened on the floor, then closed back if you want to walk around. However, the comfort wins over the not so generous size of the rooms. The staff at the restaurant seem overwhelmed during the breakfast time. The hostess doesn’t inform the guests that they have to order to the waiter if they want more than fruits and pastries. Some waiters can be arrogant. The restaurant management has room to improve.

❶ Excellent location! If you don't want to spend a lot of time on the road every day, this hotel is your best bet. Also, the neighbourhood atmosphere is exceptionally good. ❷ The hotel is exquisitely decorated! The rooftop terrace caught my eye and impressed me. (The pool is small and more decorative than practical, it doesn'tmatter for me). ❸ The service was perfect! From the reception to the restaurant, every staff member was full of enthusiasm and made you feel at home!

❶ The rooms are small. For one person staying it was considered barely adequate, two people would probably feel cramped and have trouble unpacking their suitcases. ❷ The design of the washstand is not good. It is easy to spill water on the floor when washing up. ❸ The price of breakfast could be a bit cheaper.

I had a wonderful stay at this hotel! Everything was excellent. The property was extremely clean, the breakfast was delicious with plenty of options, and the location was perfect for exploring the area. The staff were incredibly helpful and attentive, always checking in to ensure we had everything we needed. The rooms were beautifully designed and comfortable. A special thanks to Daniel at the reception, who went above and beyond to assist us during our stay. Overall, I highly recommend this hotel for its outstanding service and great experience!

The only downside is that the rooms are quite small, especially considering the price, though they were impeccably clean. For this reason, I would rate it a 9 out of 10.

Exceptional Hospitality and 5-Star Service! I recently had the pleasure of staying at this hotel, and I can't express how impressed I was with the entire experience. The standout feature of my stay was undoubtedly the incredibly hospitable employees. From the moment I walked through the door, I was greeted with warm smiles and genuine friendliness that made me feel right at home. The staff went above and beyond to ensure my stay was memorable. They were not only professional but also incredibly friendly, always ready to assist with any questions or requests I had. Their dedication to making guests feel comfortable and valued truly sets this hotel apart. Cleanliness is another area where this hotel shines. The rooms and common areas were immaculate, which is especially important in today's world. I felt reassured that the hotel took cleanliness and hygiene seriously, which made my stay all the more enjoyable. As for the service, it was nothing short of 5-star. Whether it was the prompt room service, the helpful concierge, or the attentive restaurant staff, every aspect of my stay was marked by excellence. The level of care and attention to detail was truly impressive. In conclusion, I can confidently say that this hotel deserves a solid 5-star rating for its exceptional hospitality, friendly staff, and commitment to cleanliness. If you're looking for a superb hotel experience, look no further. I will definitely be returning on my next visit to this city. Kudos to the entire team for a job well done!

Hotel is one of the best I have stayed in! The staff were lovely, they couldn't do enough for you! Breakfast was a very good choice for continental style. They also offer a cooked breakfast menu with a great choice. Location is great, very close to the Metro station and plenty of bars / restaurants. Beds are very comfortable, with good pillows! I had a room with a terrace which was worth the extra!

There wasn't anything I would have changed - maybe to stay longer :)

The location was great. The staff were supportive and kind. Very well maintained , modern and clean room / they were tidying up the room every day /.

Although we new the room was small it came as a little surprise how compact is it. However that itself is not an issue, even though we are not greatest fans of transparent bathroom walls. What was rather uncomfortable for us was the round LED light in front of the mirror in the tiny toilet. Because of it every time you wash your face or brush the teeth you are also washing your foots.