The hotel is super clean, spacious and comfortable, and their services and staff are amazingly kind and professional. I highly recommend it, as it has a very good price for the services it offers and besides, it's super close to the bus station that takes you to the center of Madrid. Keep in mind that it's a green bus, and you'll need to pay 2 euro for the trip (the tourist cards only work for blue buses).

Close to airport. Very clean and tidy.

We had thought the hotel provided its own shuttle to and from the airport. This was not the case. Cost was 7.50 euro per person, I suggest mentioning that in the hotel description

Comfortable and good breakfast.

Using card key to access elevator. Didn’t work smoothly. It would of been nice if the airport shuttle could of been arranged through the hotel.

Almost everything was good. The woman on the reception was kind, the room was great, clean and very comfortable, with little space for sitting and big excellent bed. The pillows were perfect! The hotel doesn't have it own transportation, but communication with shuttle bus was ok and it work correctly. The location is near to the airport. However, I give up from visiting of Madrid since the connection with the city centere was little bit complicated, and there is no good public conection with the bus lines or metro... Therefore, I don't recommend the location if you want to visit Madrit, except if you can afford taxi. Breakfast was very goog, including eggs, sousages, some ham, cheses, ceralies, fruits , some croasons or similar, coffee from machine, etc.

On the back side of the hotel there are some machines ( pumps or similar) making huge noise all time, which was expecally disturbing by night. I stayed only one night waiting my morning fly from Madrid Airport, and I was so tired so I felt in sleep somehow..But, for another night I would ask for changing a room or even hotel. Pay attention and ask for room on the front side of the hotel if you are sensitive for noise.

I liked the hotel also the staff were very friendly and polite. It was clean and tidy and the breakfast was really good.

There was nothing that I did not like but only one suggestion if they could get a small microwave and a mini fridge in the rooms this will make it much better as sometimes maybe guests will buy water as it can get very hot and it will be nice to keep it cold and likewise the microwave it will be nice if the guest happens to take food into their rooms it will be nice to get it heated as opposed to having cold food. It's just a suggestion that will make it a much better experience all round for the guests.

Brand new facility. In room tea kettle. Crisp sheets and blankets. Friendly bi lingual staff. Recommended airport shuttle company was fantastic (communications from them seamless and timely)

Breakfast area was not kept up (kinda trashed) from guests leaving earlier. Full breakfast is available from 7 am but the hotel kindly leaves toast machine and coffee fixings out for the early departures. Staff began putting out breakfast service at 7 but didn't bother to clean up the area.

Breakfast was great, and an early breakfast option is also available.

The shuttle service was delayed by 45 minutes, which is quite disappointing considering that many people choose the hotel for this amenity. The hotel staff did not provide an immediate solution to this issue (such as arranging a taxi for everyone waiting). Instead, we were asked to be patient and wait. Fortunately, a refund for the service was possible after a request at the front desk. If this is a frequent issue, the hotel should consider replacing the shuttle service provider.

We arrived after a long day of travel to a lovely warm welcome from reception ! Checking in was smooth even though we had to fill in the IDENTITY form. We had a room on the first floor which was roomy, bright and extremely clean. As was the shower room. The super sized bed was wonderful…so comfy after a hot shower. We paid in advance for breakfast. Great choice of hot and cold food and copious amounts of coffee and juices. Well worth the extra cost! I’d recommend this hotel to anyone needing a reasonably priced place to stay if they’re using Madrid Barajas airport! One negative, is the limited shuttle service which ‘gaps’ during the afternoon. We had a taxi , door to door, in our case Terminal 1, at 16 euros because we needed to be there by 4.00pm. Wouldn’t hesitate in booking again

The limited shuttle service

In the Hotel, I’ve booked the shuttle service to go to the airport early in the morning on the next day. I had to pay 5€ in advance. The morning after, no shuttle came to the hotel. I‘ve received zero (0) support from the hotel. Even the driver from which I got the number, didn’t answer me until today. For me this is not supportable, even if its only 5€. A no go! I recommend you all to take a Cab from the beginning. +free water in the room would be a nice asset

Close to the airport. Comfortable rooms and beds. Spotless. Friendly staff. Thanks!!! 🙏

3 things I didn’t quite enjoy : 1. The pool only opens from 12pm to 9pm with a break between 3pm and 4pm 2. Breakfast is very basic and same everyday, only coctel sausages, boiled eggs, pinto beans, cereal and slides of bread basically. 3. Airport Shuttle only runs 2 very strict schedules: morning from 5:30am to 9am and evenings from 8:30pm to 11:30pm. 5€ p/p and it should be booked in advance through their website. We didn’t use it since it didn’t suit our flights schedule. It was a great experience overall though, thank you!