Near airport and shuttle service is handy and reliable. 10-15 euro for uber into city centre. Rooms are large and ideal for family of four with bunk beds.

Stayed last year as were happy with our stay. However disimproved quality this year. Cleaning staff knocking on room at 8 am to clean room and then did not return on a number of days to replenish water, coffee, toilet roll etc. at a later time as requested. When they did come to clean room beds were changed but bathroom or floors were never cleaned during our 10 day stay. No variation on breakfast, exact same items each day. One coffee machine for the entire restaurant causing large queues. Coffee machine located at entrance door of restaurant also causing congestion coming in out. Bunk beds uncomfortable and more for a young child..

The beautiful rooms and cleanliness. The unique rooms you offer such as the newsroom, the Wii room, the bizzroom and the gym. Something for everyone and a lot of thought has gone into designing the hotel to cater for different needs and modern life.

I would have liked access to the swimming pool. I understand that it is normal for outdoor pools in Spain to only open between late May to September and i also accept that water shortages have to be considered. However, the temperatures in Spain (like everywhere) are climbing due to climate change. The hot weather is definitely becoming prevalent much earlier in the year and for longer. It is time this is reflected in the pool openings. Also, if not the actual pool itself please consider opening a little outdoor seating area to enjoy the sunshine in your private hotel grounds. I would have loved to sit and enjoy the sunshine today for the few hours i had before my flight.

We have stayed at Axor Barajas more than a dozen times over the years and they always exceed our expectations! The room is so comfortable with soft bedding and black-out curtains plus a wonderful shower and bathroom. The bedding sheets are just right! The breakfast is a definite go to get your day started. Book at the time of your reservation or the morning of for breakfast, but the best deal is at the time of booking. The staff are fluent in Spanish and English which makes things much easier for me. The restaurant is open late at night and offers some delectable meals. We arrived after 11pm and we were happy to see such wonderful cuisine at that hour. The shuttle picked us up right on time and also got us to the airport right on time as well. Book your spot on the shuttle at the time you check-in. This will always be our go-to hotel while in Madrid!!!

I do not like that the air conditioner gets very cold at night during the summer months and too hot during the winter months. You can only choose your air temperature to be cold during summer and hot during winter.

Hotel room was squeaky clean. Staff wasn't very friendly, rather obnoxious.

Liked the location and free shuttle service, though the lady at the front desk wasn't very friendly at all. The driver of the shuttle was an oxymoron. Despite my telling him several times that I needed to get off on terminal 2, he, for some reason, stopped the van at T4 and told me to get out. After I refused to exit the van and insisted on being dropped off at T2, he then reluctantly took me there. That almost made me lose my flight. It was an ordeal I would like to forget.

Great rooms, super comfy beds & pillows. Tea & coffee making facilities in the room. Room was stocked with a large bottle of water. The reception team was great, even letting me check in earlier than the permitted time at no additional cost. The shopping centre is within walking distance of the hotel & has great coffee & cake shops. The free Madrid airport shuttle from the hotel runs every 30mins & is on time & very convenient. Shuttle driver is friendly & helpful. Had a good stay & would totally recommend it for the convenience.

The dinner didn't have much vegetarian options on the day of my stay & not much of a coffee or tea selection. (No cappuccinos or Cafe late etc.) The dinner staff could have been more friendly.

The location was close to the airport with a shuttle service included. It was near a Spanish Restaurant( la Grada ?) 5 min walk and also a large mall with food court 10 minutes away. There were some nice communal areas for conversing. There was a lovely clean modern bathroom on the main floor. Staff was friendly and efficient. Our shuttle driver was especially pleasant and friendly. English was spoken and our luggage was stored until shuttle time when we checked out.

The breakfast was not included for us and seemed pricey. The pool had no water. It was 27 degrees when we arrived and we had hoped to have a refreshing swim. There was a kettle in the room with complimentary coffee and tea but the last cups were too flimsy for hot drinks. We also found dirty hiking socks of a previous guest under the bed.

This is the third year in a row that we spend one night in Madrid in between flights and we always go to Axor Barajas without even checking other options. The free shuttle is amazing, we love the size of the family room, it's perfect for us since we have two children, we enjoy the pool, it's nice and refreshing with plenty of chairs to sit and relax, and we always have a great meal at the restaurant.

The price can be a little steep for Spanish standards but it is really a nice place to stay near the airport.

Shuttle bus was convenient

No coffee or tea service in the room....said they ran out of cups..what?? Booking told us one price and they raised it on arrival. No food only vending machines till 8:30pm. Safe had to be fixed. One blanket for 4 people. For $400 for one night I expected waaaay more service...do not recommend to anyone...dont waste your money.

I love the family room concept. The mattresses were so comfortable. Breakfast was good.

There was no air conditioning available in the evening and our room was so hot when we arrived. We slept with open windows. It is remote from the city but very convenient to the airport, and the location was described perfectly. It just took some effort to get into the city proper.

The hotel is modern and clean. Staff is very accommodating and friendly. The beds are very comfortable and the room is modern and clean. The bathroom is spacious and new. Their outdoor pool is large and has a nice shallow end for little kids.

The listing on booking.com said the family room had 2 double beds and 2 bunk beds which was inaccurate. The largest room they have is one double bed and one set of bunk beds. The parking lot is tight and we had a large van so made it difficult to park. My shower door is only a half door which is not good especially with kids as water gets out. The first room we were given smelled of smoke and the staff was good about getting us another room that was smoke free.