Pinar Plaza was the perfect spot for my last night in Madrid before returning home (about a 12-15min taxi to the Madrid airport depending on traffic). The facilities were modern, clean and overall had a very nice look. Staff were very hospitable as well and the included breakfast spread was fantastic! It seems to be in more of a residential area so it was quiet but still had a handful of places to eat as well as a supermarket right nearby. My only regret is that I didn't spend more time here!

The nearest metro stop is about a 10min walk and the hotel is not near the city center so it may not be the ideal place to stay if you want quick access to that area.

Very clean and comfortable! Staff is overall very friendly. Also, the hotel restaurant has really delicious food.

We’ve stayed for more than a week and when we asked if it would be possible to do late check out the immediate answer was: “it will be 20€ each extra hour”. This shows that there was availability but they wanted to make some extra money instead of rewarding the customer.

Comfy bed amazing actually, lush pillows Lovely room decor Bathroom area very practical Good facilites - bathroom products, iron, office areas I really liked the decoration and style of the hotel - especially the reception area The gym was excellent and the rooftop pool was AMAZING - a real selling point escoecially in the summer I imagine!

Airconditioning was very bad especially on the last night The bedroom chiar was very uncomfortable The shower was defective and i had to get the hotel to fix it - one button not working properly

Hotel well designed and comfortable. Easy parking. Good facilities. Internet good. Bed very comfortable. It is in a quiet residencial area, with supermarkets and other services just around the corner.

Restaurant could serve a bit more selection for single people, most dishes are designed to be shared. Bit confusing about how the climatization in the room works. What was unpleasant was the extra charge (20€) of late check-out only for about 30 minutes while having a meeting with drinks at the bar of the hotel.

The room was really good and it was easy to find a place to park our car in the street and use public transportation to go to tourist places.

During breakfast when many people were there, they took a long time to replace the food, and there was water and juice spilled on the floor causing a mess and dirt throughout the place and no one cleaned it up

Great place, swimming pool seems fantastic even though we could not use it. Breakfast was very good and the room has a great size for such big city. Bed was great. It is 15 minutes drive away from Barajas airport and an excellent choice to stay overnight.

The neighbourhood has some nice restaurants within walking distance but it is missing very good options. Of course I knew this when I booked the hotel.

Everything was great. It was my mistake to have a dinner at Pinar Plaza only the last day of my stay - the beef was incredible. Special thanks to Vanessa - the most energized and the most positive staff member (all staff are energized and positive, but she is the most), hope next time to see her in new role in the hotel and wish her all the best in her career.

Excellent staff and facilities. As a solo traveller I felt safe and well cared for. The food was extremely well presented and tasty. I'd highly recommend the suite with balcony, a beautiful room with wonderful outside space.

The room service menu provided in the room wasn't actually the menu! Phone in the room to call for said menu didn't work. It took 2 visits to reception to actually order food.

Staff friendliness breakfast was good, room comfortable.

I do not like toilets with a glass wall and glass door providing no privacy at all. There was a complete absence of information in the room apart from a room service menu. No info on the telephone, TV, restaurant opening times. Also no drawers to put ones clothes just four open shelves two if which were out of reach.

The staff were all so warm,friendly and helpful. That made my stay feel like a second home. This was a truly luxurious experience worth every euro spent. Their food at their restaurant was exquisite They always were attentive to what I needed. I will definitely come back to Pinar plaza hotel.

That I had to leave.