Superior room spacious and well equipped. Also quiet as requested. Quality and choice of food excellent. Fridge and kettle in room. Complimentary flamenco show one night per week which was very good. Most reception staff very helpful and courteous. Lots of trees and plants in the beautiful gardens.

Mattresses on beds very soft due to lots of use. Definitely ready for replacement. Being expected to pay to use the safe. Being expected to pay €3 to replace a few teabags and sachets of coffee in room. No tea or coffee available in dining room in the evening. Not being able to pay for drinks in the bar with cash. Drinks had to be ordered through a QR code and paid for with a card. Staff in bar extremely busy, stressed and therefore unhelpful. Do we really need this on holiday!?

Clean large rooms. Kettle and tea, coffee etc. lovely pool areas. Very good selection at breakfast.

This hotel is a gem: beautiful, well-maintained, and exceptionally clean despite its age. The staff is incredibly friendly, from the man who welcomed us to the team at the pool. The location is excellent, just five minutes from the beach and ten minutes from Puerto Banús, with a bus to the city center right in front of the hotel. The pool area is spacious, and the hotel's gardens are delightful. We enjoyed having breakfast outside in this lovely setting.I was initially hesitant to book due to some reviews, but the hotel far exceeded my expectations and deserves a perfect 10. We were kindly upgraded to a very large, suite with a wonderful view and a balcony. Our stay was fantastic, and we will definitely return.

limited breakfast options for guests who do not eat pork

Comfortable room with good amenities and a lovely terrace for relaxing. The surroundings are really beautiful. I enjoyed using the pool and the sun beds, especially the Balinese beds in 'Bar Cascada'. The staff are absolutely brilliant from the porter, Alex to all of the reception staff. Jose, Angel. They are all very patient and despite the fact it can get very busy on reception they try their absolute best to meet your requirements. The food served in the restaurant is definitely ten out of ten. The food is fresh and there is always a good variety to cater for all tastes at both breakfast and dinner. Overall, BlueBay Banus is a very pleasant place to stay and the professionalism and courtesy of all of the staff makes all the difference. It is certainly good value for money. Definitely would like to visit again next year.

The size of the hotel means that some rooms can be some distance from the reception area. We requested a quiet spot and so we were allocated rooms at the far end of the building. This meant we had to drag our suitcases across the terrace and up two flights of stairs as unfortunately there are no lifts. The porter was very kind and gave us a big hand in this. However, we had to wait around a little while to get the help and we ended up loosing the wheels of two of our suitcases. Nevertheless, the reception staff (Jose Angel), including the duty manager, Mar Rubia Garrido, did their best to compensate us and so it made up for the frustrating experience.

Beautiful grounds. Clean. Large room. Comfortable bed. Good shower. Effective air con. Breakfast and dinner plenty of variety and good quality. Breakfast until 11. Friendly helpful staff. Large clean pool. Easy 5/10 minute walk to the beach. The chapel in the grounds. The on-site hairdressers. I’m

The sun loungers were old broken and uncomfortable. I would definitely recommend this hotel if they replace the sun loungers.

The hotel is a fantastic location, right beside a main road with taxis available in less than 5 minutes regardless of the time. Also beautiful boardwalk beach walk all the way to Marbella, at the front of the hotel it’s possible to rent bikes, the man here is so amazing and friendly. Our favourite days we’re renting bikes and cycling the full length of the boardwalk, stopping off for snacks and lunch or relaxing at many of the beachfront food places.

The evening food was definitely family friendly which is great for most, for us it was just basic. We only ate in the hotel one evening as it was extremely hot, too walk to go into town. It done the job and kept us full. But I wouldn’t recommend full board.

The property was so clean and so big there are 2 pools to choose from a busy one with kids or a quiet one for adults, food was lovely too we had free breakfast and it never disappointed they offer traditional English breakfast along with continental and cereals etc The staff were really nice and gave us a later check out time I’d highly recommend this place

You have to taxi to the main strip in banus, not much around the hotel itself unless you walk to the beach but you really don’t need much as the hotel has pretty much everything m. Another thing I found disappointing was that they charge 60 euro to lie on one of the cabanas at the pool for the day it’s right next to the free beds

Our stay at The BlueBay Banus was perfect! From the welcome onwards the staff were brilliant, the room was perfect, such a high standard of cleanliness everywhere, the breakfast was a buffet with excellent choices, the surroundings were gorgeous and the location was a 20 min walk to San Pedro or a 20 min walk to Puerto Banus. We are already looking at booking our next stay at this hotel, it is definitely going to become a regular for us :)

nothing

Room was OK, Location at the front of the hotel wasn't great. A longer walk back to your room to get drinks and snacks, plus road noise at night. The couple of issues we had in the room were resolved quickly and successfully.

Some of the sunbeds and umbrellas need to be refreshed, but didn't cause major issues. Air con in our room could have been better. We stayed there in 2023 and had no issues at all

The staff and location very central to everywhere staff locket professional and helpful breakfast was lovely great variety to choose from. Staff had time to chat and recommend places. Loved the stay would definitely stay here again rooms lovely pool lovely great scenery and beauty salon on site chapel on site lovely surroundings. Met lovely people staying there also. Great taxi service from hotel when needed extremely prompt in arriving very impressed. Thank you so much to all the staff even at breakfast hotel reception .laundry services /room service. Exceptional shop beside hotel great too. Charmaine 2023 July

N/a all great