I had already upgraded to a junior suite but the hotel upgraded me on arrival again and room was a brilliant location on the corner by the kids club it also got the evening sun on the double terrace which was a bonus! Kids pool fantastic and cleaners were great

The fact it doesnt have a 24hr bar and everything is self service even at the bar. Both hotel bars need to be open, and when you dongo to one thats open it looks closed and they dont really want to serve you to get a proper coffee as machines are awful tbh i ended up going to the local town to have a decent breakfast and fresh coffee. Food is ok same sort of stuff but extremely busy queuing everyday for a table. Also to get milk for baby is painful (again ended up buying out) previous all inclusive like ruis we have stayed just give you bottles no issue.

Nice pool area, main pool quite cold but we were at Xmas time so can understand. Great kids zone with some water slides for different ages of kids, water heated in kids pool. Nice spacy, clean rooms comfy beds. Nice restaurant. Lovely snacks bars, was two of them with both providing different food. Nice adults only zone. Nice hotel for families or for couples.

What was very annoying so queues to restaurant, have to wait 10-15 min to get in to. Cocktails for all inclusive very poor quality. With all respect to all kitchen staff who spend Xmas at work. But Xmas dinner was disaster from organisiation site. Would avoid spending xmas there again.

I had an incredible experience with stay at Maspalomas Princess Hotel during my trip to Gran Canaria . From the moment I arrived at Hotel, reception welcomed with a warm smile and a friendly greeting. It instantly made me feel welcomed. - food is always available and good types and assorted items can get you through the day without having to worry about it. - beverages are always served in restaurants and bars outside and close to the swimming pools. - there are nice guys from animation team with always having fun with them and making happy all the guests. It was heartwarming to stay with best hotel and so generous and kind.

Wi-fi doesn’t work well in the room actually but outside near to swimming pools and restaurants works well with high speed.

This staff and hotel itself was 5 star the only let down was the food mediocre at best, the drinks just ok , the buffet area was Ok although could probably do with looking at changing some of its hot food ,the deserts where very good don't bother booking the restaurants as we got up and left and went to the buffet in the main building as there was more selection and better food,all in all this is a 4 star hotel that could quite easily be a 5 start if the the food and drink standard is improved ,

Food and drink just average.

Beautiful hotel, the whole area looks great. Some self service was useful (beer and soda tap at every bar). Area for adults only. Very large selection at the buffet. Arcade game room, pool, ping pong.

The rooms could do with some renovation, especially the bathroom. The ceiling was falling apart a little bit and the mirror would need to be replaced too.

- Very clean throughout, nice food, the live entertainment was great, staff were very pleasant, good location, short taxi ride to all the hotspots!

The gravel around the pool was annoying and painful to walk on. The pillows were more hard foam than cushion, would have to bring own pillows if returning. Allocated room by kids pool, would request away from that next time due to noise.

This hotel was amazing! Our first family holiday abroad with children and we couldn’t have asked for anymore! The children’s pool was perfect and I felt so much more comfortable knowing there was life guards on duty throughout the day. All the staff were fantastic, very friendly and helpful. My eldest wee girl decided to show me up one night and became unwell at dinner and the staff couldn’t have been better, nothing was a problem. The entertainment team were fabulous my youngest wee girl lived for the entertainment each night. Very family friendly but not overly noisy, there was a good mix of guests.

Big choice of food and many swimming pools.In evening time there was entertainments.A lot of Palm trees and bushes.

Strong alcohol like BRENDI and Rum wasn’t so good.Beer and cocktails are ok but strong drinks very bad quality.

Food was great, decent choice and always available. Pools - plentiful including a heated one which the kids loved. Water park also got a lot of love from the kids!

Lifeguards are very inconsistent with regards to inflatables & balls in the pool. There is no blanket rule for either being allowed, or not - but depending on the lifeguard and their intepretation of the size, you are told you can't use said items. The rules need to be black and white otherwise it feels unfair.

Really liked this hotel. Facilities for families were excellent. Food was good and varied each night. We were disappointed that we didn't get to eat in either the Italian or Asian, which was included, during our stay. We tried to book through the computer booking system but the only available time was 9.30pm. When we approached the restaurant we were advised to book the 9.30 slot and come whenever suited. However when we went to book again all slots, for the rest of our stay were booked up. We should have been informed about this by reception when we checked in. Location is a little isolated in that there isn't anything around within walking distance but it's €3.50 in a taxi to meloneras where there is a nice coastal walk, beach and loads of restaurants. Would definitely stay here again and have recommended it to friends already.

Location could be better but the hotel has everything you could possibly need and cheap taxi to the beach / restaurants so it wouldn't put me off.