We loved the pools, the staff, the beach, the food and the entertainment. Kids Club was excellent, our daughter loved it. Everyone was fluent in several languages and that simplified everything—no sales pitches (like the ones we had in the Iberostar in MEX). We had so much fun.

We didn't like being so close to the municipal water effluent treatment plant... the smell of it all could not be avoided, especially in the evenings. The bathrooms near the pool needed a bit more attention. The beds were average... too hard to my taste. Mosquito bites abounded as well. The minibar was empty. The app did not work very well. And finally, the windows did not shut out the noises well enough.

Variety of food is something worth mentioning. Very helpful and nice staff. Crew that is responsible for kids attractions does above and beyond. They are fun, always smile and care about kids around them. I witnessed a situation where we did an excursion and one 4 yo boy couldn't handle it and was missing his mom and dad but crew lady was always with him, cheering him up and very patient with him. Kudos for that. This is hard work but all the team pays great attention to children. And that my lads gives a big picture on how big they are on kids satisfaction. Clean rooms, great view. Attentitive and positive personnel who is always there for you.

We stayed for 6 nights in family room. About the resort: Albufera Park is more for family (as the family rooms, kids pools and kids activities are in this area) and Albufera Playa is more for couples or groups without kids. Location: The hotel is reachable by public bus from the airport. it took about 1,5 hours and the bus stop is also quite close by. We really love our stay in this resort. It is basically two hotels combined as one resort, but hotel guests can use any of the facilities in both hotels. Beach is not private but it is only few steps away from the hotel. there are sunbeds which you can rent for about 14eur per day for 2 sunbeds. Dining: There are 6 restaurants but these are not always open at the same time. However, at one meal time you always have 2-3 options to dine in. The buffet restaurants (3 of them) do not require reservation, but the ala carte restaurants do need reservations which you can do conveniently via their app upon check-in. Sometimes the displayed available timings for tables are quite strange, but you can contact the hotel staff at the reception and they can adjust it for you. Tips: try their Spanish restaurant, it was so good! Conclusion: What I can really highlight is the friendliness of the staff, the quality of food (there are always a lot of good selection in the buffets, and the food in the ala carte restaurants do also have good quality), and the activities offered for the kids (kids open air cinema with popcorn stand was a total superb idea)!

Coffee taste could be improved, at least at the Star Café (we expected more proper coffees..). Waiting times in Greek Restaurant could be improved - we waited really long time for our dish, unlike in Mexican and Spanish restaurants. The dining chairs in Mistral restaurant is too low. The pedicure in the spa could be improved - when I was there, the lighting was minimal and I was in a hurry to go, so I did not check the nails properly. But when I arrived in my room, I realized that the result was not neat. But the massage was nice, though.

Great hotel for families, right on the beautiful beach. Pools were amazing, out kids loved it Great food & drink selection, especially fish, fruit, vegetables- incredibly tasty. The food has been freshly prepared and changed every day + there is cafeteria opened 24/7. Nice spacious room easily accommodated 4 of us It looks big complex, but we didn’t have the feeling of crowded hotel, ppl distributed across the facilities and several pools.

We would appreciate better matraces for this category of hotel on all of beds As there is a lot of mosquitoes, nets on the windows would be great Be aware the beach is public and you have to pay extra for sun-beds & umbrella (if available when you come to the beach)

Everything was wonderful! Food was healthy and delicious. I love that they source their produce locally. Facilities were clean and very strategically designed. Everything at the resort is made for your and your kids comfort and good time. Hotel is right on the beach which was great for us since my parents only wanted to swim in the ocean. Entertainment was geared towards both children and adults. Well organized schedule of activities for every day! Hotels sustainability efforts deserve praise - no plastic straws or containers, everything is compostable, reusable and organic. Very impressed! Work well done! Special shout out to restaurant manager Loly and our waitress Nikola! Thank you for wonderful service! We hope to come back again next season:)

Wonderful hotel, in particular every single staff member was so welcoming, friendly and helpful. Everything was spotlessly clean, the grounds were beautiful with lots of flowers, trees and easy access to the stunning beach. Our children loved the facilities and we all found the evening entertainment fantastic (I'm quite a sceptic usually). The food selection was great and we particularly liked our mexican meal.

There was nothing we didn't like. The one thing I'd say is that our kids didn't go for the starcamp (though plenty of other kids did!)- perhaps a few extra staff needed on that at times but the people who did run it were incredibly kind and fun.

Food was amazing, tasty bubbles, good wines, very diverse and excellent kitchen! Kids club had good hours and nice staff. Rooms are very nice, spacy and recently renovated. Overall very friendly people. Right on the beach, reflects the photos. I would definitely recommend for the families with kids.

We went off season, and really enjoyed it. Not sure how crowded it is during the regular season. The indoor pool was crowded during our stay so we swam in the outdoor pool (not heated).

The convenience offered in this all-inclusive option is worth it. Food in the buffet restaurant exceeded our expectations. Thanks to staff at Mistral, Miquel and Carlos, for the last-minute birthday cake surprise, and to Isabel for arranging the extra bed in our room. Staff took extra effort to ensure that guests are well taken care of.

All good! While I had issues with the room allocation, it was resolved immediately. Hotel staff, Isabel, brought an extra bed. Gracias! (I booked a room with 2 single beds and a bunk bed for 3 adults. I got 2 single beds and a sofa - not a convertible sofa bed).

The resort has a beautiful and we'll maintained territory with lots of green. Overall the outside facilities are really nice with swimming pools and zones for kids which are excellent. Staff is super friendly and nice, always helping and trying to accommodate. Special mention goes to the food which is absolutely great, very high quality and very high variety. And to be honest, although there are restaurants that you have to book which are nice, the main buffet had the same food standard and some days even better. Also, the beach is just 30 seconds walk which is really nice. Overall we really enjoyed our stay.

The first room we had wasn't in the best state and needed some renovation (e.g. doors were really squiky so it was hard to use the toilet at night without waking up the baby). I understand that it's a popular kids friendly hotel, so rooms get damaged fast, but our first room could really use some renovation, we had to upgrade to get a fresher room to continue enjoying to the fullest.

Amazing facilities for the kids - they had the best time !! And the beach is absolutely stunning

There was endless food and drink. Breakfast was perfect. Lunch (we ate at the grill) was really nice. Dinners were just ok. And the upkeep of the property could be better (if I’m being really picky). Ie. Sweeping floors / wiping tables / cleaning toilets more regularly. It wasn’t dirty at all. But that is the difference between a 5 star and 4. (This is a 4 star)