This is a beautiful property in a stunning location. Nice rooms and excellent pools and beautiful gardens very well looked after. Excellent breakfast buffet and good evening buffet.

The hotel has invested in a n App which has taken over and sucked the personal service out of the property. it does not work well and is a real pain. The big screens everywhere give it a corporate feel. Having to get a ticket for service is horrible apparently done yo stop German customers pushing in but they do it anyway! Do not want to feel like I am queuing in a council office in a resort. Get rid of the damn thing !!’

The room was very comfortable with a beautiful sea view. The beds were comfy and the bathroom was spacious with good lighting and plenty of hot water. The breakfast buffet was amazing and delicious with a huge choice. The hotel staff are helpful, friendly and professional and the hotel runs smoothly and efficiently. There is lots to do at this hotel- including a daily schedule of classes such as yoga and gym classes. The gym itself is very well equipped with plenty of up-to-date equipment.There is often evening entertainment in the bar area.

The only negative is the food at the pool bar consists of sandwiches only. The ones we had were not great. It would be good to have a few salad options.

Great sea view, pools, gym, lots of space, good breakfast, nice bars and restaurants, geology tour

We were put in a smoking area. I don’t think we were asked and we would have requested non-smoking. Having said that it was rarely a problem and we didn’t ask to move. Perhaps if we had asked we could have

The staff and location were fabulous.We only booked breakfast which was excellent. Good quality products,very fresh,well displayed and always topped up.A short walk took you to the Golf clubhouse with its helpful and friendly staff,beautiful ocean views and tasty snacks and delicious drinks.Pool areas were well maintained and towels were free.The lift down from the cliff top hotel to beach and Laurel Restaurant area worked very well but be aware there are some steep steps.The Trattoria seved good food and features a Lobster tank.The lift allowed for a half hour stroll into Playa Santiago,but again,many restaurants were closed (end of season maybe,worth checking out ).Pick up the small ferry to San Sebastian 17.50 € each way and more relaxing than taxi ride!)

We were disappointed that only 2 of the advertised5 on site restaurants were open.We also had appalling wi fi reception in the cottage.Check in was always queued and the check in app didn't help much with that. App wasn't working for room service.

location, facilities, staff, pool, breakfast, bar, gym, the harbour and restaurants in the harbour. Shane we weren’t here long enough to try resort food. we will be back for longer.

our first room smelt and we had to be moved. check in time is 4pm and check out is 11am. meaning your first day is not a full day. hurts when only staying one night. By the time we were in our room and checked in most of the day has gone. this is our second time here and we would come back. the first time was 3 days. next time will be a week.

Without a doubt the entertainment team and the fitness coach were what made the trip so special. They went above and beyond to make our holiday the most fun week - memories we will remember forever. Not only are they such wonderful people to be around but the activities are genuinely so valuable - from table tennis, workouts, dance classes, personal training, to evening shows and team sports. THANK YOU Enzo, Alejandro, Daniella, Elena, Jesus, Juanma and team! I wish we could spend every day with you guys!

gardens

You had to pay extra for the coffee/ tea making facilities in the rooms which were previously included.

Nice room - very good breakfast - lots of variety; one of the few that does an extra effort. Enjoyable outdoor seating possible.

the hotel is so huge, difficult to find your way / if you wanted to eat diner and you did not want to eat at the main one which had buffet only, you had to make a reservation online / I found the whole experience of online booking rather unpersonal and prefer flexibility.

We really enjoyed the views from the hotel, and from our room . We also really enjoyed our experience at Club Laurel and the cave dinner . The food was excellent and we really recommend to book a stay at this hotel.

Staff in the hotel was more concerned about taking good care of German tourists than us. In my opinion every human being deserves to be treated equally. German tourists had their dirty plates taken away right when they finished their meal while we had to wait for a long time for the waiting staff to take our plates away. ( There was also one morning while we had to drink our morning coffee with dirty plates around , because the waiting staff was busy collecting dirty plates from the empty table right behind our table , he saw that we have finished but preferred to ignore us )

Very accommodating staff and beautiful property. Must adventure off the main property into town and eat at Kuss!

Had to change rooms as the first room wasn't what we expected. Was told we would have a balcony but was on the ground level. They were able to change our room with no cost, the second room was great! Golfing did not have food or drinks on the course so make sure you come prepared with food and water