Really tasty breakfast and dinner.

I had an unpleasant conversation with the facility manager, while leaving the restaurant with a small sweet roll in my hand, which is not allowed. She informed me that I could not take anything out of the restaurant, I understood that. My mistake because I didn’t notice this information and I saw that the others were taking fruit etc. with them, which the manger commented that „people are like children, you don’t have to be one of them” which is out of place and disrespectful. You can reprimend someone but you can do it culturally. I would advise the lady to treat guests with more respect. Very disappointing behavior.

We liked the location, the pool and the breakfast. We also enjoyed the Prosecco on arrival. Reception staff were very pleasant.

We didn’t like how many of the sun loungers were reserved each morning without anyone lying on them for most of the day. We bought beers and cocktails by the pool most days and there was quite slow service at the bar and we were also told not to consume our own crisps while the waitress could clearly see that we had been buying lots of drink at the bar. The cutlery at the breakfast in the mornings also needed restocking as most people would steal knives and forks from other tables. No bottled water in the room on arrival.

The food is good, both for breakfast and the dinner. Definitely worth the price. The swimming pool is great, clean and big. There are events every night by the pool, either live music or DJ so that is a plus. There is happy hour at the bar, which is great. Hotel location is very good, not too far from the beach, but far enough from busy nightlife streets so the noise does not reach the rooms.

The door to the room is very thin, you can hear everything from the corridor, which for light sleepers like me means I had to use earplugs. The thermostat in the room occasionally makes weird noise. The door in the bathroom was not exactly well isolated so the sound from the street was leaking through (though the windows in the room were excellent in noise isolation).

The hotel is conveniently located right across the street from Puerto de Alcudia's main public parking lot, which is free of charge. It's not luxurious but everything is clean and decent. Our twin room had pool view and a small balcony, so it was pretty quiet. Breakfast buffet was quite diverse, definitely more diversified than in the 4* hotel we booked in Palma de Mallorca. Pool area is generous but we didn't spend any time there, preferred to explore the Northern part of the island instead.

There was nothing particularly annoying with this hotel.

Clean

The breakfast could have had more variety but the room was very nice and clean and the staff were really friendly … I came home early because the weather was so awful and am planning to go back so they even said they could lock my bag away for my next visit

Very comfortable hotel, staff were lovely and friendly. We had issues with our air con when we arrived and we were able to quickly move rooms. Great location, 20 min walk from the old town, 5 mins from the port/main hustle and bussle. Got beach towels provided and these were changed as often as we asked. Breakfast included - great selection as well. Poolside lovely, plenty of sun loungers too. Showers/changing area and luggage storage available on check out day which was great.

Although we moved rooms, the air conditioning system was still outdated and not sufficient, we were provided with a fan which helped a lot. This just needs an upgrade. The two other minor things were that the lights in the poolside toilets were on a sensor and would turn off while you were still inside and not come on again unless you opened the door and waved in the hallway, and the music by the pool wasn't to my taste (classical piano or similar).

Overall the hotel is well maintained with some nice paintings inside, I liked the interior, in close reach to the beach and supermarket nearby. The staff at the reception is responsive and supportive. The breakfast is great with various options and local food. The bed is comfy with many pillows.

I had 234 room with a main road view, and it was very very noisy even with earplugs. I woke up several times due to nose out of the street. You could ask for a room with inside/pool view, this might help.

The location was great, the staff were friendly and informative, and the rooms were spacious with quite a lot of storage space.

The air conditioning wasn’t performing that well, when it was 36 degrees outside it only cooled the room down to about 30 degrees which made sleeping a bit difficult, also our room was only cleaned once in our 5 day stay. The bed was comfy however instead of a duvet or some summer blanket we only gotten a bed cover thing.

It's very close to the main part of Port d'Alcudia....which is flat to walk around. There is a Lift in the hotel. You can gets snack food in the afternoon. The staff on Reception are very nice. But must say, Angie in the Bar + breakfasts sometimes, was a real Sweetheart. She needs a Raise!!...Beautiful, friendly personality and always a smile on her face. Thankyou Angie.

The food was OK. Port D'Alcudia is a BIG resort, filled with hotels.... And people.

Despite arriving in the middle of the night due to our plane being delayed, our first impressions was exceptional - greeted by a very pleasant and professional manner - nothing was too much trouble. Rooms and excellent - spotless, cleaned every day, staff very friendly and pleasant. Food at breakfast also excellent - wide variety, freshly cooked and again staff very friendly and pleasant - nothing too much bother.

nothing