Other guest were making noise in the corridor at night and we heard it in the room as well

very nice and modern rooms

Food selection was not great

Enjoyed the room with a 5star sea view. I arrived a few hours early, not expecting to check in. I’m not sure why but they checked me in immediately & upgraded my room to the 6th floor. The pool & sunbathing area was fantastic. Areas where you can sun for as long as you want to, or shady areas. Some nice ambient chill music playing softly. Had the half board package & the restaurant had everything you need, a good variation of buffet.

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We were on b and b board. Breakfast was ok. The fruit juice was really synthetic an unnatural, and quite revolting. However there was a reasonable breakfast buffet. My room and location was great, though the area is very relaxed with some good restaurants there are a lot of touristy shops selling rubbish. Unfortunately loud music was played till 11pm at several locations nearby, including this hotel. The free shuttle to and from the town was great. The cleaning stafv work very hard and do a great job.

There are a lot of touristy shops nearby, and loud music till 11pm at this and two other hotels. Breakfast was ok but the fruit juice was horrible. There are some tiny beaches in the town, but they ate all pretty stoney. So a beach holiday, this is not.

Good value for money. Breakfast was good as well. As BlueSea guests we had access to the pools from other 2 hotels in the same group and to the gym as well. Wifi was ok, rooms were clean. Very helpful staff- we had an issue with our room door which was not closing and they helped us to solve this very quick. great view to the Mountain and good location. Not closed to the ocean but there is buss from hotel to the coast which is free.

The hotel was really nice, including the overall facilities and reception area. I really liked my room, which was light, clean and bright. Very spacious too.

On a few occasions it was clear that the bedding and towels had not been replaced. Also, there are two separate times to deal with the bedding and cleaning and a second visit to replace the towels. Why not do this simultaneously?

Staff and mountain views through the window

The shower gel was empty all the time. TV didn't work properly.

Everything was amazing, the pool and restaurants were nice, staff in restaurants were exceptional

The accommodation staff was the only negative part with constantly leaving less towels than we needed and only changing the bedding once in 10 days we have stayed there even though we had “please service this room” sign on the door multiple times

Hotel has really good location. It is close to the ocean, stores, places where it lives during the day and night. The pool area is amazing and rooms are also very comfy. The food options are fine, I was happy with both breakfasts and dinners. The only thing I was surprised was, the first dinner we had, we came to the restaurant and didnt know nor we werent told that since we do not have all inclusive we can not take flavored drinks, beer and wine. There wasnt any sign saying that and since we were after a long travel and came hungry to the dinner room we automatically took drinks, then the lady came to us with a check for 6 euro to pay. I mean 6 euro is not that much but it is too much for 2 drinks especially when we werent aware of the system, but it is nothing major. We were lucky to have room with ocean view and a big balcony was a big plus. If we will be back on Tenerife, we will be back to this hotel.

They surprised us with a sea view room at level 6/7 and it was amazing Best value for money The food was good Cleaning every day

Perfect location for everything because the bus stop is close to the hotel, but not perfect for visiting Puerto de la Cruz. It is right up the center, but it’s difficult to climb the hill and there is no public transport for that.