Large, bright suite, separate bedroom and spacious living room with large balcony. Housekeeping was impeccable as was the standard of cleanliness in the public areas. Relaxed breakfast buffet with the best coffee we have ever had at a hotel breakfast. Very good dinner options, lots of fresh fish and salads.

While not a major issue in December, it’s important that hogging of sunbeds is actively discouraged.

Omg fantastic beds so comfy , spotlessly clean , brilliant showers ,housekeeping every day , first time doing full board range of food was excellent 10/10 and the hilarious Grace on the hot grill just made it "hello mama "😄🥰 also location perfection , staff on the right side of friendly professional but not fakey fakey , it's our 3rd time there , I'd love to move in for a couple of months but I'd have to be rolled out 🤗 , don't forget there's a small library of books to read in reception which i don't think people are aware of , you can have a browse and leave back when your done

The price ,It's definitely a treat as it's expensive but what a fabulous treat and so quiet calm and relaxing , worth the extra €€€€

One of the best locations in Puerto Del Carmen, right on the end of the main strip and directly onto the beach The facilities were 5 star - an immaculately presented and brand new facility. The facilities were amazing and the decor & surroundings could pass for 5 star.... the landscaping and cleanliness were top notch - i cannot fault it in any way

As it is a new hotel, the service from the staff was not always 5 star... this comes with time & experience. Each individual staff member was brilliant and amazing - but the co-ordination from management needs a little polishing. Staff need to be directed where needed ie some times the que's at the bar or directing customers to seating and solving problems in the eating areas

Beautiful location, very clean and comfortable accommodation, excellent cleaning service. The pool and surrounding areas are immaculate, cannot fault it at all.

The pool bar service is a little slow, all the staff are lovely but at times it would take a very long time just to order a couple of drinks. There is also a push to charge to your room which I’m not a fan of, I prefer to pay as I go.

Breakfast and buffet was fabulous , lots of choice . Super location , few steps onto the beach . Staff were friendly , all areas and rooms so new and clean ! Will definitely return next year !

Location and new face lift

My wife is vegetarian. The vegan bowl on lunch bar menu did not exist and there were no main course protein based options for dinner. How. About vegetable lasagne , lentil dishes, tofu or soya products, vegetarian burgers, vegetarian sausages all easily available in supermarkets.

Breakfast excellent. Pool area excellent. Staff friendly and room cleaned daily

It was spacious and had interesting features and art work

No bins in the room, no bottled water left not even when we arrived. Not much point having facilities to make tea and coffee , when there was no tea or coffee provided.

Location, cleanliness and attention to detail. Staff were efficient and friendly.

Nothing

This was our first time ever in Lanzarote so wasn't sure what to expect. On arrival was met by a lovely lady who offered us champagne and then sat with us explaining all the facilities that were on offer. Even though we arrived early we got our room straight away .The rooms were spotlessly clean..service every morning with fresh towels if needed and bed change every couple days. The pool area is really nice and great to be able to go to the beach from the pool. Breakfast is amazing. Proximity to the restaurants is great as everything really is on your doorstep. Will definitely go back to stay there again