Very clean, our junior suite was very good. Staff were all very friendly. Adults only area good when you could get a bed

Dinner times were so loud with so many children. Plus music and activities around main pools were very intrusive. The infinity pool filled with kids. They have plenty of pools, it should be adults only as we couldn’t get beds in the adult area. No adult only bar. You could easily put one in at reception level and make it adults only in evenings. There was nowhere, as a couple, to go for a quiet drink.

We had a junior suite which was large and comfortable. The staff were always very pleasant and helpful.

This is a hotel is wonderful for families with children but not so suitable for guests without little ones! The self service buffet is very noisy and busy as you would expect and the food is OK but not really a pleasant dining experience! The hotel is up a hill so a trek to the beach unless you take a taxi which are very reasonably priced.

Very friendly staff. Great clean and updated facilities.

Entertainment was peculiar. Very different from what we have seen in other resorts. It was not bad — but also, not anything remarkable. The team were all friendly; however, they lacked the ability to engage the audience and captivate the attention. They did not involve the audience in activities. Also, property was advertised as beachfront. And, it is close to the beach; however, to get there, you have to go hiking down a huge cliff or call a taxi. While a path has been developed, it’s not an easy hike. The hotel sits on the side of a hill with beautiful sea views.

The Animation Team were amazing - so full of energy and welcoming to both adults and children. We loved the morning and afternoon dance and sing along. The team really made our stay memorable especially Paula and Jesus. We missed Paula on her days off 😘 The pool area was great, being there with 2 children, I was able to see them from most areas and felt that they were safe in the complex. The different pool options meant we could choose somewhere different to relax each day and sunbeds were always available somewhere. The range of activities for adults and children meant we were never bored. The availability and abundance of food meant we were never hungry and always found something we liked. Staff in all areas were friendly, helpful and seemed happy. It was easy to pop down to Amadores beach by taxi at €4 each way and was a nice afternoon out. The evening entertainment was of a great standard with a variety of shows and quiz nights. We especially loved the Michael Jackson tribute evening put on by the Animation team. My daughter loved the mini disco with Bubbly each night too. The hotel was easy to navigate around and lifts worked well. The hotel was very accommodating when we arrived early and left after check out. We were able to use all the facilities and have food and drinks, getting showered and changed at the change rooms in the lobby before leaving for the airport.

We had some issues with our drains which was sorted by the maintenance team very quickly, however they did leave a mess and somehow our floor didn't get cleaned of dirty water for 5 hours and 3 calls to reception. We would also have liked a bit more information at check in - we weren't directed to the QR code for the app and so didn't know what was going on until day 2 - once we had that though it was very easy to know what was on each day. There is still some maintenance going on but it didn't bother us.

The hotel was great some of the staff were very friendly others not so friendly. We went all inclusive which I would not do again as the food was very repetitive, snack bar was great for children but again same thing every day... The drinks in the all inclusive were very disappointing the beer was served in small glasses so you were running to the bar alot, all inclusive cocktails were rubbish already mixed... Local spirits were not bad but we are beer drinkers so we spent alot of time queuing at bar... Animation team around the pool were great getting everyone involved in all activities.. The only let down was the entertainment at night it went over at 10 which is a little to early for some people.. Maybe if there was some adult entertainment after 10maybe disco background music it would make a difference.. Overall we enjoyed our stay but found ourselves eating out 3 times in the week and buying cans of beer for our room as bar was so far from room

The fact you had your beer served in such a small glass and that there was not enough bars beer pumps around such a huge hotel.. The food being repetitive

It is absolutely stunning. The detail of the furnishings are great. Incredible views. Really nicely designed adult only areas. Food was delicious. The rooms were wonderful. We had a junior suite with sea view, and it was great. It was so spacious that there was room for two sun loungers and a table and four chairs. The staff worked very hard to keep everything clean and replenished. I really enjoyed walking down the hill to the beaches.

The spa/massage facilities were not ready yet (and won't be for a while). One of the main reasons I chose the hotel was because of this. The hotel did pay for a taxi to book into the spa at one of their sister hotels. But it should be clearer to customers by removing any photos relating to massage facilities. The hotel is very big and for people with mobility difficulties (and/or bad navigation skills) may not find the hotel ideal. There are many different sets of lifts to take. There were some lift issues so we saw people with pushchairs carrying them up the stairs. Some elderly people we met found it very far and complicated to get to their rooms. For us it wasn't an issue.

Everything was perfect 🙂hotel is fully renovated🙂 food is amazing better like other hotels , view on the sea and on the beach is from any place on hotel because is on the hill sun is all day without shadow evening sunset 🙂 all inclusive perfect lots of choice, for kids many attractions like in water park , because is high lot's of steps but taxi is always outside and for health is grate use steps. Highly recommended we back again for sure.😉

nothing 😉

This place is amazing. From the minute you arrive to the minute you leave they can’t do enough for you. The standard of the refurb is top class and total luxury. The reception staff are all fantastic. The animation team work so hard to include everyone and bearing in mind the hotel has just reopened and it’s not near capacity their enthusiasm is infectious. The rooms are lovely and have been finished to a really high standard air con in bedroom and livingroom. The food was brilliant something we thought for everyone. We thought the snack bar was actually the lunch big shout out for the meatballs. Would highly recommend this hotel Amazing stay.

Nothing

The adults only pool section was heaven. Could have just done with a drinks station so we didn’t have to go all the way to the restaurant for drinks. The views were out of this world. Reception smelled amazing & all staff were lovely

There’s nothing not to like except the walls were thin to the point I could hear someone snoring in the room next door so anything louder than that we could definitely hear

Choice and quality of food was amazing. The cleanliness of the whole hotel was fantastic. Rooms ere nicely decorated with a fridge and tea and coffee making facilities which was a really nice touch Beds were really comfy too. The pools and the adult only areas were brilliant too as was a chance to get away from the hubbub around the main pool

Pools were a bit too warm for my liking