The hotel is located perfectly in the centre of the Old Town, beside the cathedral. The staff Mary and Elena were exceptional! The room was well equipped with a minibar, comfy bed and beautiful view of the square Fonseca. Modern bathroom with a great walk-in shower.

Be mindful that the entrance to reception for taxi drop off has a set of stairs from the street to reception. This is due to the main entrance where the lift is located, is on the square being on a pedestrianised street. No coffee facilities in the room, but nice taverna on the ground floor.

Friendly staff and excellent food in the Taberna. After a very long flight from the US they were able to get us in our room a bit earlier than expected. The hotel is exceptionally clean and comfortable. Best croquetas we’ve eaten in Spain, (and my husband is Spanish so this says a lot!). Breakfast was a nice assortment of food including vegan and gluten-free options. Definitely recommend.

We liked everything.

Everything

Nothing

An amazing place to stay! We had a room overlooking the 'rose' garden with a huge bath tub in the living room. Front desk people were super friendly and went out of their way to help. Cafe people downstairs were great as well. We liked it so much we kept extending our stay.

nothing

The staff were wonderful. Very helpful and friendly. Location brilliant. So close to the Cathedral, historical icons and restaurants. Very vibrant area. We arrived in the middle of a festival so was a little noisy as would be expected. Hotel itself is charming and we have rebooked for when we return to Santiago for a night.

Rooms are a little expensive but you pay for the location and that's the choice we made

Superb hotel with an excellent location. Highly recommended. The staff go out of their way to help out. Included breakfast was top notch. Room was large with a large bathtub in the bedroom

nothing

I very rarely give a ten rating to any hotel, especially not a two star hotel, but this hotel is a hidden gem. The service was friendly and attentive, rooms are modern, clean, large, and comfortable, and the location in the city center is perfect. Everything was excellent. This hotel favorably compares to most four star hotels and even some five star hotels.

It was a bit noisy at night but that's not the hotel's fault and to be expected in the center a a lively Spanish city.

There are so many good things i would like to say about the hotel. I really loved Hotel Montes. 1. the property is so close to all the tourists attractions. Everything is walking distance away from the hotel. Their bed is the most comfortable bed in ever had ! 2.The staff is very accommodating and helpful with our needs most especially Mary F. Who arranged everything for us! 3.The room is exceptionally clean! Everytime we go back to our hotel from our tours the smell is so good! 4. the interior design is very quaint. Our room have a small balcony wherein we can watch the procession during Semana Santa! 5.Oh by the way, their breakfast is also good!

Nothing. I will stay again in this hotel when i do our Camino

The location, in the center of the city, was amazing. The room was comfortable and had everything we needed. The staff (Kevin and Mary at the front desk and others) were friendly, caring, and respectful. In fact Keving really went above and beyond for us.

The fact that the room was in the center of the city also led to some late night after hours noise (talking, yelling, laughing and singing) from folks walking by the hotel.

Location: It is literary a heart of Santiago. Ancient style building close to Cathedral and all shopping area. Windows with balcony goes to Plaza, beautiful view from 3rd floor to an old city. Hot water, clean towels, warm rooms, heater in bathroom, elevator, lovely English breakfast for 10 euro. Very romantic place for vacation. Hotel situates 6 min walk away from Airport Bus stop. Bus 6A follows RUA DE ENSINANZA, costs 1 EURO only till airport. Takes 40min ride, leaves every 30 - 45min. Big yellow round 🟡 stiker on bus stop will guide you. Very kind and helpful staff, got all the support and attention.

No free electric power plugs, have to pull out the light or fridge to insert phone charger. Good idea to grab personal extension cable. All great. Loving it.