The staff were very attentive and really looked after us, especially front of house and in Olive, the pool bar. The hotel has a beautiful setting, surrounded by green jungle (where we saw monkeys and iguanas) and a clean, deserted and picturesque beach.

The lack of choice of restaurants although we were told that a Mediterranean restaurant and rooftop bar will be opening in the next month or so.

Clean very comfortable surroundings are good

property is good but around the property there is a canal water stagnant and stinks also there are mosquitoes in the night near restaurant

pretty much everything. Me and my wife stayed there for 5 nights and the hotel was amazing. It was very clean (which was the most important thing to me), the food was great, the view was really good and the staff was extremely friendly and welcoming. The manager who was assigned to us, Mr. Thushan, made our stay a lot more comfortable, he attended to everything we needed, he was very responsive to WhatsApp texts, attended to all of our inquiries and he even bought us a number of drinks. My overall experience is great and i’m definitely coming back to this hotel.

Very nice hotel, they upgraded our room for free. Good food, nice rooms. They have 3 restaurants inside hotel, so you always have choice. This hotel gives you personal curator once you check in. Our curator was Sandali. She was so helpful and kind, always was asking us about our needs on daily basis. Special thanks to her) Also if you interested about tourss/excursions in front of hotel you can find "Dream Tours" office owned by Dhanushka. He offers normal prices for trips and cares a lot about your wellbeing while trip and he has personal approach . We had tour for villages, to Ella, to tea factory and tea plantations, to Galle. Everywhere he was super attentive. All tours were provided individually, without group, so it was comfortable.

Great property, and excellent staff. Especially Handun - He went out of his way to show us around the facilities, ensured a very smooth check-in process, personally checked on us if we needed anything, and ensured everything was up to mark. I must say, Handun's hospitality and warmth will definitely bring us back here, he is a top-notch lad, deserving a solid appraisal for his work ethic. Loved the welcome drink!

Not a fan of the half-board per our booking as the buffet was 'mediocre' - for want of a better word. However, we ordered room service for the remainder of our stay and the food was excellent, coupled with the King Coconuts and the Berry Iced Tea! Slight mismanagement of resources during our early checkout as we called thrice for someone to grab the luggage from the room and were promised that somebody was on the way but to no avail. Ultimately had to grab the bags ourselves, [even though we had an infant with us] as our ride to the airport was waiting, and could not afford to miss our flight.

I have stayed in this area 8 times in various hotels and this is definitely the BEST food! I was really impressed with both the buffet and room service in terms of quality and range, especially the egg free breakfasts and labelling on menus. The vegetable lasagne on room service is incredible, highly recommend. Room is clean and plunge pool immaculate, no complaints at all.

It's hard to ring room service because the phone is very quiet and impossible to hear each other.

The resort is right on the beach with an incredible swimming pool and fantastic buffet spreads. Ideal for a beach holiday in every way. The rooms are spacious, their facilities are impeccable and the amenities are perfect. A special mention for Inoka, Lahiru and Amanda for their exceptional service in making our stay exceed expectations!

Their room service needs a bit tweaking. It takes a really really long time to react to your requests be it for towels or water or anything. They're super cordial and wonderful people but their room service needs to be a tad bit better considering the resort standards.

Great property with a lovely pool and access to a clean beach. Room including bathroom is really spacious and comfy. Balcony with chairs to enjoy a sea view Friendly staff ready to help with a smile

The balcony was not clean and the area under the cot did not seem to have been cleaned in ages. The problem was that regular mopping/ swobbing does not seem to happen. Same goes for the corridor outside the room - does not behoove a five star property. We asked for the room to be mopped - these things matter when u travel with a baby who crawls on the room floor. Though the buffet spread was large (veg) - found few dishes very good - very average. Better to have less dishes but more focussed on taste. In room dining had a really limited veg option - when we asked for jeera rice or Indian bread to be sent - we were told its not possible to order items not on the menu. These are simple items - no other hotel has ever said no in my experience.

During my delightful two-day stay at Sheraton Kosgoda, with breakfast included, I eagerly anticipated the opportunity to savor a sumptuous Sri Lankan breakfast. The hotel surpassed my expectations, delivering a truly exceptional culinary experience. The delectable spread, accompanied by the friendly and attentive staff, made my mornings truly memorable. Situated near the captivating Kosgoda Beach, the hotel's prime location provided easy access to a plethora of enchanting tourist attractions, further enhancing my stay. I thoroughly enjoyed my time at the hotel and I am already looking forward to visiting again soon to indulge in another delightful Sri Lankan breakfast.

The room was great although the air conditioner was a bit up and down in terms of heat and cold. But we were comfortable. The food was great especially the breakfast. You could have an egg station that does omelet and sunny side up eggs which would make it excellent. Lunch and dinner were great. The pool area is excellent as are the staff and attendents - truly first class service.

The check in is slow. the staff are very good and very welcoming and warm but the process seems to take a long time. So we went and had lunch after driving down from Colombo.