we used this hotel for one night as a base to get to the station for the train to Ella in the morning. hotel staff are fantastic, really welcoming and highlight of the stay. food was incredible, one of the best curries I’ve had of the trip!

as we only stayed for one night we stayed at the hotel in the evening. it’s quite a long dirt track up to hotel so not sure it would be ideal to go up and down it at night etc. it’s obviously very expensive for Sri Lanka but we had a wonderful stay and would return.

One of the most interesting and wonderful hotels we’ve stayed in. Staying in a real tea factory with award winning architecture, reusing much of the structure, running the original machinery every night. Beautiful location, really great - we loved it.

Our room was stunning with full glazed walls on three sides but it got very cold so needed a fan heater and a blanket! The staff were great but the men on reception were a bit cold - no ‘welcome to our hotel etc’ no ‘thank you for your stay’ etc. they need to go on a course but all the other staff, the waiters and others were brilliant.

Very nice and ideal for tea lovers. Looks like a castle on the hill. Hotel is made from factory and every day they start the old giant machine to show how it was. Very nice food. You have their own tea everywhere so ideal for tasting. Recomend tea picking and visit of small factory next to the hotel. You have great view on hills and two plantations. We had also great massage. If you want you can walk on the hills around which is nice for hikes.

Only down is a bit higher prices for drinks or extra service. Some details needs also few patches.

We loved the novel design and historical features in the hotel. We did the tea tasting experience with Krishna which was amazing, we learnt so much from her about the tea making process and how to properly brew and taste tea. Would definitely recommend visiting to friends and family. We wish we had time to use the spa which was reasonably priced!

Given the historical renovations, the rooms are not the most comfortable if planning to stay for multiple nights. The rooms and showers are small but fine for a one night stay. Dining was fairly limited with only buffet or fine dining options for dinner.

There are so many good things about this place. Place is clean. Rooms are well arranged and spacious. The staff is amazing, especially the catering staff. We used breakfast and dinner buffet while staying there. Nobert was very helpful and accommodating. He connected with my toddler and made sure that he was comfortable throughout dinning. Shanmu (chef) took special care of us. He was very attentive and made sure that our needs were met. The hotel is located in the middle of a tea estate. We walked through the tea estate and visited the tea factory. Staff there gave us a tour about tea processing. I highly recommend this place to visit for the vacation with your family.

Internet connection was spotty. I understand this is due to bad weather. That can improve.

I absolutely loved the Heritance Tea Factory. I would go as far as to say that it is one of the best places I have ever stayed, it was a real treat. This hotel is special in so many ways - the building being a converted tea factory; the unique check in - no stress, and so welcoming , including of course a cup of tea; the proposed activities, the quality of the food, the location……….. but most of all the welcoming staff. Everybody had a smile on their face. We did the tea plucking and Jayanthi and Krishnaveni made it a very memorable and unique experience. The cherry on the cake for me was the complimentary birthday cake and staff singing happy birthday to me as I left. It was part of an unforgettable birthday for me. I would whole heartedly recommend this hotel.

Yes, it’s up a narrow , windy road for a few kilometres but that is a small price to pay for the fabulous views and welcome.

When we arrived we were met by a pleasant personnel, serving warm cloths and tea. The english knowledge of the staff was wonderful, and they were super helpful and they did all they could to make us feel welcomed during the whole stay. Moreover, the hotel is not only a hotel, it’s also a tea factory and a museum. It was a very unique experience, we would definitely recommend it for everyone coming to Nuwara Eliya wanting a real experience in the tea making progress. We will come back!

That we only had 1 night there:( It was really wonderful

This heritage hotel is a former tea factory and the machines are still working today, the hotel is in good atmosphere and unique taste, very comfortable room and delicious buffet dinner and breakfast. The garden outside the main building is built down the mountain top, very beautiful and well maintained, the staff called Pathmaraj is very warm and introduced this very very lovely garden with his whole passion, it’s very nice and warm memory. And we visited Mini Tea factory and also the staff there is quite nice, her name is Krishnaveni, she gave us a quick introduction about tea making process.

It’s on the mountain top, the road towards there is not good.

The hotel is beautiful and situated in an amazing setting high up on the hills of Nuwara Eliya. 25 mins out of the way from town. It is very colonial and old fashioned. The food is delicious and plentiful. We also had a very relaxing message- and this was offered to a 12 year old too unlike in the UK so she was very very happy.

On arrival it transpired that there had been a misunderstanding about the fee quoted online. We arrived late in the dark and tired. The receptionist informed us that we needed to pay an extra 100 dollars for the children (we had booked 2 twin rooms and stated the ages of the children in advance so it was very clear) but the lady argued with us repeatedly and insisted that we pay despite the fault not lying with us. Fortunately the manager was contacted and he sorted everything out. We did not pay any additional fee.

Beautiful setting and scenery. Exceptional room. Very comfortable bed. The staff were so courteous and friendly. Went out of their way to make the stay wonderful. The guide who took the walk was so informative and could tell us so much about the history of the plantation etc. Well worth going on the walk. I’m

Road leading to the hotel needs serious work. Makes it very difficult and time consuming to get to the property