The location was excellent. We enjoyed staying in the village. This gave us an advantage to walk about early in the morning, before the busloads of tourists arrive. There is also a Catholic Church within the village in case you want to hear mass.

We were not aware that we could have taken the car to the hotel at certain hours to unload our luggage instead of dragging the luggage up to the village on foot. We eventually figured that we could take the car to the hotel to load our luggage before our early morning departure, as long as we leave the village before 9 or 10 am. We were happy to have an elevator, even if it was tiny.

A very cosy hotel, very central, very warm. The room was clean, with enough space for two people and for a short stay. We did not eat in the hotel restaurant, just a small snack, and we enjoyed it very much. The staff was very friendly, they allowed us to check in earlier and on departure they kept our luggage for us. A pleasant experience, which I would definitely recommend.

While I slept, I felt the cold, so the only negative was the temperature of the room. Maybe it was possible to regulate the temperature, I don't know. For the rest, very good.

Location was great, staff was very friendly, room was pretty and cosy alpine style, pillows and blankets&sheets were very comfortable and i appreciated 2 pillows per person (extras were in cubboard so no need to go request them separately)

Bed was too hard for my liking, but I know many people prefer "sturdy" mattress. The curtains didn't block light enough. Also room was a bit too warm (visit in october so outside was cold) but I should have just opened window more i guess.

Location was fabulous. Apartment was spacious and the views from the balcony were spectacular. You were right in the middle of Gruyeres. You open your window at the front of the apartment onto the village below. The shower was great and water pressure wonderful. The lady at the hotel where we checked in was so nice and friendly and busy. The breakfast was a really nice buffet with fruit, cheese of course and many other pleasant food. Lugging our luggage from the parking lot up to the village was a little challenge but nothing too hard to overcome. Cars are allowed into the village at certain times but we arrived out of that time frame. Leaving was easier because we left before 10am when cars can come in to the village

The bed was not comfortable ..ok. it happens one person's comfortable mattress may not be for another but they have to add another pillow. It was such an impediment to a good night's sleep. There is no air conditioning but with the balcony door tilted open( love that you could do that )and the front window open it was cool at night. It was a little noisy but I come from a large family so meh! They might consider adding fans to the rooms in the summer as open windows and doors bring in some flies( not a big problem though) and we were there August 2023. Lots of restaurants, sights souvenir shops etc. to occupy your time and of course sitting in an outdoor Cafe enjoying the beautiful little town is a wonderful experience.

A nice hotel along the main drag in the quaint and picturesque medieval village of Gruyères. We had a very spacious room offered at a discount, and enjoyed the nice breakfast in the morning well worth the CHF 15 per person.

We had a miscommunication and understood that the room was available for check-in from 10:00am, which was not the case. We were, however, able to secure our baggage and enjoy a hike during the day before ultimately checking in later in the afternoon.

Super helpful and kind staff who went above and beyond to make us feel welcome and supported with our every request. Check-in and out was super easy (in the restaurant - there's no front desk), we actually were able to check-out and pay online with a link they'd sent once we arrived. Clean and comfortable room (ours even had a mini-fridge) in beautiful historic hotel in fantastic location in the heart of Gruyeres village. 2 min walk to castle and museums. Restaurant looked (and smelled!) wonderful though we didn't have time to dine there. Would absolutely stay again! Merci beaucoup to the whole team!

Nothing, it was fabulous! Highly recommend :) Tip for parking though - we were able to pay by app down in the parking lot and it was 10 CHF for overnight (same price that hotel had mentioned in regards to some parking passes being available depending on arrival time), with option to add additional time from your phone if needed. So in my opinion there's no need to walk up to he hotel to get the pass first - just grab a parking spot in one of the 3 lots and pay with the app, then walk a few mins up hill to enter the village (no cars allowed, it's a pedestrian village only). P2 lot had a stair case up to village that made the walk easier, but would recommend leaving large suitcases in car and just bringing what you need. It's worth it - the village is super unique and charming!!

The room (4 - Edelweiss) was beautiful and a lot bigger than it looks in the photos. The four-poster bed was super comfy and carved beautifully. The staff, especially the two young ladies on the evening shift were very friendly and welcoming. The location is as good as it could possibly be! I've always wanted to stay within the medieval part of Gruyere so this was a dream come true.

We really loved our stay! The only things I would mention is the shower head points horizontally in your face which can make showering difficult. And the continental breakfast was a bit basic - I was hoping for some fresh pastries and a fruit salad or something. Unfortunately, I didn't even spot where the bread was!

The apartment was amazing, brand new, had everything we needed, the view was breathtaking, staff were so helpful, walking around the village was so beautiful, little shops, food and drink, visited the castle and the alien museam and walked around, the snow was just the icing in the cake, cannot express in words how amazing this place is

Nothing!

Excelent location, very clean, nice staff. Very new appartment. Everything we needed was included.

Difficult access, not possible to access by car or quite complicated. It is given by the location in the middle of historical village - maybe we just didnt realize in advance. The water from shower didnt drain properly. Quite a pitty for such a nice and new appartment. This is not negative, just comment - it was obvious that the kitchen is not very used. There was missing some sharp knife for cutting, plates didnt fit into washing mashine (it made a noise) but on the other hand there was plenty of wine glasses :-) Later on we realized there is also no food shop in the village so probably guests didnt cook very often.

The hotel is in the village of Gruyère, a walled medieval village that is a popular tourist location in southern Switzerland. The town is lovely, with cobblestone streets, a central fountain, and a fortress castle. The Hotel de Ville and restaurant was one of many along the one Main Street and was high on charm and quaint-ness. It had a small elevator to get our suitcases up to the 2nd floor. The room itself was nice with a comfortable bed and adequate lighting with the street-facing window. But with charm come issues. The street itself is closed at 9:30 AM so that meant hauling your bags up a hill from the parking lot and down across cobblestone street to the hotel. Although we could drive the car in the next morning to load up closer, you then had to remove the car before the street barriers went up at 9:30. There is no way to get hot water for tea in the room. Hot water for showers was not available till 7:30 am.