A pleasant balcony with a great view. A good and plentiful breakfast, including fresh fruit salad, quickly replenished after a large group had eaten.

The approach of the staff was variable. One of us is allergic to chilli, and the restaurant serves Indian food. The initial response to asking for an alternative was negative, but when they involved the chef he was immediately helpful and responsive. It would have made a difference if they had been positive to start with. Other staff members went out of their way to be helpful.

I have to highlight the kindness from Kumar, the staff late night who stayed for us till very late to check in, as we were stuck up the mountains by car. He guided us directions on the phone and helped us reach to the hotel. Not many hotels were available for a decent price and Das Sherlock Holmes made us feel at ease. Location was excellent and truly grateful for the late night staff. Thank you kindly.

We were very grateful for the help Kumar has done for us, we did not find many faults for this place.

Wonderful location near town but quieter with great mountain views and a nearby stream with a walking path. Close to everything in town but slightly apart with a more residential setting. I loved the sound of running water with the windows open, otherwise, the soundproofing worked well. Helpful staff and facilities as advertised. The elevator and parking worked well for my stay.

Nothing. I'd stay here again if I’m lucky enough to return.

Very friendly and helpful staff providing us with lot of local knowledge and recommendations around late dinner places. The room size and bathroom were good, hotel nicely decorated in the Sherlock Holmes theme. Breakfast was good with lot of options. Underground parking was also nice feature for our motorbike. We appreciate the walking distance to the city centre from the hotel.

Due to a location of our room, we had outside car park just under the windows, which meant quite lot of noise. Also, the room was quite pricey considering the other hotels we stayed at during out trip & the options it offered.

Location is perfect for setting off to do the passes. Hotel is located very close to town high street, restaurants, bars, supermarket, shops, etc. Small underground car park for added security if you are on a motorcycle but safe enough to leave them parked by the Terrase at the front of the hotel. Friendly and helpful owner and staff. Fan provided in the room. Breakfast is simple but adequate selection/choices and decent coffee machine.

The hotel is easily accessible and close to the train station, while being very quiet over night. Our room was more like a 2-bedroom apartment, more than enough space for 5 people and definitely worth a long stay. We'll definitely consider to stay here again if travelling again in the area.

Front desk and restaurant staff are exceptionally good. They went out of the way to make my stay comfortable and helped me.

Breakfast could be little better with more options and rooms need a bit more of maintenance.

The old world charm of the hotel was wonderful, the rooms are modern and clean. The staff were most helpful and polite, going the extra mile to make our stay pleasurable. Would I stay again. ABSOLUTELY.

Spacious room with balcony and mountain view. Parking in front of hotel made it easy to transport luggage. 250 metres to ski lift

Rather cool in the breakfast room so carried breakfast to bar area to eat. Rather in need of an update: Yelliow, brown, beige is very 70s

Slightly old fashioned but a delightful hotel. Room clean, of a good size and a lovely view from the balcony. Staff very friendly and helpful. Easy walk from the main railway/bus station, local restaurants, the local cable car and indeed Reichbach Falls.

Nothing.