Close to platinum mall & many Food places

The back door is close due to renovation . Both lifts were not working and the third lift didnt stop on my level , 16th floor . Then we walked down by stair cases to lobby . I saw some people carried the luggages via stair cases. Even If the 3 lifts are working normal but it is quite slow. Please improve yr lift to be faster as your hotel mostly fully occupied.

I really enjoyed our stay in this hotel. From outside it looks too old, yes it's a old building, but most of the rooms were renovated and looks super new and rooms and bathroom deserves the 5 star ratings (love the size of the room). Super clean and modern bathroom. Nice pool with a slide and Jacuzzi. My 3 years daughter very much enjoyed the kids club (play area). Easy access to Platinum mall from main road. Easy to arrange airport transfer from Hotel, as separate desk is there. Very happy with staff at the reception as she allowed us to check-in after keeping some dollars and ask to exchange dollars to Thai Baht from outside as Hotel rates are always not good and visit some time later to make the full payment.

Breakfast could be improved. Some staff at restaurant side are not very friendly, hope that at least they could smile once. There are some kind of urine smell at the corridor to Main Road.

The staff were extremely professional and pleasant to deal with. Room service was prompt, and housekeeping staff went above and beyond to assist us with additional plug adaptors. The room was well maintained, good working air conditioning, lovely kitchen with a fridge/freezer and washing machine. The bed was lovely and firm, and we had the best time sitting out on the spacious balcony.

The lifts were as described in other reviews; slow and poorly ventilated. This is the same with the corridors outside the rooms. Not sure how this can be addressed by management.

strategic location for a stay to go for massaging and to shop in Pratunam.Hotel bed is big and cozy.Room is clean

Toilet amneties are not top up regularly if stay for few nights..The bathroom water drainage is blocked.i have addressed this issue to front counter and housekeeping on the second and third day of my stay but i guess not much was done to improve the water flow.

I stayed at this hotel for multiple times. Really loved the Double Bed, and it's spacious. i also liked the standing shower area. Staff are friendly.

i went twice this year the hotel is still upgrading the other rooms, but almost done. So it's still dusty at the corridor area. Will be good if the hotel can install more brighter lightings along the corridor.

The place look more bright, compared to my long last visitation

There was this sewage smell in the toilet, the glass door was closing with a loud sound..

The fact that is near to platinum mall, Big C and some night market. Many convenience shop and eateries around the area.

The fact that it's not near train station, the nearest train station is about 10 -15mins walk on average. The jam outside the hotel is horrible when book grab or taxi. Getting out of pratunam area to other parts of Bangkok in the day traffic is just too chaotic and even some taxi driver does not want to fetch passenger back to this hotel when they hear that it's in pratunam. Hotel can consider adding free shuttle service for guest to the train station, considering the price of the hotel has been increasing for the past few years. I've been staying in this hotel for the past few years too.

Super convenient location, new renovate hotel which near by Platinum Mall. Staffs are very friendly and helpful. I will be back! High recommend to others.

Just a little comment on the mattress is too soft and easy to sink if someone moves their body. Hope will improve in my next visit😊

Location is very good and always my favourite place to stay when I visit BKK. Shopping is very convenient and there are lots of massage palours just directly downstairs. You can book a cab easily using their hotel service. Complimentary coffee at lobby during specific timing. Staffs were very very friendly and very helpful. Beds were comfy. Will book this hotel few times a year for both work and family trips.

Newly renovated place but the toilet starts to grow mould spots. This room has a smell(weird smell not renovation smell) even thou it's newly renovated. Other rooms that I stayed before doesn't have such issue. Lift is slow and if you go out during check out timing, you can wait up to very very long for the next available lift. Late check out is usually not allowed which is a minus point. Breakfast is the same food almost everyday.

Grand Deluxe Double Room Very modern and new realy big room. Bed is big and perfect for me and the wife. It's also on wheels (first time I see that). The beds headboard should have been on the bed and not on the wall. (This is the only fault imo) Shower was good and toilet seat was warm and cozy. Aircon is really quiet compared to many other hotels. Big TV and not the usually small 32 inch. And lot of channels to look at. Also water boiler, microwave and love the big refrigerator. As usual there is free water and coffee/the. View from balcony is great from floor 22. Cleaning of the room is great and also the room service. Breakfast buffe is big and it is top of the line with chefs making egg according to how you want them. Everything is close because it is in the middle of Pratunam. There are only 2 elevators right now so there may be some waiting. Big plus to all the nice peaople working there! Next time I'll probably book this hotel!