Everything, from the most helpful staff, the large rooms with everything that you may want and more, the brilliantly landscaped surroundings, great breakfast. What more could we ask for?

Nothing really, but note that the place is a bit far from most popular places and beaches. There are free shuttle to the beach and taxis by Grab app is inexpensive.

Good breakfast, very friendly staff, good spacious rooms and clean pool. Unlimited supply of bottled water. Special mention to Mai in reception who was so helpful and friendly. Buggy drivers “Wut” and “Number 1” were exceptionally friendly and helpful they would even guide us where to visit each day in Phuket. Spa services were excellent at the spa pavilion room.

Wi-Fi was a bit dodgy. It was not accessible most of the time within the room. Although the it guy came and said that they were having this issue with some devices and helped out. I would expect a 5 star to have exceptional internet services for what they are charging. Location was very quiet even for a family and even though we had a car we had to wait for the buggy. The drivers were great in that they were limited in number but would try and cater to everyone. Staff are exceptional but management should do better.

Nice an spacious villa. With good comfort. 360* bar is a nice venue for food and drinks.

Some Villa details have to be updated or looked after. Like cleanness of the pool and terras. And some bathroom fixtures.

The villas are amazing full equipped, large spaces fantastic. Staff its so good and always friendly fixing problems on the daily basis. The view we love it with my wife, surrounded with greenery in all the places. We stay for a week and we love the place fantastic recommended. Housekeeping is excellent she look in all the details in the week we stay at the hotel.

Good Spa but the GM must hire more staff due they have only few people and is in high demand all the time, is not posible to book and there's no sense to have a villa with Spa but you dont have enough staff. so the guest can't used the facilities. Food is average there is a big room for improvement in this area, selling prices are high versus quality, menu variety is poor. The hotel is too far from any place so you must take the shutter or better rent your own transportation.

Dear The Pavillions Phuket, Please make sure the relevant HOD receive our heart felt appreciation, gratitude and amazement of our 7 day Spa Pool Villa experience. Where can I begin, we were truly excited to celebrate our 8 year anniversary and my husband’s birthday at your resort. Entering your resort with smiles from your security and beautiful scenic entrance. Warmly greeted by Eden and Anthony as we arrived at the lobby. Their warmth and smiles already got us smiling ear to ear. Checkin was smooth and quick. Eden and Chom informed us of all the hotel amenities, restaurants, complimentary happy hours and our villa tour. Villa was beautifully made up with our surprise anniversary and birthday cakes and luxurious bedroom. Our pillow menu order was always fulfilled and presented elegantly on the luxurious bedroom. We were open to the idea of the afternoon tea and happy hours so we tried the bar at Alto and it was just beautiful. Selection of beverages and finger food made it luxurious and classy. Your buggy chauffeurs were always cheerful, happy, smiling and always wishing us a great day ahead or suggestions what to do for the day. We were recommend to try the 360 Bar because of the views and bar available. We were greeted by Praew and BBoy. Their welcoming and genuine attitude made us reserve Table 2 with the view for our whole 6 nights!! Again, your staff are truly one of a kind and amazing. Front desk and housekeeping were very accommodative and attentive when we requested something. Breakfast spread, amazement. Wide spread of food and choices; Intl to local taste buds were all met. Your F&B staff again, App, Army, Honey, Poom, Bank, Rin, Elle, Nuit and many more were just welcoming, knowledgeable and truly magnificent. We were shockingly pleased when we were approached by Jae-Ey and Mild, both of which hold senior positions, coming to greet my husband and I.

Lovely location for eating , very good breakfast

Huge rooms that were very comfortable. Staff were absolutely delightful and extremely helpful and friendly. Breakfast and other food and drinks were excellent. Driveway and lobby are gorgeous

Property is located on a big hill so you need to use a buggy to get around, including to reception from most rooms and to breakfast from the villas. You cannot walk anywhere from the resort so it is necessary to get transport to the beach or any of the shops, massage etc. It's 10 mins to shops/restaurants and 20 mins to beach. There are only 3 free shuttles per day so not always convenient. It costs about 300 baht to get to the shops/restaurants outside the resort. If you don't mind this then it is a great place to stay but we prefer to be able to walk around more.

The privacy

We stayed as a family of 4 in 2 Tropical View rooms that were huge (800+ square feet) with a separate living room and bathroom. Ask for rooms on a higher floor as they result in beautiful views from the balcony. They are also very close to the main pool and Firefly restaurant where breakfast is served. Breakfast was very nice and you are served from your table for tea/coffee and from the egg menu which is lovely, whilst the rest of the buffet was excellent, especially the free flowing bubbly. We ate at all the restaurants which are very nice if a touch expensive as there are so many nice restaurants in Bang Tao / Boat Road. You get super views from 360. Firefly was great for lunch. Alto was nice but the bill does rack up, especially if you order wine. The service in all 3 restaurants was excellent and the serving staff could not do more to make your visit any better. The resort is very hilly but don’t worry as they have loads of buggy’s and cars (without doors) to take you wherever you need via an app you install on your phone or via a call to reception. My wife visited the spa and was delighted with the treatments. We also took the shuttle bus from the hotel to the shopping centre which was good. Most of the time when we ate out we took a taxi to Bang Tao (300 bhat each way) and Phuket Night market (700 bhat each way). We also bought the resort credits in advance which gave you extra money to spend on food, drink, spa treatments and so is a worthwhile investment. Overall it was a fantastic stay and we will definitely visit again in the future. Not only is the resort lovely but ALL the staff were super friendly and made our stay one to remember.

Not much.

Excellent quiet stay. Loved the private pool. View could have been better.

View could have been better.