The location of the hotel is excellent, it is 5 min walk to tram station and 3 stops from Sultanahmet, and 2 stops to the Grand Bazar! The stuff is super attentive and will go beyond to help you, specially lovelly Natia who was very kind and organised massages for us and she gave us information about places to go etc. The breakfast very good as well, lots of options for cold and hot foods also and they were changed every day. The hotel is brand new so everything is super clean, facilities are very good and they provide at extra cost hamam and massage, you can enjoy the pool and sauna for free!!

Nice rooms, great air con. Close to tram and metro stations. really friendly staff at night time particularly

Confusing information about Hammam and pool - didn’t end up using either. Location not great at night as it’s far from touristy areas and the water so if you miss the last metro, you need to get an expensive taxi.

The location was excellent. About a 3 minute walk to TRAM 1 which goes to all the key places. You could also walk to Sultanahmet if you chose to. Several food options with in blocks of this hotel. Great breakfast spread. Nice terrace as part of room.

I chose the place for location, and facilities. When we checked in we were told the pool was open until 10. When we came it from a long day of sightseeing to use the pool around 9pm we were told the pool closed at 8 that day. The pool lighting was out or something wasn't working. There appeared to be a bar, but not open.

I liked the staff at the reception desk. Everybody was very helpful and available at all times. Excellent work done by cleaners. They really made our room sparkle every day. Cleaners were very professional. I loved breakfast. There was a lot of food options to choose from and everything was fresh and tasty. Wi-Fi worked well.

This is not a fault of the hotel by any means but in front of the hotel there is Martini bar and restaurant that runs disco parties. It's very loud till late at night.

Hello I would just like to say we have had a lovely stay in the Freya Luxury Hotel , everything has been absolutely amazing from the time we arrived to the time we will be leaving, The staff have been really caring and look after us. Hulya has really looked after us and made sure our room was always clean and tidy. All the facilities have been amazing ,a Couldn't ask for more, I give this hotel 10/10. Thank you. I hope you can copy and paste this on your website or on trip advisor. Mr & Mrs Yunus Patel.

Everything was perfect

We enjoyed very much the stay in this location. The hotel met with all our expectations. It was very pleasant the atmosphere and the hotel personnel very kind, helpful, answering to all our questions, helping us to solve different problems. I would like to show our appreciations to Mr. Faysal and Mehmet, day receptionist and Mr. Ahmet, bell boy, who were very friendly and helpful. Thank you again Freya hotel for having a wonderful staying in Istanbul!

It was nothing unpleasant.

our stay went very well. the staff was very very professional.

The bed and the pillow weren't comfortable. as a couple better to provide an entire double bed not 2 single beds put together, it's very uncomfortable. and the pillow were a bit hard. if they can improve on that it will be fine

Clean rooms with modern toilet and shower. Friendly reception staff with tasty breakfast. The hotel has a great location where both the tram station and metro station within walking distance, not more than 500 metres away.

It can be a bit noisy in the night due to the pubs and restaurants below but it’s bearable. Since the hotel is not located on the main street, any taxi or shuttle bus need to either park on the side street or on the majn street.

The hotel was very very clean. I appreciated how the stuff was very polite and accommodating. The location is great for someone who wants to be close to public transportation.

The breakfast was not as tasty or as plentiful as I had expected, however everything was fresh, clean and neatly provided

The location is great if you want to use public transport. The room was clean, and they cleaned it every day. The staff was helpful.

The room is a bit old, and the neighborhood is quite busy. The breakfast is delicious, but it is the same every morning, and there is no porridge.