The receptionist were very cooperative, specially esra (guests relations),fopin and nazar.The location was very good, outlet 212 nearby, mall of Istanbul about 10 minutes by taxi.

It will be nice to provide the room with a better quality hair dryer.

We liked the location and the Reception and the staff in reception.

The room was not cleaned properly and dust on head boards. The bathroom had flies near the sink. We did not have toilet paper for last 4 days. The floor was not cleaned . The fridge was hot . We had ask for the rooms to be cleaned . The bathroom was not cleaned properly and the door knob was broken on bathroom door. The lights were not working bulbs needed in bathroom. The room needs a good clean and towels were dull white and looked very used like the bed sheets. The swimming pool area smelled and was busy.we could not access sauna as no one available as over booked. Not easy access to the massage and Turkish bath .

From the cleanliness to the staff, everything was brilliant. We had Adil & Zeynep help us through out our stay and they were both very lovely and most helpful people. Best thing about the staff was that they were able to help and understood simple English as that’s one thing no one did in Turkey unfortunately.

Definitely didn’t know that you would have to pay extra on your stay if you wished to get the massage facilities which was annoying as throughout we were told it is free & for that reason we booked the hotel. Did not like the location of hotel at all as it isn’t near to any of the tourist attractions so it was difficult trying to save time by wanting to go see the attractions as traffic was horrible and had to get alot of taxis during the stay.

The hotel staff was very polite, happy to solve any issues and helped us arrange transport and bargain the price with cab drivers who tend to take advantage of tourist. The cleaning staff were kind always happy to work with our schedule and were very generous with supplies. A special shout-out to Adem and hotel Day manager Elgin who really went above and beyond to make our stay special. There is a Hookah lounge in the hotel located towards the back and the workers there are very very friendly, Habib made us all feel like VIP customers.

Although the hotel itself was beautiful the location is not ideal for travellers looking to explore the heart of Istanbul. the journey is about 40 minutes with traffic. also, the breakfast options were not great. Too much cheese and salad option less of the usual breakfast favourites. also NO TOAST?

Spacious rooms, friendly staff, quiet

Not full verity of Breakfast, swimming pool not clean and closes not on time

The staff were extremely helpful. We ran into a couple of travelling problems and the staff went out of their way to "sort them out" for us. Every request was promptly met. We especially liked the free bottles of water each day and a plate of fresh fruit when we arrived.

Perhaps supply a shuttle (even if it is has to be paid for) to places around the local area for tourists who don't have a car or are not familiar with local traffic conditions and volume. Maybe supply a map (in English) of the area that show city attractions with information about using local transport.

breakfast was delicious ....special when i see the block of organic honey on table and many type of organic cheese ...what ever in your mind is there ...location also good one meter behind hotel there s bus can take you krasli sttation metro ...than after 25 mint you will reach in center of Istanbul

nothing everything was good ...

Hotel is very comfortable. There are swimming pool and the largest gym. The staff is very polite.

Location is not appropriate for us because there is not near metro and bus station.

Breakfast improved alot. Fair Network, Free Parking, Fair clean room, room renovated, supportive staff as much as they can. I got excellent support form Sarah and the staff supervisor of the reception.

Cleaning not o daily, room maintenance incomplete ( I.e. door lockers, TV is Old and small screen compared with vroom size, mattresses and pillows are old not comfortable, parking needs cleaning from dust, hotel vehicle road entrance needs maintenance, view was not good, you can not control room temperature the control from hotel but it is OK for a certain level.

excellent location lovely local toiletries , 5 minutes from “ mall of Istanbul “ 10 minutes from “ Çukur “ الحفرة in Balat area and very close. Starbucks is available also and supermarket is few steps away from the hotel also 2 shopping malls and outlet is a walking distance from the hotel.