Wonderful hotel in a historical building which is why smoking and alcohol are not allowed. This made for a very nice family-friendly environment. Also, the room is beautifully decorated. All the staff members were friendly, respectful, and professional, especially Mr. Sercan. The location can't be beaten: it's super close to the tram and the metro station, and very close to Eminönü ferry station. Would definitely book again if I come to İstanbul in the future.

The room is very clean and the housekeeping employee is very nice and kept the room in immaculate condition, but most of the towels and sheets had stains in them, although they smelt clean and fresh. If not for this I would've easily given the hotel a 10 star rating. The room's view was to a burnt building which wasn't great, but the hotel didn't promise a good view, and we didn't go to İstanbul to sit in the hotel room. The bathroom only had two hooks and nowhere else to hang anything other than the closet in the room. The hotel's entrance is in a small, lively alley (Muhzirbaşı sk). This makes maneuvering heavy luggage in and out a bit hard, so ask your driver to drop/pick you off/up from Muhzirbaşı sk on Büyük Postane cd's side not Ankara cd's.

Everything is great about the property, the staff are very generous, smile and know what the meaning of customer service is. The location is 10/10. If you are looking to visit Hagia Sophia, Blue Mosque, and Sulaymaniyah Mosque I would recommend staying here, they are maximum 15 minimum walk away. It’s a very touristy area, so expect it to be busy, however from your room you’d never know, it’s very well sound proofed. There are an ample of food places. It can range from expensive to relatively cheap. The hotel has a restaurant and sheesha lounge as well. There is a Hafiz Mustafa literally round the corner. Many sheesha places (if you are into that). I would definitely be coming back.

I’d recommend slightly better breakfast selection. Very small selection of hot items. I was told my room was upgraded, but I doubt I was, the room was still the standard room (only writing this, as I never asked for an upgrade, I was told it was an upgrade, it it was not, I don’t appreciate the dishonesty)

Location was ideal and the connectivity was amazing.... just 5min walk from Sirkeci Tram station and Metro. Many nice restaurants, cafes, bars and street food joints are so nearby. The area buzzes with activity till 1am. All major historical attractions (TopKapi Palace, Hagia Sophia, Blue Mosque, Grand Bazaar etc) are 15-20 walk away if someone doesnt want to use Tram. Hotel staff was smiling & welcoming. Special words of praise for Emrah, Maya and Aydin at Reception desk who were always friendly & helpful . Our review wd be incomplete without mentioning Sercan who guided us to the right places (restaurants, cruises, sight seeing etc). Wifi was good. Currency Exchange shops were just 2min away.

Suggestions for improvement : 1) There were hardly any English language channel on room TV. The TV network offered 98 channels out of which, only 04 were in English. No entertainment or Hollywood movie channel was in English. One didn't feel like to switch on the TV at all. I sincerely hope that Hotel management will give much needed attention to this serious shortcoming. 2) Breakfast is okay but some more variety will make it even better.

fantastic location, you can walk just about everywhere and if you need the tram or metro that’s just around the corner. Surprisingly quiet for somewhere so central. Our ‘junior suite’ for very spacious. Bed very comfortable. Friendly staff.

the breakfast wasn’t great. no fresh coffee which was frustrating, no toaster. on the last morning we saw others had fresh pancakes and baked eggs but we had no idea that these were on offer.

We did not have breakfast in the hotel, as it is till 10.30 only and we woke up later, so we did not pay for it. The hotel is beautifully designed, in Turkish style, everything was very clean, the personnel was very friendly. The cleaning was perfect. We had superior twin rooms. The rooms are big enough, especially for the centre of Istanbul. There is a rather big wardrobe in the room, a safe, small fridge, electric kettle and tea, coffee and sugar as well as drinking water are provided by the hotel. The curtains are great, they block the light as they are double, with thick textile. It is possible to open the windows which is great if you want some fresh air. I liked the beds and the pillows, but my son thinks the beds were too soft))) The bathroom is rather small, but very comfy if used by one person, everything is designed well and really comfortable, the shower cabin is big enough. There are USB sockets near both beds, but only one electric socket in the room, which is near the door, far from the beds, so it was not so comfortable to charge the computers. The location is absolutely perfect - in the historical center, close to Ayia Sofia, to the bridge, to the trams and the ships station, to the market, Basilica, the Park, etc. The shops and restaurants are everywhere, but the hotel is very still as the street where it is located is pedestrian only - you have to walk appr. 50-100 m to the road, but the staff and taxi drivers help with the luggage, so it is no problem with that. This hotel is the place I would like to go back to. It is not cheap at all, but i think it is normal taking into consideration its location.

The air-conditioning did not work properly - I think the cooling function was reduced as we visited Istanbul in April, but I like to sleep in cold, so it was not so comfortable - I had to open the windows, open the curtains to get fresh air, so I had to use sleeping glasses to keep it dark. Actually, it is a policy of many hotels to switch off cooling for the period they consider cool enough, but I still that it is not fair enough - the hotel declares that it provides rooms WITH air-conditioning, so I feel I have the right to decide when I want to cool the room. That was the only reason I did not give the hotel the excellent rating.

*Staff Attitude:** The staff at Mercure Istanbul Sirkeci hotel displayed exceptional professionalism and friendliness throughout my stay. Their warm demeanor and willingness to assist with any request truly enhanced my experience. **Service Quality:** The service provided at hotel surpassed expectations. From prompt room service to efficient check-in and check-out processes, every interaction with the staff was met with attentiveness and efficiency. **Location:** Situated in a prime location, in the heart of the old city and offers convenient access to all attractions of Istanbul. Thanks to the exceptional staff, top-notch service, and wonderful location I would highly recommend it to anyone seeking a memorable getaway.

Nothing

I had an amazing stay at the Mercure İstanbul Sirkeci Hotel. The location is absolutely fantastic, being very close to the Mahmood Pasha market, the beach, metro and bus stations, and plenty of taxi options. It's also surrounded by many shops and restaurants, making it incredibly convenient for both shopping and dining. The reception staff, Mr. Aydin and Mr. Adam, were exceptionally welcoming and helpful. They made sure all our needs were met and provided excellent service throughout our stay. I highly recommend this hotel for its prime location and outstanding staff.

I had an amazing stay at the Mercure İstanbul Sirkeci Hotel. The location is absolutely fantastic, being very close to the Mahmood Pasha market, the beach, metro and bus stations, and plenty of taxi options. It's also surrounded by many shops and restaurants, making it incredibly convenient for both shopping and dining. The reception staff, Mr. Aydin and Mr. Adam, were exceptionally welcoming and helpful. They made sure all our needs were met and provided excellent service throughout our stay. I highly recommend this hotel for its prime location and outstanding staff.

My stay at this hotel was fantastic! I loved absolutely everything! It was very close to Eminonu (5-7 minutes walk) which is a transportation hub. You can take a train or "vapur" there. Also, right inside the hotel there is a coffeeshop which is also very convenient for evenings work. Not to disturb my friend while working I sat in the coffeeshop and worked there.

Maybe breakfast was a bit limited, but it wasn't an issue at all.

Everything was perfect. Mostly the staff were really polite and very helpful. Location is super excellent.

I have been always staying in Mercure and will continue to come here as it is the best hotel. However, this time I noticed that the hotel requires some maintenance in the common areas.. like the bathroom was mostly out of service. Also, I noticed that some of the amenities in the room are missing and not like before, but that is still ok as all required amenities are available.