I booked this place for the 29th of December to the 2nd of January, so as you know with the high demand for travel to Istanbul, I expected this place will be an average choice, but surprisingly enough, it was really good! with consideration of the money I spent and the class of property, staff treatment was much higher than I have anticipated and this was really important to me because every time I asked them for help they provide me with everything. In the beginning, we requested 1 king bed and 1 single bed, but after the check-in, we got 3 single bed options, so after speaking with them about this situation, they upgraded us to the big family room free of charge the same day. The quality of the beds was nice too. every day they came and clean the room and changed the bed sheets and towels as well. it needs to be said that when I asked them to help me with a reservation for a cruise ship for new year's eve, they handled everything and saved me a lot of time since there are so many scammers around and wanted to charge us more than what we should pay. The location was good for us as well, because if you are too close to Taksim square or even in that area unless you choose a really good hotel like Barcelo and other real 5-star hotels, you will face a lot of noise and fake hotel stars. I have been there a few times at those hotels and all of them were disappointing. I have to thank Mr. Suhail and the other receptionists for their great help and respectful treatment.

There were a few drawbacks as well. 1. elevators are not good at all, you just have to press the up and down buttons and wait for one of them to arrive and believe me, it's a long waiting... 2. breakfast is not a buffet, so you can not pick whatever you want, they provide you with whatever you ask them, but they are not limiting you, if you ask for more they will put it on your plate. 3. hallways of floors are a bit dark and smelly. the smell will not affect your room, but keep this in mind.

The location of the property was perfect for a tourist to explore Istanbul on their own since it is on the main road and bus stops and metro station was just a walking distance. The staff were very friendly especially Mr.Sameer from the reception. He can speak fluent English and helped us with almost everything we needed.

If there were more English speaking staff it would be better for tourists to communicate otherwise it becomes very difficult to explain what we need.

Staff! Samir at the reception took care of everything, so he is best thing of this hotel. fixed a good room to look over bosphore, since we came for new year. Also he ordered food delivery, since there was no food available for us, arriving at 21h. So that was superb from his part. Also fixed a taxi and everything.

Breakfast is basic... Good for a day or two. I missed having true buffet breakfast, not beeing ask what I want from buffet. rooms are weared down, but clean, so overall ok. Beds maybe a bit soft for my taste, but still ok...

Personal was super friendly, but except person at reception, almost no one speaks english which make understadning really hard. Hotel is with great location - near to transport, Texim square, food and drinks and evertything that you need. We will comeback mostly because of Burak Yazıcı - Front desk shef!

Bathrooms need to be cleaned a bit more diligently! Our rooms were not free when we come, so they need to move one of us at 2 different rooms. One of them hasnt king size bad, we add it our reseravation.

The Hotel is clean and the price is reasonable. The hotel staff is nice and polite if your room has a problem they will solve it quickly.

The hotel is located in an area that you can reach anywhere in Istanbul within 30min depending on the daily traffic. You can go to İstiklal or Mısır çarşi in the morning and have a nice dinner in Nişantaşi or Beşiktaş in the evening.

The property was surprisingly nice, room is very spacious. I loved that the room has a radiator. It was exceptionally comfortable and relaxing. Location was superb for me.

Nothing

Staff members were so very kind and helpful

It needs tap water next to the toilet seat as other hotels do (like 38 Hotel)

The location was fantastic near to the place I was attending and walking distance to the meeting.

The breakfast. Not of European style.

very nice staff and special thanks to Sameer he made our stay very pleasant and always got out of his way to answer our question and help the reception staff can speak very good English and Arabic, they are also available 24/7.

The location was great.

Wi-if signal was working less strong on higher levels. If you come to breakfast 1 oh half an hour before it is finished, there won’t be a lot to eat.