We liked the spa and its personnel. Breakfast and dinner were good. And the thermal outdoor pool with red water was nice. Our kids liked the restaurant, the games corner, especially the air hockey. And the music bar with those disco lights )) Hotel's territory is beautiful. Good that the hotel is close to Pamukkale.

The sauna wasn't hot enough. Only one of the two saunas was operational. Two days after we left, all four of us were sick with some enterovirus (headache, backache, vomiting). I can't say for sure were we got it, but the hotel had a lot of guests form China, some of them were wearing face masks.

value for money and lots of in-house activity

spa hotel but it was 50% operational when go for use and sauna and Jacuzzi not at all operational and in house red water pool also close for cleaning and it was disappointing

We've stayed at all the big thermal hotels in Karahayıt, and the Colossa comapres very favourably. The big positives are the food (excellent choice, excellent quality), the staff (helpful and friendly), the room comfort and size (although not all rooms are equal, and we did notice some smaller ones as we walked by). The indoor swimming pool smelled so much of chlorine we never went in - but the shared indoor.outdoor thermal pool was very pleasant and the main reason for coming. The thermal area, however, is a bit small for such a huge hotel and the pools seem almost like an afterthought rather than taking centre-stage (this is, after all a 'thermal' hotel). Fortunately, we were there mid-week February when the hotel was very quiet, and so we weren't bothered by any crowds. The only real complaint we had was that for a supposedly non-smoking hotel, the smell of cigarettes was present (eg. when we walked into our room), and an ashtray was even provided in our room! It's all very well having a non-smoking policy for the hotel, but this has to be enforced to make it meaningful.

Enforce the non-smoking policy in the hotel - and don't porvide ashtrays in the rooms if they're supposedly non-smoking! Also, the signs saying 'vegetarian' for buffet items need to contain no meat!

The dinner was amazing! There were various dishes especially I loved roast beef! The staff was so kind and helpful. The spa was nice. The room was comfy.

Even soft drinks were to be charged at dinner. Should be included. Shower rooms in the hot springs should have been opened. There were so many rooms in the area so our room was far from the lobby and the main entrance. There should have been laundry machines so that we could wash our clothes.

I have stayed here before some years ago and wanted to return staying longer. This time we did staying 10 nights. Great location, wonderful pools, great variety of food, fair prices on drinks and wonderful staff. Seeing 2 tortoises playing in the garden outside our room was just wonderful. We will be going back soon i hope.

Needs a few repairs here and there. 1 spa pool no longer works, but in no way did this affect our enjoyment. Had ants infest our room 1 day which the staff took care of in seconds. Again this wont stop us returning.

Very nice hotel for the price I wouldn’t rate it as 5 star though but it is very decent for the price we were charged. The spa is definitely the highlight of the stay it includes an indoor pool, jacuzzi, sauna, steam room, traditional marble turkish hammam room, and an indoor and outdoor thermal hot water, as well as hot waterfalls you can walk under (so relaxing) Rooms are decent with all amenities Buffet breakfast and dinner has a large variety of dishes to chose from( lots of salads/ variety of cheeses) My friend was staying in another hotel and was able to enjoy all facilities for only 95 lira per day and 70 lira for the buffet dinner very good deal The hotel wasn’t very busy which was very nice for us, but i guess the experience could be different if it was running at full capacity as there is a lot of rooms. The front desk staff arranged free shuttle for me everytime i wanted to go down to the bus station that takes you to pamukkale town and denizli bus station (the trip to pamukkale was only 4 lira and 6 lira to denizle bus station to other cities and the buses come every 20mn)

The mixed grill was not very nice (i was expecting different type of skewers but it was more like flat hard steaks ) And soft drinks were not included in the dinner I also couldn’t see interesting mocktail options in the menu (like virgin mojito, virgin piña colada ...) would have been nice by the pool to get proper quality mocktails View from the room is not interesting

The location was good for tourists to visit the tourist attractions. A very cooling place since it is entering the winter period. The concierge was very welcoming and helped us with the luggage. The booking procedure experienced a minor hiccup though it was resolved quickly. Good job.

Nothing really. Except for a guy who took a photo of us during dinner. We thought it was nothing. The next day, our picture was put on the glass plate for us to purchase. We were shocked. We did not expect that. It was almost like forcing us to buy. Nevertheless, we did not buy it. It was an expensive item even for a souvenir.

I stayed in the Hampton by hilton old city istanbul for 6 nights the manger at that resort fateh Duran was arrogant ,self righteous and then he gets his receptionist Bursa to join him and Ugur the bell boy on offering terrible customer service as a visitor to a new country it sets your perception what to expect but arriving at this resort the receptionist went out of his way to asisst understood we were tired after our travels got us quickly settled in altho they're were 6 busses of tourist waiting to check in not once did he faulter or did he get annoyed excellent service and dinner was feast for the eyes desserts were top notch breakfast as well we enjoyed the private hammam and the thermal springs was the cherry on the top

that not many could speak English perhaps they need to introduce a English speaking coarse of some sort

This hotel is probably what you need for your stay in Pamukale. At times, you will feel like in an all-inclusive hotel. It is a big hotel that looks very good on the inside, both in the common areas and in the rooms. Rooms are sufficiently large and confortable, clean (they are cleaned every day). Lots of facilities (pools, spa, game rooms). Breakfast and dinner with lots of types of meals, sufficient for everyone. You don't need to carry cash with you (you can put everything on the room and pay when you leave). Kind staff, with good English speaking. Parking spaces, with security personnel. You won't go wrong if you choose this hotel for your stay in Pamukale.

There were troubles from time to time with the wi-fi, we understand that this is due to the not-so-developed infrastructure in the entire area. Not a big issue (it did not ruin our stay there), but if you have kids who are stuck to their phones/tablets, you should be ready for this.

The hotel is very nice, the room as well. The food is simply brilliant, especially the dinner. We like that the hotel has a parking, large pool, and snacks during the tea time. Overall the hotel was much better than we expected, it was a very pleasant stay.

The only questionable thing was the size of the hotel and room locations, it is so big and the rooms are not easy to find, however we stayed only one night so I suppose it takes some time to find the logic in this, which we did right before we were ready to leave the hotel so not a problem at all. It seemed a bit expensive, however considering the quality of the food and facilities it actually is not.