Fairway Hotel & Spa really does surpass any expectations that one could have. It's truly fantastic... The hotel has everything that I need and more in a hotel. The location is excellent and the overall service is truly wonderful. The catering is just top notch of which includes what is available for breakfast lunch or dinner and there is a restaurant that has all that one would need. The room size was just perfect for my needs as a solo traveller, but it would have been excellent for travelling couples and families. The internet service was excellent and the entertainment in regards to TV was vast with all types of channels with Netflix or Amazon Prime etc. The room was very clean as always and the size of the bathroom was a joy. I would highly recommend staying at Fairway if one needs to visit Kampala Uganda for short or long-term purposes without doubt. You are made to feel very safe with security at the gates and all the procedures to looking after the visitors. The area is also very peaceful and nice for going out for a stroll if required. The service that was provided by all the staff was excellent, from the receptionist to the room service team, the cleaners and catering all provided me with a wonderful experience without doubt... There is everything in the facility, including a very large gym for fitness folks, swimming pools all types of beverage areas and places to watch sports. I will be back without doubt. Special thanks to the reception team both the women in the mornings and men who helped out in the evenings. Once again this place is a must 100%.

Nothing... this stay was wonderful

Breakfast was amazing, the staff?? so kind.. very playful and it was frankly endearing. Customer service is amazing not just in the hotel but the restaurants around. Everyone wants to make you happy. i loved it . My flight was 3 hours late, as i had stated my arrival time , someone reached out to me to ensure i was okay.. loved every bit of care and that’s why this is an exceptional review.

There was renovation going on, on the day i landed after a long flight, the noise dint let me sleep, there were also days i went out and came back but there was loud music going on. I also forgot a few souvenirs that i bought at the restaurant, Getting that back has proved to be difficult, but it was found

The welcome was a sign of things to come. When I got out the taxi, the gardener saw me, dropped his tools and came to pick me my bags and take me to reception. James the bell boy, extremely professional. Friendly staff. Very helpful and any queries were dealt with promptly Executive Room was exquisite. To sit working on my balcony on the Sunday in silence only for the birds was wonderful. A garden sanctuary in the city. The interior decor is tasteful and the place oozes family heritage. Cleanliness of the room and exterior was top notch. Breakfast warm dishes selection ok but pastry selection poor, dry and poorly presented. I WANTED TO RETURN AT THE WEEKEND BUT NO ROOMS WERE AVAILABLE. IT IS THAT POPULAR!

Not a dislike as the portions were big and for the main part, tasty. It just seemed the food was like pub grub rather than restaurant food but I suppose Fusion covers that.

I absolutely loved the breakfast—it had such a fantastic variety! The lobby was super inviting with plenty of seating, and that special drink I received upon arrival was a lovely touch. My stay at this hotel was truly wonderful! From the moment I walked in, the staff were professional and welcoming, making me feel right at home. The hotel had so many great amenities: several delightful restaurants, a refreshing pool, a lively bar, beautiful gardens, and charming boutique shops, plus a spa! And the location was perfect for exploring nearby restaurants and other hotels.

I enjoyed everything about this hotel.

Breakfast is AMAZING! Amazing food, coffee, and service. Cynthia is wonderful. Rooms are beautiful and the whole hotel surroundings pool, spa, shops, etc. are bespoke. Place is absolutely breathtaking! Oh and the restaurant food is great. Reagan is an amazing server and the burger is so yummy!

The hotel has a lot of cats - currently 12 of them I was told. I wasn't a fan -- but, I'm not a cat person. Some people might think they're cute...just seemed so strange to me for a hotel to have them living at the property and I didn't like how they came up to me while I was eating. But, overall....the place is wonderful and I'll make it my home base every time I travel to Uganda.

It was a very nice hotel. the staff was super friendly and well trained, the breakfast was amazing, the atmosphere, with the courtyard of flowers and trees, was nice, the room was spacious and both of the restaurants were really good. I stayed here for 10 days during tmy business trip, but would absolutely come back for vacation.

The only negative thing was the housekeeping. They kept forgetting to give me towels, toilet paper and water, and almost everyday I had to call the reception, sometimes repeatedly, to get those things. Also, when I arrived the window lock was broken and didn't close properly. They quickly fixed it but I kept having issues with it during my stay. As a woman traveling alone, I did not feel safe in a room facing the backstreet with a window that would not lock.

The staff here are absolutely amazing - warm, friendly and really helpful! They went above and beyond. We had a fantastic stay. The food and drink options on site were great and the pool area and gardens are nice places to hang out when it gets too hot to walk around and explore. The location made it easy to get around to shops, bars and restaurants nearby. We stayed in an exec room for 4 nights and a deluxe room for 2 nights with a safari trip in between - the main difference in the exec room is that it has a balcony area and is further off the street so slightly quieter, but otherwise they were both a really good standard of room with comfortable beds, seating, huge tvs (with Netflix) and a nice clean bathroom. Would highly recommend staying here if visiting Kampala!

Everything was really great so there’s not much to say we didn’t like - maybe would have been good to have an iron in the room as standard (though they brought one when we asked) and hair conditioner as well as shampoo… but these are very tiny things!

I had an amazing experience during my stay! The room was impeccably clean, and the hotel staff was incredibly friendly and accommodating. The hotel offered various events, which added a nice touch to the overall experience. Breakfast was fantastic, with plenty of delicious options, and the food in the hotel restaurants was absolutely outstanding. I highly recommend this hotel and would love to stay here again!

Everything was just so great! Even tho I made a mistake with my booking and booked for the wrong month, they were fast to help me out and provided me with the best service. Everywhere I went in that Hotel I was greeted with the most friendliness and even at the gates the lovely guards treated me with much care. I spent originally three nights there but then extended for one night which they did for me super easily and at the same cost. Even the late check out I requested on the morning of my last day, they gave to me as a New Year's Gift! Breakfast was incredible tasty, the Deluxe Room so spacious and modern decorated, the showers were a pleasure. The overall design was just the cherry on top but what I think makes this Hotel a MUST STAY and gives it the most value is the care and love with which they treat their residents. 10/10, I will be coming back for sure!!

There was nothing I didn't like!

Everything. i travel internationally at least once a month, sometimes twice and have stayed in all sorts of hotels from bed and breakfasts to five star. never have i found the hospitality that fairway offered. it was just one or two members of the staff who were exceptional. each and every one, be it in the restaurant, room service or general hotel were marvelous. The team leader Richard went above and beyond to make sure everything was perfect. i was so well looked after that i didn’t feel i was in a hotel. if only other hotels could learn from Fairway about hospitality!

nothing- yes, they don’t have elevators and i am sure people will find something that wasn’t perfect but for me, everytime even the slightest issue arose, the staff addressed it immediately