Friendly staff, top quality food, secure parking for my motorcycle, great location, comfiest beds ever

Nothing

The hotel has a unique design making it very different from the standard. Rooms very good size with good views.

The problem with my booking. Booking.com confirmed two rooms, four people. The hotel disputed this. We had to pay extra on arrival. Following many messages and emails with Booking.com, Booking.com eventually credited my account with the extra amount I had been obliged to pay. In my opinion the fault was with Booking.com. I should very much like to stay at the hotel again, but next time I will book direct with the hotel.

It's one of the best hotels we have ever stayed. The room was spacious with lots of natural light and wonderful panoramic windows overlooking the beach and the streets. Absolutely relaxing view! The room was very clean and the beds were so comfortable that we slept like babies. The breakfast was varied and delicious. I'd like to single out the staff, they were super helpful, attentive and understanding. We had somewhat out of standard situation and they reacted so unexpectedly nice and kindly, we were really touched by the service. And icing on the cake are swimming pool and fitness on top floor

We liked absolutely everything

staff was really friendly and service was good. The rooms were nice and as we had sea views, had extremely nice sea views. the rooftop pool is good, especially for an early morning or late afternoon swim.

Parking is not included and while not expensive per day, the entry/exit could be easier - it is tight for a medium size car. Breakfast choice is satisfactory but the room and layout is slightly odd, with the buffet area right in the middle of the seating area and where people are queuing for a table - could be better.

Super clean, comfortable, and spacious room. Very good breakfast. Very good location. The hotel looks like recently renovated.

The hotel restaurant food was extremely disappointing. I ordered salmon as main dish. Almost half of the plate was cream and sauce. Only a very small piece of salmon. Maybe they want the guests to order two main dishes for the dinner. There was a good restaurant just 50 meters away from the hotel.

We choose the Suite Junior Option, with a partial view of the sea from our bedroom and leaving room, nevertheless, it was amazing from the balcony. The Hotel is very well located, all of the rooms have a balcony to sea or city view, but they make good use of sun exposure. From the room nothing to the point, very comfortable bed with all the facilities needed for a short stay. The breakfast is very interesting, typical continental breakfast that you can find from 4 to 5-star hotels. The pool, is an interesting place, panoramic view at the 16th level (top floor) with Gym and Turkish Bath. Very clean place, with very friendly staff. When it comes to the food, we didn't use the option to eat at the Hotel restaurant, but from the photos and Menu, they're presenting fine dining options. For people that would like to eat outside, they are plenty of options, closer to the Hotel, in the center of town, or at the beach.

Drawbacks. I think the 10€ for the car parking lot, is very high for a half season. You have plenty of options outside next to the hotel for free. There is an option thru their website, that option for free. The pool is a very interesting concept, but quite short for the capacity of the guests. Needs also some maintenance due to the steam of the heat.

We had three adults and one child in a suite. It was modern, clean, new, spacious. Basically nicer than where we normally live, and also better than the former palace where we had spent the previous night. When we went in, we were all blown away. Best hotel room i have had so far.

At least for the suites, they could include a kettle and tea/coffee. Also they did not have any fried tomatoes at breakfast.

Junior suite was really nice with 2 bathrooms. Fantastic view of the beach and area.

Glass shower door on the bath fell off, could have been very nasty, left pieces of glass in the bath. Staff dealt with the situation really well, maintenance were immediately with us, we were offered a change of suite but we were happy to stay where we were. Cleaners attended the room to make sure no broken glass left in bathroom. Very satisfied with how the whole situation was dealt with.

The staff was super kind and the room service was excellent.

I live in Figueira da Foz and the only reason I decided to stay at the hotel for a weekend was to relax and spend some time at the pool however when I arrived at the hotel I was told the pool was unavailable. That was upsetting because that was the only reason I booked the reservation in the first place and nowhere in the booking add said that pool was unavailable.

Fabulous hotel in Figueira da Foz. Our suite on one of the upper floors was very spacious. The bed was comfortable, shower was great and wifi perfectly adequate. Great view from our balcony. We enjoyed a very nice evening meal in the restaurant and the breakfast buffet was extensive and tasty. Overall, it was a great stay and we'd happily return when passing through the area.

All good.