We simply cannot fault the staff or accommodation 10/10. super hotel in a very quite and secure location a stone’s throw from the historic square and other attractions. we had a super large room that was spotless with a king bed and crisp white linen. staff went out of their way throughout our stay to ensure we had everything we needed. thank you for the use of the phone to sort out our flat tyre x

nothing it was all perfect

Vinny at front desk very pleasant and helpful. Nice outdoor areas to walk dogs. Room seemed clean, nice lighting in the bathroom. Heat worked well and kept room comfortable.

Place has seen better days, getting a little run down. Heating/air conditioner cover fell off in the middle of the night, curtains partially torn down, just looks a little shabby. Breakfast items ran out rather quickly.

Breakfast was good

The area to buy a soda or snacks was very empty. Almost non existence. The soft serve was out of service. Either fill the snack room up and the cold case or shut it done. It looks very hap hazard. A case of water sliced open sitting on a shelf.

The staff were so friendly and accomadating. We arrived an hour early but were able to check in. Our friends had also booked a room there so the staff was able to put us close together. The room was clean. There was some toilitries in the room but had to ask for some. It might have been an oversight on their part. Breakfast was good however, no scrambled eggs, only boiled. The waffle station was also not available but had hot sausage, biscuits & gravy, toast, yogurt, oatmeal, etc. We will be going to Carthage on a regular basis next year and this hotel will be the one we choose.

The room was exactly as pictured/described . Staff was very helpful /professional . Breakfast was good . Room was comfortable & clean

It was a bit outdated - could use a little sprucing up .

We stay there every spring for a mini vacation. We were a little disappointed that the pool and gift shop were both closed. Just wish that would have be disclosed when I booked a week before.

Comfortable and quiet room. Spacious and functional an clean. The stuff was very kind and several questions to be sure to assign us the room we wanted. The spacious breakfast area was appreciated.

The facility is a bit old-style, but overall this is not a problem

It was clean and well kept.

No condiments for my coffee in my room. I am recovering from an illness and am pretty weak. I slipped and fell on a wet spot in the lobby. The staff saw it happen but didn’t respond at all. Fortunately there was a young man in the lobby that helped me up and checked on me. I couldn’t get up on my own.

I am familiar with the hotel and have stayed there over 10 different times.

All the ice machines were not working. I had to get my door key cards re programed 2 different times in 2 days.

broken stuff....elevator, ice machine, vending machine...etc... machines in kitchen also broken