Great service and excellent team 🤝

Big and no crowds. Nice gym and great pool area. Great Asian restaurant. World class oysters!

I arrived 2 days after my wife, and at 4am because my luggage was lost at the airport. At check in, the staff wanted proof of my booking, without even looking at my passport. I had to pull out correspondence I’ve had with the hotel, and I was asked to wake up my wife in the middle of the night to confirm who I was. I got really frustrated, and the they checked my passport. No apologies, nothing. They gave me a keycard, I went up and the card didn’t work. My wife got up to let me in. This is pretty poor customer service at a five star luxury hotel. Also, I found the hotel not to be super fresh. Outdated furniture. Worn paint on chairs and tables. Restaurant should not make burgers. Driest thing ever.

They aim to please😍 A true 5 star hotel ! Loved the spacious entrance of the hotel. The quick service of employees. Elevators are super fast and wide. Room was clean and spacious with view. Bathroom was very beautiful and clean. The breakfast was served as buffet and was great. They offered early breakfast for us at 5 am because our flight was early❤️ I truly loved our stay🥰

Nothing

We enjoyed the cathedral view which we had booked and the location of the hotel was excellent to get to St Sophia and St Michael, as well as the modern concorde plaza which was down the hill. Although our booking was room and breakfast, we had to leave early the first day so we were unable to go to the restaurant. Instead we asked that breakfast be delivered to our room for when we returned. This request was handled by room service and it was very tasty. We also had two evening meals in the hotel restaurant Asia Grill which were excellent.

On our last night, around 4.30am there were about 7 snow ploughs working outside the hotel and on the square outside St Sophia. There was so much noise it woke me up! They made such a racket I couldn't get back to sleep until they finished about an hour later.

Stayed at Hyatt for 7 days. All the staff from the door men, receptionist, restaurant, leisure Center were friendly and helpful. Room was clean and the daily house keeping did a great job. Breakfast was excellent with great choice, Asia restaurant was not that expensive in comparison to some of the restaurants we eat in during the week, Quality of the food was very good and staff are very attentive. We brought euros and exchanged these in the hotel currency exchange which when compared to using credit card worked out to be approx the same when all credit card chargers where taken into account. We found Elite Taxi service very good, price given on the phone when booking, type and colour of taxi given, always arrived within 5/10 minutes. Some great restaurants around, Charlotte, Catch, Frou Frou, Redkayaptitsa, Steakhouse.

The only thing we didn’t like was having to leave.

centrally located , modern and luxurious

Shame top bar was closed .

Great service, hotel cares about safety. Also, it is comfortable to have underground parking. Good location, nice view on Kyiv city.

Allocated in a very nice Hotspot for tourists places in Kiev.

Small room, price VS benefits... Not what I use to have for it. Hotel was in remodelacion and room view was not what I pay for, because Sta. Sophia view rooms was close.

The staff at reception were very helpful! I needed to mail something to my home county and this was arranged in a matter of minutes. Also, the breakfasts are wonderful! The rooms are nice, but a bit bland, but this is forgivable.

The rooms were a bit bland, but comfortable enough.

Maxim at the concierge