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7.6

2,119 reviews

Excelsior Hotel Downtown

Excelsior Hotel Downtown

Al Rigga Road Next To Rigga Metro Station, Dubai, 29499, United Arab Emirates

Reservations:

+1-833-728-2041

Choose dates to view prices

Spa/Wellness packages

Restaurant

Outdoor swimming pool

Free wifi

Room service

Fitness center

Air conditioning

Kid-friendly buffet

Excelsior Hotel Downtown

Welcome to the Excelsior Hotel Downtown, a splendid 4-star retreat nestled in the vibrant heart of Dubai. Perfectly situated at Al Rigga Road next to Rigga Metro Station, this hotspot places you just 12.9mi from the dazzling city center. Start your day with a delicious breakfast that will fuel your adventures in this bustling metropolis, all while basking in the comfort of spacious, soundproof rooms adorned with free toiletries and a soothing bathtub for ultimate relaxation. With prices starting from an affordable $132, the Excelsior offers extraordinary value without skimping on luxury!

This gem is packed with enticing amenities to keep your spirits high during your stay. Splash around in the free outdoor swimming pool or unwind with a rejuvenating Spa/Wellness package—all designed to pamper you after a day of exploring. For the fitness enthusiasts, take advantage of the complimentary fitness center or indulge in a massage (extra charges apply) at the spa. Hungry? Dive into scrumptious meals at the on-site restaurant, or treat yourself to a drink from the bar. With 24-hour room service and a kid-friendly buffet, it's tailor-made for families and solo travelers alike!

No trip is complete without a taste of local culture, and the Excelsior Hotel Downtown won’t disappoint in this department. Join nightly live music performances (for extra charges) to truly immerse yourself in the vibrant atmosphere of Dubai or relax on the sun deck with beach chairs at your disposal. With over 2119 reviews from previous guests, the excitement and hospitality of this hotel speak for themselves—come and discover why visitors keep raving about their experiences in this enchanting city!

At the Excelsior Hotel Downtown, the excitement doesn't stop with just great amenities and a convenient location. Unwind at the stunning rooftop pool, where you can sip on tropical cocktails while taking in panoramic views of the Dubai skyline. Whether you want a refreshing dip or just a sun-soaked lounge on beach chairs, your rooftop oasis awaits you all year round. The serene atmosphere is perfect for both adventure seekers looking to relax after exploring the city and those who want to enjoy a leisurely day of basking in the sun.

In between soaking up the sun and enjoying live music, why not treat your taste buds to a culinary adventure? The Bistro Restaurant elevates your dining experience with an array of delectable international dishes that cater to every palate. Imagine indulging in gourmet meals in a modern ambiance, surrounded by the lively buzz of fellow guests. For those late-night cravings, you can delight in the convenience of 24-hour room service, allowing you to enjoy the exquisite flavors of Dubai without having to move a muscle!

With its endless charm and world-class hospitality, the Excelsior Hotel Downtown is not just a place to lay your head; it's a delightful experience waiting to be unveiled. Whether you're traveling solo, with family, or as a couple, there’s a tailored experience for everyone, making each stay feel uniquely special. Grab your gear, pack your sense of adventure, and let the Excelsior be your gateway to unforgettable memories in the spectacular city of Dubai!

Closest airports

Dubai International Airport

2.6mi

Sharjah International Airport

12.8mi

Dubai World Central - Al Maktoum International Airport

27.4mi

Ras Al Khaimah International Airport

45.3mi

Abu Musa Airport

46.1mi

Most popular amenities

Spa/Wellness packages

Restaurant

Outdoor swimming pool

Free wifi

Room service

Fitness center

Air conditioning

Kid-friendly buffet

Bar

Sun deck

Soundproof rooms

24-hour front desk

Non-smoking rooms

Beach chairs/Loungers

Elevator

Kids' meals

Upper floors accessible by elevator

Free toiletries

Bidet

Soundproof

Bathtub

Rooms

Room

Standard, Single

More details

Run of House, Twin

1 Twin Bed

x4

+

x3

More details

Run of House, Single

More details

Grand Deluxe

x10

+

x6

More details

Standard, 2 Double

x4

+

x3

More details

Deluxe, Single

More details

Guest reviews

7.6

2,119 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇬🇧

Cinan

8.2

December 2022

the receptionist Raja was very rude and aggressive. also coughing all the time and I don’t know if is sick or something else but I felt very unhealthy and uncomfortable

🇭🇷

Anonymous

8.2

November 2023

Room & Stuff. All stuff was OK,but some even better (speaking about ones I had a more contacts with). Radja very professional &polite. Mr Amini very helpful and patient with me,nice dressed,really professional. Malik, security guy,silence,never in the way, BUT ALWAYS PRESENT. And on the top of the stuff NUR & HASNA!!! Super patient,extra helpful. I’ll give just one example: 45 min looking on my behalf different locations on their phones,maps. Searching best ways,so I can get there the fastest & the cheapest way. Top suggestions. Without them I would be finished in Abu Dhabi. Both of them very prof,very polite and nice. Always with a genuine smile. Very human. Every hotel would like to have them.THANK YOU NUR ,THANK YOU HASNA.

Poor breakfast,sometimes not so fresh fruits. They could change some ingredients- not always the same- it would not elevate costs,but would looked much better.

🇦🇺

Rehana

9.1

March 2023

Location good , Cook Rauf best cook, professional in his work ethic and integrity , loved his tasty food no complaints a father figure will miss him nice good man .Bibhuti, Mani Raj , Gautam - professional very caring in their work environment ready to help anytime . The room service cleaning boys including one went for holiday. All of these boys are very professional in their job , have a very good work ethic , intregrity and discipline also including 2 boys 1 Indian training and 1Nepali forgot their name very lovely boys @ the front foyer ready to help and assist anytime , will miss all of them.

Front office deck some staff needs more training in communication , assist ,support ,friendliness to be more active and creative .

🇵🇰

Muhammad

9.1

May 2023

Almost it was a very good experience. Specially staff was cooperative.Ms Laila was at counter who was exceptiinally good.Mohd. Nur was at housekeeping and I go for the same complimements for him.

One thing was really bad. I was travelling from UK and got Pounds with me but it was not accepted despite the fact that I requested booking.com as well as hotel before time.Ostensibly there was no harm in it if eqivalant amount of pounds were accepted .but this episode costed me almost more than 200 dirhams to find and go to exchange company besides time loss.

🇺🇸

Poetess

10

October 2023

I gotta say, this hotel was pretty awesome in so many ways. The customer service was top-notch, the location was spot-on, and the food was delicious. But man, oh man, the wifi was a major letdown. It was weaker than a kitten trying to lift weights. And let's not even get started on the kitchen order. I mean, seriously, I ordered one meal and waited patiently for 15 minutes. Just when I thought it was about to arrive, I got a call asking if that was the only thing I ordered. And guess what? The food never showed up! Talk about a major fail. But hey, let's not dwell on the negatives, because this place is still a 5-star hotel, baby! And the staff? They're the real MVPs. They're attentive, courteous, and humble, and all that good stuff. I gotta give a special shoutout to Mr. Amin, the front desk manager. That dude is the epitome of professionalism and friendliness. He's always ready to jump in and help out the clients. And let's not forget about the rest of the front desk crew. Those guys are diligent and super helpful. Oh, and how can I forget the bellman? I can't remember his name, but I think he's Indian. That dude is always pleasant and goes above and beyond for the clients. He's a real gem, I tell ya. Last but not least, let's give a big round of applause to the room service crew. Mujib, Nur, and the others are absolutely exceptional. But I gotta give a special shoutout to Mujib. Keep up the good work, buddy! Your positive attitude is gonna take you places in life. All in all, this hotel definitely has its quirks, but the good definitely outweighs the bad. I'd totally recommend it, especially if you're looking for a place with a kickass staff.

Wifi

🇷🇸

Ivan

10

October 2023

The staff really did their best to make us feel welcome and meet our needs at any step. We got a free upgrade on check-in (we haven't asked for it), a fruit basket, we called the reception to ask for a clothes iron, it and the board were at our door within minutes, we got extra bottles of water on checkout as well as in the evening when we came to pick up our luggage (again, it was offered without us having to ask for anything)... The room itself was great, perfectly serviced, and we're only sorry that we haven't had the time to try out all the facilities that the hotel has to offer.

The only real niggle that one of us has is that the rooms could use a little more soundproofing as they could hear things going on on our floor in the morning (we were sleeping late), but the other one of us slept like a log and has no such complaints.

🇵🇭

Zia

10

June 2023

very very clean and cleaners and very good

when they charge my card when i clearly mentioned my moms paying cash and have chosen cash payment. in all my travel this never happened to me never.. they are saying pre authorization no they are charging the full amount of my moms stay in your hotel.. this is bad because instead of me promoting your hotel I will not.. Very very inconvenient and please tell your people to not sound rude when talking to upset customers.. thats bad customer service.. Just not happy from the people answering the phone and people from check in counters dont they know how to smile..

🇪🇬

Osama

10

February 2022

Location is very good just 3 minutes walk to Alrigga metro station (red line), restaurant, supermarkets, services, malls, so near around hotel, room is clean, comfy, blackout curtains, bed is comfortable, bathroom is clean, hot water available all the day special thanks to Mr.Tamer (front office manager) and to the most friendly accommodating front office team : Joyce, Princes, Umair, for fast check in and check out and thanks to the 5th floor house keeping i not remember his name to keep my room 518 always clean i will come back for sure with my family

Nothing

🇬🇧

Claudine

9.1

May 2023

The location is very close to the metro which has been very helpful for us. It is close to amenities such as groceries and restaurant, and plenty of Filipino shops in the vicinity. The staff are very kind and accommodating. Room service is available when needed. Breakfast is alright, we stayed there for 5 days and the menu did not change much but they have different selections. There is a small gym and spa on the top floor. There is a pool, which looks okay. There is also a karaoke or music lounge at night at a bar in the ground floor.

Nothing major. Just a small detail where we stayed in a room where the phone in the Bathroom is an inch close to the bidet hence the phone keeps falling.

🇺🇸

Joyce

9.1

November 2023

The receptionist whose badge says Trainee was lovely, she will be an asset to this hotel chain. THE MATTRESS WAS FABULOUS! The water pressure was good and its a 4 minute walk to Al Rigga station of the metro, lots of food choices on the street. Sorry I cannot display pics, I forgot before we took over the place.

I prefer a top sheet to a duvet cover which is the latest trend so I just remove it and use cover as my sheet.

Points of Interest Around Excelsior Hotel Downtown

Attractions

Sheikh Mohammed Centre for Cultural Understanding (SMCCU)

1.5mi

Dubai Spice Souk

1.8mi

Dubai Dolphinarium

1.8mi

Wafi City Mall

2.4mi

Museum of the Future

4.1mi

KidZania Dubai

5.5mi

Mercato Shopping Mall

5.6mi

Bastakia Quarter

6mi

Burj Al-Arab Jumeirah

12.2mi

Global Village

13.6mi

Palm Jumeirah

15.8mi

Jumeirah Lake Towers (JLT)

17.6mi

Ain Dubai

17.9mi

Sheikh Zayed Road

18.6mi

Guru Nanak Darbar Temple

21.1mi

Restaurants

Bistro Restaurant

Cuisines

  • International

Ambiances

  • Modern

Pools

Location

  • Outdoor

Features

  • Rooftop
  • Shallow end
  • With view

Availability

  • All season

Amenities of Excelsior Hotel Downtown

Spa/Wellness packages

Restaurant

Outdoor swimming pool

Free wifi

Room service

Fitness center

Air conditioning

Kid-friendly buffet

Bar

Sun deck

Soundproof rooms

24-hour front desk

Non-smoking rooms

Beach chairs/Loungers

Elevator

Kids' meals

Upper floors accessible by elevator

Free toiletries

Bidet

Soundproof

Bathtub

Stay rules - Excelsior Hotel Downtown

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Excelsior Hotel Downtown

When are the check-in and check-out times for Excelsior Hotel Downtown?

Your reservation at Excelsior Hotel Downtown includes a check-in time of 03:00 PM and a check-out time of 12:00 PM.

Is there parking at Excelsior Hotel Downtown?

Yes, there is parking available at the Excelsior Hotel Downtown, and it's free for guests. The hotel provides private on-site parking without the need for a reservation.

What's the nightly rate at Excelsior Hotel Downtown?

Excelsior Hotel Downtown offers accommodations starting at $132. Keep in mind, room types and dates might affect the final price. For specific rates, input your stay dates.

Which room categories can I book at Excelsior Hotel Downtown?

The Excelsior Hotel Downtown offers various room types, including Superior Twin Rooms, Superior Queen Rooms, Executive Queen Rooms, and Executive King Rooms, all non-smoking and accommodating 2 adults and 1 child. Bed sizes range from twin to king, and room sizes vary from 301 to 366 sqft. There are also Executive Suite Rooms with a king-size bed, accommodating 2 adults and 1 child, and Executive Twin Rooms with twin beds, both at 366 sqft.

What are the main attractions at Excelsior Hotel Downtown?

Guests at the Excelsior Hotel Downtown can indulge in a variety of leisure activities. They can enjoy spa and wellness packages, relax at the outdoor swimming pool with beach chairs, and take in live music performances at the hotel. The hotel also offers a fitness center and a sun deck for guests to unwind and stay active. In addition, they can explore the modern ambiance and enjoy international cuisine at the Bistro Restaurant. As for relaxation, the hotel features spa facilities, a spa lounge, and a relaxation area where guests can enjoy various treatments including massages, hair and beauty services. With these amenities, guests can have a well-rounded and enjoyable stay at the hotel.

Can guests use a pool at Excelsior Hotel Downtown?

The Excelsior Hotel Downtown has an outdoor pool available all year round. The pool is located on the rooftop and includes a shallow end, as well as a view.

Does Excelsior Hotel Downtown feature its own restaurants?

Yes, the hotel has a restaurant called Bistro Restaurant available on site. It offers a modern ambiance and serves international cuisine.

Can I use my credit card at Excelsior Hotel Downtown?

Yes, you can use your credit card at Excelsior Hotel Downtown. They accept Visa and Mastercard. You also have the option to pay with cash.