The front desk staff friendly and they try to satisfy the guests as much they can and appreciate what Mr.Rami did when I check in he try to expedite the check in and he himself came to my seat to give me the entry card he is So gentle

We regret to inform you the restaurant to be enhance immediately to as other 5 star hotels . The buffet breakfast and lunch dinner very very poor buffet 1st the material used for the food so cheap 2nd poor cheese section No many option for cheese. Poor olives ,No sweet section ,very very poor salads section and tomato cheap , No staff to serve the tables Main course very poor no enough choice especially in congenital section Bakery section very poor We advice the management to review this issues and I believe if run by out door company it will be better Consider this hotel 5 star but the buffet maximum 3 star or less The chief not that much for 5 star hotel .you can visit 5 star any time and u can compare the

The location is good, you can easily reach the metro station in 5 mins. Breakfast was good overall, partly adapted for European traditions, but all warm/hot dishes were Indian/Arabic cuisine. The staff was friendly and upgraded the room from deluxe to the suite for free (we didn't need it, but it was nice anyway). The bed was a super big and comfortable mattress. A lot of space inside, wide halls and high ceilings, lovely bathroom.

night club or strip bar on the first floor with music, which I was listening to until 4 am (not loud, but not quite). Also, I had a couple of questions for the cleaning team (I have found long black hairs in the bathroom and dirty marks on the bedding set). Cutlery and crockery in the kitchen were not enough to stay in at suite, but fine just to bite something on the go.

Large room size which is the main strength of the hotel. Nice rooftop bar next to the swimming pool. Cleanliness was okay.

At check-in, I was requested to pay a security deposit, I asked what for and the receptionist told me to check the details on Booking.com For a 5 stars hotel, I was surprised not to have an electric iron in the room. At Day 2, they cleaned the room but no complementary water bottles were provided Breakfast was average, only few fruits options, tasteless pineapple juice

there was problem in the room and they change it for me

I appreciate the outlet manager and the chief at the restaurant for their treatment with friendly explanation for the planning to improve the quality of the food to be suitable for most of the guests and the chief invited me to check the quality of the seafood at dinner at weekend I accept the verbal invitation invitation to be send at this email for 2 person thank you in advance [email protected]

Coffee shop at ground floor the setups and need enhance and with proper display I prefer to put some experience philipino lady to run that business or give it to famous coffee shop company and setup of the sofas in this place and table to be review by management the existing not that much good

I really like Cedric pereira he had a professional treatment to the guest and he know well the hospitality meaning we appreciate his effort to give us a nice comfortable atmosphere during our lunches. And we met the chief and explain to us he consider any negative comments to give him more energy to enhance the food meal and he explain how he manage to not exceed the budget and he try the best to make all guest happy as much he can and he invited me to dinner with luxury buffet seafood and steak. We appreciate that explanation 🙏

Front desk managers and assistant manager and the staff doing well .thanks for all

The hotel is new and it is very clean. The lobby the halways and the rooms smell very fresh and pleasant. It is accessible since it has its free shuttle bus going to Deira City Center and from there you can take the metro to explore Dubai. I love how Rami(from the reception) entertained us upon check in. He was so courteous and polite and he upgraded our room so we can have the best and comfortable stay. Barbara was an angel too. She was so helpful, she facilitated our reservation for the shuttle. Loved everything about the hotel. Would definitely recommend to my friends.

The hotel itself is very luxurious and well-maintained.The rooms are spacious and comfortable,and the an amenities are top notch.The hotel also has a great location,close to shopping mall overall. I had wonderful stay at Asiana grand hotel. I would highly recommend it to anyone looking for a luxurious and convenient stay in Dubai . I would like to give a special shout-out to reception staff they was incredible helpful specially Sheraz he is the one who assist us thank you so much . I will come back again soon 🤗

Overall, it was an outstanding service. Everything was excellent. Staff was friendly. The location was great! Not too far from metro station and near local amenities. Special thanks to Barbara, who assisted us during our stay with any of our further enquiries, handled our luggage, booking taxi, etc. and to Shayan in the reception, who assisted us with our bookings. We enjoyed our stay with you all. Thank you, Asiana Grand Team! I would definitely come back again and would recommend it. 👍

Easy to get confused with the two doors. The back door is facing the main road while the main entrance is on the opposite side hidden behind the main road. It's just something to be aware of if you have coming deliveries or ordering a ride.

My first impression was very good. The reception staff were exceptional. They allowed me to check in early after telling them I was unwell. Once I reach my room I was just as impressed, the room was modern, clean, with a fantastic bathroom and a very comfortable bed. Without going into details of the concern that I had, the hotel’s response was first class and more than made up for my disappointment and showed what true customer service is. Of course they will be times when guests are not happy but this is where the hotel are put to the test by way of customer service and their attitude in dealing with disgruntled guests I’d have to say I don’t think the hotel could have done more to compensate and make my situation any better and I would absolutely recommend staying here