Our Christmas stay at Al Habtoor Palace was absolutely delightful, filled with elegance, festive charm, and exceptional service. From the moment we arrived, the warm greetings and luxurious ambiance set the tone for an unforgettable experience. Our room no. 360- both was a haven of comfort and sophistication, beautifully decorated for the season, and offering every amenity we could wish for. The festive decorations throughout the hotel added a magical touch, making the holiday feel extra special. The staff were exceptionally friendly, especially towards our children. They went above and beyond to make them feel welcome, even providing drawing materials to keep them entertained. This thoughtful touch truly made our stay more enjoyable as a family. A special thank you to Shakoor from housekeeping, whose attention to detail and warm hospitality ensured our suite was always immaculate and welcoming. The overall experience was fantastic, from the stunning surroundings to the impeccable service. Al Habtoor Palace made our Christmas period truly memorable, and we look forward to returning soon!

It would make sense to have child slippers in the rooms, given that the floors are made of marble... During the night it can get loud because of construction works around (however this is not hotels fault).

This beautiful grand hotel reminds me of when I stayed at the Dorchester in London . It’s palatial with beautiful decor and furnishings and all the staff are professional and courteous and friendly. My room was very grand , very big with every amenity you could want with a huge marble bathroom and tub , it was spotless . Some beautiful lounges to sit and have a cappuccino while listening to a pianist playing . There are numerous restaurants on site and breakfast was the best experience iv had. Part buffet , part Al e carte , In the beautiful, tranquil bq kitchen on the first floor . Fresh omelettes made to order , juices , everything you could wish for , no one should be disappointed and the waiters were amazing and attentive . The French toast made for me was amazing . Room service was equally as good and food cooked to perfection . The roof top pool is a tranquil setting and is lagoon style . Spent some lovely time there relaxing with waiter service for food and drinks , it was just lovely . The beauty of this hotel is that it provides free transport to their sister hotel , the Waldorf Astoria on the palm , to their guests , so that you can use their beach , if you like the beach . I did this a couple of days and was taken and collected by a very friendly driver , he was excellent, kind and very professional . Habtoor also provides free shuttle service to and from the Dubai mall and other Habtoor hotel facilities . This is a particularly great service to be offered by the hotel and reassuring for solo travellers. I’m completely blown away by this beautiful , palatial hotel . Nothing short of superb . Thank you Habtoor Palace .

A very small negative is all the diffusers throughout the hotel . They really are too strong and should be subtle not over powering . Maybe the hotel could move them away from peoples rooms and only have by the lifts , this would be more than sufficient.

luxury beautiful place , very spacious

last day , I tried to call the help desk between 2:00 am and 3:30 am several time but no one answer the phone . also , there is one particular person when I call the reception doesn’t answer the greeting , example , I say “good morning” , “hello” , or good evening” , and his answer is always the same “yes?” , even I tried to repeat the greeting again but still same answer , need to work on the communication skills , I know this might seem simple but for me when I greet someone , I would like to get the proper reply.

We have had the most excellent stay and experience at Al Habtoor Palace. Luxury, in intimate surroundings. All the staff we have spoken to have been nothing short of excellent, friendly, always wanting to assist, we have enjoyed the personal touch each of them have given us and loved getting to know them. Balaji and Shakoor have kept our room spotless with special towel and rose decorations on our return to the room each day. Jackie our butler made us feel so special with her care about our stay, remembering our special celebrations and surprising us with gifts and making bookings when required. Chat and Isaac are so generous with their time, always up for a quick chat and welcoming us with a big smile. The pool is perfect for couples, spread out so people find a quiet place. Pawan and Kanu are so attentive with service, towels, checking on your every need, happy to have a chat and ask after our day. We have felt so pampered, we would return as it is also a great location to the town while being not to crowded and with lots of restaurants in walking distance.

I recently had the pleasure of staying at your hotel, and I wanted to express my gratitude for the exceptional experience. The hotel was absolutely amazing—super clean and beautifully maintained. I was also incredibly impressed by your staff. Everyone was so helpful, attentive, and genuinely kind. Special thanks to the staff member who provided care and assistance; their kindness truly stood out and made my stay even more memorable. Thank you for providing such a warm and welcoming environment. I will definitely recommend your hotel and look forward to staying with you again in the future. Best regards, Ms Fadhel

Everything was Great , Breakfast, staff, Hotel Location . I liked the Winter Garden , nice place to spend the evening and eat , just in front of the Hotel .

My Room was overlooking the Highway , It was a bit noisy .

We had an incredible stay at Al Habtoor Palace Hotel in Dubai. From the moment we arrived, we were greeted with exceptional hospitality and professionalism. The grandeur of the hotel is breathtaking, with its elegant interiors and luxurious ambiance. Our room was spacious, impeccably clean, and beautifully designed, with every detail thoughtfully considered. The bed was incredibly comfortable, and the amenities provided were top-notch, from the plush robes to the high-end toiletries. The housekeeping team ensured everything was perfect throughout our stay. The hotel’s dining options were outstanding, especially the meat restaurant as a top meat quality. The staff went above and beyond to make our stay memorable, always attentive and eager to assist with any request, especially with our kids! The concierge was particularly helpful in arranging activities and transportation, making our in Dubai seamless and enjoyable. The facilities at Al Habtoor Palace are equally impressive, including the stunning pool area and the well-equipped fitness center. The attention to detail and luxury is evident in every aspect of the property. Overall, our experience at Al Habtoor Palace Hotel exceeded our expectations. It’s the perfect choice for anyone looking to indulge in luxury and impeccable service in Dubai.

The variety of the breakfast and its presentation could be improved from my point of view

The staff is always available to serve us, ensuring an exceptional stay. Jackie and Ijaz went above and beyond to provide top-notch service. Conveniently located near Dubai’s main attractions, the hotel is perfect for families.

Despite being a 5-star hotel, there is no swimming pool onsite. However, guests receive complimentary access to Al Habtoor resorts, located about 30 minutes away, and to the Hilton swimming pool. Having a pool at the hotel would enhance our stay. Additionally, there seems to be an issue with the bathroom water quality, as it doesn't appear to be adequately purified; we can taste the chlorine.

Overall, my stay at Al Habtoor Palace was exceptional. The combination of luxurious accommodations and outstanding service makes this hotel a standout choice in Dubai. I highly recommend it to anyone looking for a five-star experience in one of the world’s most dynamic cities. The beautiful outdoor pool area alongside its cabanas are perfect for relaxing and soaking up the sun, and the spa offers a wide range of treatments. Al Habtoor Palace is conveniently located it’s just a short drive to the Burj Khalifa, Dubai Mall. A big shoutout to the breakfast team - Ijaz, Lucia, Dav, Saud, Suhil, and Dube - for making our mornings fantastic. Your amazing service and friendly vibes set us up for the day in the best way possible. A special thanks to the extraordinary stars of Al Habtoor Palace, Adhil and Cherrie. Your fantastic service and genuine care made our stay unforgettable.

I did notice that some of the upholstery in the rooms could benefit from a thorough cleaning to maintain the high standards of the hotel. One minor area for improvement would be the friendliness and attentiveness of the doormen, as a warmer welcome would perfectly complement the otherwise excellent service throughout the hotel.

It is a beautiful hotel. It's just nice to be there.

I had to change my reservation and they would not refund my money for my first set of dates. So I paid for 2 nights that I wasn't there. I think that is unreasonable.