Very friendly, professional and nice staff. Cozy bed and proper air conditioning. Perfect value/location balance. The area is full of catering options and the metro is 10-15 mins away.

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The hotel and staff were very friendly and helpful for all questions I asked. And Monica was the greatest front desk employee and I would give 10/10 score for her top attention and the excellent service she provides. I highly recommend phonic hotel for anyone to use for their travel need . Sincerely , KevinSabini

Nothing what so ever everything and all services were beyond my expectations, great hotel and great staff.

There are some bad reviews of this hotel but when we checked in with my family it was the opposite. The manager and staff are very accommodating and nice to meet our needs! They are keen to answer our questions regarding our stay concerns and provided us with our requests! The hotel is in Old Dubai so expect that you will see the culture and authenticity of the people living here! So many stores, shops, restaurants, gold souk, convenience stores nearby and as well near at the Al Ghurair Mall! We love our room and everything was clean and maintained! The Bathroom is nice as well! As Tourists here in Dubai we definitely had a good 2 nights and 3 days experience especially if you want to experience the Old Dubai! I would definitely love to come and visit again soon! We had luggages but if you’re a backpacker traveler you would also want to consider this Phoenix Hotel! Super love it! Staffs, securities, helpers and the Manager are good! Thank you so much! ¡Muchas Gracias!

My auntie wanted to have coffee but they are only offering tea which is Okay. Overall the Hotel is very good and a good place to stay when you tour Dubai!

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Dubai.

The room was very spacious, clean and had the amenities i needed.breakfast was delicious and with many choice. The people in the reception were very heldfull,not just on check in and checkout,but also in giving direction to spots.The location is great very near to Union Metro station and Baniyas metro station. I would to recommended to friends and will definitely stay Again if I'm back in Dubai

This is very old Hotel with good reputation in this area. They have very good management what still kept alive this hotel with his previous reputation.

Car Parking become hassle around this area.

The room was very spacious, clean, and had the amenities we needed. Breakfast was delicious and with many choices. The people in the reception were very helpful, not just on check in and checkout, but also in giving directions to spots. The location is great- very near to Metro Station. I would recommend to friends, and will definitely stay again if I'm back in Dubai.

Excellent staff. In the old city center. Very close to metro and transportation. What more could you ask for at this price?

There is a slight problem with hot water.

The staff were helpful and accommodating and I was able to enquire about and plan excursions with the help of the receptionists. The property also has a slight aesthetic touch and vibe to it and overall given the location, I was more than content with the experience.

There was no breakfast

Everyday supply of water and toiletries were not delivered promptly, we have to ask in order to have it