I really appreciated the hotel’s travel agent who mans the desk close to the main reception. Joy was literally our ‘travel fairy godfather’ during our stay in Ramada Dubai! Big shout out to him for helping us book certain attractions we thought were impossible to ascertain due to the festive season. With good deals too. A real & friendly gentleman of a gem indeed. I also liked the complimentary water bottles given to us in the room. The bed was comfy as well and the room in its entirety is spacious too.

I was not a fan of the bathtub size and the view was a bit disappointing as we got ‘a building facing’ room. So we could only see the building right next to us which dimmed the natural lighting of the room a bit.

Sohail was great and Mr maybe Hani I forgot the name the Egyptian was very good all staff nice and this the second time

Nothing

Staff are generally very kind and willing to help. Location is decent, about a 15 mins walk to the Dubai Internet City metro station. Decent restaurants nearby.

Unfortunately, we had requested an upgrade on our arrival and we're told they would kindly accommodate us during our stay. We were told by a very kind gentleman that we would have a complimentary upgrade for the last 3 nights of our stay. However, the staff on duty the night we were supposed to move did not know and asked us to pay extra for the upgrade. The staff did not communicate it seems. They did move up for out last night and we are grateful but can't help feel we missed out on a few extra nights.

Here's a glowing review: "5/5 Stars! I recently had the pleasure of staying at this incredible hotel, and I must say, it exceeded my expectations in every way! The rooms were immaculate, the amenities were top-notch, and the location was perfect. But what truly made my stay exceptional was the outstanding customer service provided by Ms. Germea. From the moment I arrived, Ms. Germea went above and beyond to ensure my stay was nothing short of fantastic. Her warm smile, kindness, and attention to detail made me feel like royalty. She took the time to understand my needs, offered personalized recommendations, and even surprised me with a thoughtful gesture that left me feeling valued and appreciated. Ms. Germea is a true asset to this hotel, and her dedication to providing exceptional customer service is genuinely impressive. She embodies the highest standards of hospitality, and her passion for her work shines through in everything she does. If you're looking for a hotel that truly cares about its guests, look no further! This hotel, and Ms. Germea in particular, will make you feel like you're home away from home. I can't wait to return and experience it all again! Thank you, Ms. Germea, for an unforgettable stay!"

Location is quite good, 15-20 minutes to Dubai Internet Citi metro station. Hotel stuff are nice and polite. I would like to thank Prakash who helped me to arrange a transfer to Airport.

In my room it seemed like water is leaking. I guess it’s easy to repair.

Great spacious room. Front desk staff were great - courteous and professional. Special shout out to Sahil and Abdulrahman who were my check in and check out guys. In room dining was good. Breakfast was very good - plenty of variety, nice seating area indoors and outdoors. Staff in the restaurant were very welcoming.

Need to upgrade the quality of their bathroom amenities, especially the towels provided, which are worn out and feel rough. Also housekeeping needs to be more thorough in the daily cleaning service - replacing used amenities and taking out garbage.

The staff were so lovely, everyone was incredibly friendly and we arrived on my birthday and were surprised by a birthday cake and greetings! Thank you so much Sahil! It really made my day! The location is also great if you are looking for a base that’s pretty close to everything and is budget friendly. There are a few supermarkets in walking distance and one little shop next door so that’s perfect. Metro station is about a 10 minute walk away 😊 Oh and it was awesome to have a bathtub!

The property was clean, nice, staff were amazing especially the head chef (Salma) she ensured my family who are very particular with food, were looked after during breakfast, when certain food became cold, she went out her way and cooked fresh paratha and even brang it to our table. She also came to our table when we were eating to ensure we are okay. Her generosity and kindness is much appreciated. Without her, our stay would have not been so great. The location is okay, it was about 25 minutes from the centre, there were taxis available outside the property. Next door, there was a food restaurant that served all types of food which was convenient especially when you needed food quickly and hassle free. There were also a few local convenient stores which was handy.

The rooms were not sound proof, so we could hear people moving around and when we were moving others could hear us.

The Hotel provides an exceptional experience, with the rooms being not only clean but also comfortable and well-appointed. The housekeeping team goes above and beyond, attending to every detail with care and professionalism. Their dedication truly enhances the stay, making it a pleasant and relaxing experience. The entire hotel staff is courteous and responsive, ensuring that guests feel welcomed and well taken care of throughout their stay. Ali from the housekeeping department deserves special recognition for his outstanding work. He meticulously cleaned the room, leaving everything spotless and organized.

Swimming pool area is great , its nice and clean and spacious , Lifeguard is approachable, accommodating and friendly . Housekeeping Person ( Anas ) is helpful in every needs, friendly , he is respectful , delivers excellent customer service, Housekeeping Supervisor is friendly ( Mark ) and the front desk person is accommodating and delivers excellent customer relation attitude

Room is a bit small, bathroom tiles is old and side of bathtubs has molds , TV is very old ( it should be upgraded to smart TV ) Wi-Fi is slow , some area is not accessible for Wi-Fi. No any recreation aside from gym and swimming pool.