The hotel is new and spacious. Heartwarming customer service. Jude, Marwa and Nagham from front desk did a wonderful job. Their attention to details was amazing and really helpful. ++ the gym ++ the beach-like pool ++ unlimited free water in the room

There is no spa :(

I travel for business 230 days out of the year and stay in an average of 120 hotels annually. In recent years, I haven't come across such a well-maintained, modern, and well-insulated hotel with such well-dressed and courteously trained staff. I am more than satisfied with the performance compared to the hotel's rating and price. The rooms meet the highest modern standards, boasting fantastic views and a spacious balcony with excellent soundproofing. Despite the various construction sites around Creek Harbour, it is quiet at night. A large pool and an impressive beach offer perfect spots for relaxation. Modern loungers, impeccable cleanliness, and friendly, respectful staff add to the experience. As for breakfast, it truly makes the day. We can only give 5 out of 5 stars for the vast selection and top-notch quality of the food. Thank you for the pleasant stay! Special thanks to the hotel staff and especially to Marwa at the reception for the excellent service.

Staff very friendly, polite, customer centric, helpful & kind. Specially at check out, a very nice lady extended my check out time with 1.5 h with no charge, due to my flight schedule. I appreciated very much. Service fast, cleaness very good, room welcoming and confortable. Gym fantastic. Great TV quality.

Shower water pressure not so good, shood be higher. Very noisy around hotel due to constructions, not hotel fault, but if you stay outside to enjoy the air, it s not so pleasent. No taxi service ensured by hotel concierge. Should be added.

Nice clean hotel only opened a month ago . Very beautifully decorated and smelled really nice through out. The breakfast spread and food in the resturant was very good. Nice pool and beach unfortunately the beach was closed due to construction work nearby.however we had access to the beach next door. Very nice view from the hotel rool of the pool and the beach but the constuction area is also visible . Staff were friendly. Overall a very nice stay

Construction work in the neighbouring area. Flies in the resturant. Location was hard for taxis to find. Usually confused with nearby hotel with similar name.

The first thing I liked was the staff. From the parking people to receptionists. They were very friendly and helpful. I should thank Nagham and Marva at reception who helped me a lot. The design and facilities were perfect. The room was super comfortable with excellent design. I loved the Arabic calligraphies in the room. I also loved the breakfast with huge selection.

The location and the road that took me to the hotel.

Perfect staff. Excellent customer service. Especially Ibrahim at front desk along with valet parking.

The people living in the apartments coming out with their dogs and letting them defecate on hotel property.

The exceptional location of the hotel allowed for convenient access to various destinations across Dubai, complemented by an extraordinary ambiance that surpassed expectations. The staff, notably Jackeline and Nagham, exhibited remarkable warmth and professionalism, significantly enhancing our overall experience and ensuring an unforgettable stay.

So far the best hotel we’ve ever stayed. Everything is perfect! Room, food, pool, beach, all superb! There is an incident happened but the management was able to make it up for it. We appreciate those staff who took it seriously and assisted us in the best way possible. Ms. Julie from the reception, Ms. Sudashika the supervisor, the morrocan guy also a supervisor (I forgot to take his name) and the manager, head chef Mr. Mohammed. They are the hotel gems! They made our stay and Anniversary night so special. Will definitely come back as one night stay is not enough to enjoy this wonderful place.

Stunning design and exceptional service. There was a whole incredible city to explore but I didn’t want to leave the hotel! Everything I needed was right there. It was a luxurious escape from my busy life, and a feast for the senses.

Nothing!

The location is excellent. The staff were extremely helpful at all times. We also requested an early check in as we arrived in the early morning and had controlled getting into our room. Maid was great and cleaned the room well. Food is of high quality and generous portions.

There isn’t really anything to dislike. The drinks are fairly expensive across the range. Maybe more frequent walk through by bar staff on the terrace but not really too long a wait at times. Could have been informed about the By Emmar app which gives you discounts for purchases and bonus’s across of a lot of products at various locations.