From the beginning we had a very nice welcome and we checked in very promptly. We were asssisted at the reception by Adam who is very professional and dedicated . You can feel that he is doing his very best off to assist you in any concern in a very proactive way., he is attentive to the guest needs and try to anticipate to deliver the best customer service Manager in charge that day was very helpfull and reactive to the concerned raised to him and he tried the recover them the best he could and it was very much appreciated

Baths towels were dirty which let you doubt about the rest. They are supposed to be checked before handing the room over to he customer. Noisy environment to sleep properly and nicelly to be relaxed and rested. Nice breackfeat but shamely not know what Benedicts eggs are and tehy are greedy when serving the portion you have to ask for a bit more and the chef kept rolling eyes to express the fact he is not happy. Last but not leat unacceptable for any reason of the world ,in 2023 in Dubai in a 5tars hotel not to have internet connection means tv screen useless as well.

It was an amazing experience there for my proposal engagement which was all set up by the team at Palazza Versace. Just to mention a few but a special thanks to Mohamed Nabil (operations manager), Mahmoud and Abi (at the front desk) several other personnel as well .. for helping me set up everything at the last minute before we arrived on a plane from Thailand. My fiancé was overwhelmed with excitement and surprised from all this .. thank you for the beautiful room set up with flowers and cake. However what was most important was the availability of the piano downstairs near the conference room as I planned to sing and play piano for my marriage proposal there. thank you to Abi for making sure time was allotted for me sing from 6-7p.. thank you for making this happen..from the bottom of our hearts .. staff made it really special for us.. sincerely yours, ~ Mark Anasco & Quennie Nicolasura Anasco

nothing really

The hotel exceeded all expectations and the staff were extremely friendly and attentive. Facilities were great with 4 restaurants, three pools, a gym and a spa. Everything was of the highest quality and spotless!

For us, the location was great as it was near to the airport and tennis championship stadium. For anyone wanting to explore the marina and other central areas, it’s about a half an hour drive. The WiFi was good except watsapp audio and video calls couldn’t connect. Last minor point, was our booking was half board (two meals a day included) but water wasn’t included in meals which was a little odd but everything was delicious and outweighed the water payments!

I liked the types of restaurants and shops inside the hotel, I also love it when I saw a chocolate in my room and felt very good to get my room upgraded. I love how the room was cleaned and the room service quick answer and action. I loved how everything is well branded.

I did not like the noise around the room, every time someone was passing by or walking around I would wake up and I would hear everything all the time in that room. I also did not like that my rate did not include the breakfast although the room is quite expensive.

A great location, close to the centre unlike the hotels on the palm, which gives you many options for eating out. Superb facilities, loved the 3 swimming pools dedicated to different needs and ages. Vanitas restaurant was top, Enigma was tad too exotic for our tastes. Absolutely recommend the executive lounge, fantastic high tea with much nicer coffee than the one served at breakfast. Also, I must mention that the staff at the executive lounge was extremely polite and very welcoming, they always made us feel very welcome and nothing was trouble for them. Francis and his colleagues were all fantastic. As a matter of fact, we can’t say anything negative about the staff at the hotel. Everyone was very helpful and attentive. We stayed in the suite and it was very spacious with comfortable beds and plenty of room for our family. We will certainly be back!

There was loud music from some sort of outside entertainment belonging to the hotel going well into the night and always past midnight. I was lucky not be too bothered by it as I sleep with ear plugs anyway, however, you can clearly hear it without them. The hotel is full of status obsessed people that like to show off so you may or may not find it amusing. To sum it up - the hotel is tastefully decorated unlike some of the guests.

The layout of the hotel offered plenty areas to sit and relax. The hotel and its rooms are large and finished to a very high standard in the Versace style, which I thought would be over the top, but it all felt so very good. Check in gelt very special and that feeling continues though to check out. You have a choice resort swimming pools each with its own unique ambiance, so pick one that suits the mood. The food and service is amazing. The hotel faces the Dubai Creek and the areas has a modern feel with lovely paved walkway. A shopping centre looks like it is soon to open. I stayed at three hotels in Dubai… and this one I would return to and I wished I stayed here instead of moving to a third after 3 days to be closer to The Center and beach.

There was nothing not to like except it is a long way from the centre.

Everything about this hotel was amazing and the decor is simply beautiful from the lobby through to every room and poolside. The staff are so friendly, always smiling and I don't think my stay would have been the same without them Madhu, Andriya, Zainabu, Kartik, Sana, Avery, Akram, Sandeep, Himanshu, Elizabeth, Kadry, Chef Prince - all of these and more I may have missed may my stay simply perfect and some of them I feel have become my friends because they made me feel so welcome and really looked after me. Thank you to this amazing team and professionalism this hotel has to offer. First class service and I am a huge fan of Versace and this hotel should be proud to carry the name so well.

Everything was perfect, so I wouldn't say there was anything I didn't like.

I usually come to this hotel to enjoy the pool and the food served there. I really recommend this place for the summer. Make sure you sit on the chairs next to the bar, as the sun usually will go away from the other side of the pool

There are parking spots on the front door. I remember parking my car and a guy from the front door approached me and asked me to park it away, and I told him that I'm get something from upstairs quickly. I don't know, but probably because my car was not that nice. Front door cars were luxurious!!

it was clean, beautiful and comfy

staff dont go above and beyond. they do minimum and does not look happy

Casa de Thoum is a cozy and charming place to stay. The house is beautifully decorated with simple yet elegant touches that make you feel at home. It offers comfortable rooms, a lovely garden, and a peaceful atmosphere. Guests can enjoy a delicious breakfast each morning and relax in the quiet surroundings. For those who prefer more privacy, breakfast can be served in your room. The friendly staff goes out of their way to ensure you have a pleasant stay. For an extra touch of luxury, the "Royal Duplex" room comes with a jacuzzi and a private pool, perfect for unwinding in complete privacy. The sunsets here are stunning, providing a perfect end to each day. Casa de Thoum is perfect for a relaxing getaway.